customer service store service customer geek squad phone manager order money people

Bestbuy never activated a product code--and tried to cover it up | Best Buy review from New York, New York

bought an anti-virus program a year ago and just discovered that BestBuy neglected to activate the product key code. When Geeksquad installed it, they did some work around (and didn't tell me--hey , i'm only the paying customer). now that my year is up, it wont work for the second year of my prepaid subscription. I spent 3 frustrating hours with BestBuy and Geek Support tech support, got disconnected 3 times and now they are telling me I have to take the PC back to the store! Bought a highend service contract just to avoid these stuff. That was a waste. and bestbuy's online support was hilarious! all they do it transfer round and round. at least the geeksquad people were friendly!
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Review
#343277 Review #343277 is a subjective opinion of poster.
Loss
$900
Ordered a computer online and after the order was placed and accepted on bestbuy.com then we received an email informing us that the unit will only be shipped in 1 - 2 weeks. .. and "We apologize for the inconvenience, If we do not hear from you before we ship your...
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1 comment
Anonymous
#389653

I agree...BestBuy.com SUCKS! They did the very same thing to me.

Never told me that the computer that I ordered was on back order until AFTER they took the money out of my account, which they aren't even suppose to do until the item has actually been shipped, and now I have to come up with the money to purchase another one locally because at this point my money won't be available for another 5-7 days if I cancel the order. UNLAWFUL!!! On top of that, they blatantly hung up on me TWICE when I called to discuss their screw-up!

They should be shut down! NEVER will I order from them again!

Review
#280485 Review #280485 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Loss
$700
I bought a microwave from bestbuy.com. it came damaged. i called best buy immediately and was told a return shipping label would be sent to me. the next day I called again. i was told the same thing. 10 days later still no label and when I called again i was first...
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1 comment
Anonymous
#523527

I am not sure if your issue is still ongoing, but have you thought about taking the microwave in store to do the return? Your local store should be able to take care of that. I would do it quickly though, because if you go outside of your 30 day return period Best Buy does have the right to refuse the return.

Review
#334928 Review #334928 is a subjective opinion of poster.
Service
Best Buy Replacement

Buyer beware they don't care about you! | Best Buy review from New York, New York

Inpurchased a new laptop in January...it is now early March and it is toast...bad motherboard and fried hard drive. Not their fault for sure, lenovo is horrid with customer service as well, but they simplybdont care! They claim to have what they call a geek squad...well they don't work on new computers (probably are not capable) want to send it back not save data and have me wait for at least a month...and that doesn't count the fact that they LOST MY NEW COMPUTER WHICH IS WHY I ENDED UP WITH THE HORRIBLE LENOVO! Horrible service...the worst...don't patronize them go anywhere but thereneven if you have to wait a bit longer for your item.
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10 comments
Anonymous
#875440

This is 2014 and Best Buy did not improve, unfortunately i only started looking at reviews after they *** me with my warranty. A 3yr warranty was void within one month of purchasing the laptop.They could not fix my laptop and they are giving a refund of the price of the laptop.

my 3yr warrant was no more after just one month. they refuse to honor the agreement as they had explained, anything happening to the computer they would fix or replace. they did not say one time in 3yrs.

if i knew i would have gotten a one year warranty. i will NEVER purchase from them again and i am making sure everyone i know dont buy from them.

Anonymous
#460360

Maybe your retarded *** should have bought your cheap piece of *** computer at wal mart. BEST BUY is awesome, your just a *** ***.

Anonymous
#460029

*** BB.... Scammers...

Ken M
#455388

If Lenovo is the problem, why does Best Buy stink?

Anonymous
#454273

Bestbuystinks ,

I hope the computer you used to write this complaint breaks as well - that way we don't have to listen to your ***

Patrick
#452703

this guy sounds beyond confused.

Anonymous
#451289

I'm sure bestbuy offered their warranty which I'm sure you declined so you're on your own. What did you expect? this is no different from buying a computer from newegg, amazon, officemax, etc.

Anonymous
#451287

Look at tall the BB trolls happily trolling for the company. They think everyone is *** and doesn't know what is going on. Filthy company trying to save some of their POS reputation by dishonest means tells anyone all they need to know.

Anonymous
#451284

And it seems BB has their own trolls on the boards. What a loser company.

Look at the all the other responses and you'll find one or two more like this BB one. Company tools belittling anyone who dares expose BB for the POS that it is.

Anonymous
#451243

not that they dont know how they are not allowed to sorry you bought such a p.o.s computer but in all reality its like buying kia and complaining its not as reliable as a honda. spend some money and stop being cheap.

noone that works retail cares about you and your problems why should they. you need sympathy go hire a psychiatrist.

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Review
#305716 Review #305716 is a subjective opinion of poster.
Best Buy discontinued service of my 8 month old item.
Best Buy discontinued service of my 8 month old item.
I just returned from Best Buy Union Square in NYC where I purchased an EZip1000 last August 2010. I've the receipt images attached. I'm very very upset because I purchased this item there because it would be easily serviceable and batteries easily purchased. The...
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4 comments
Anonymous
#277784

I agree with Simon. They failed to fulfill the service contract. They did not fail to provide you with the product. A refund of the service contract is fair.

Also, it should be noted that they did not "mislead" you or sell you the scooter "under false pretenses." It is impossible for a store employee to predict the corporation's inventory two years into the future.

Also, do you expect to get a full refund on a non-defective scooter you've apparently used frequently? Another unrealistic expectation.

As an anonymous poster on the Internet who claims to have a law background, I'd advise you not to waste money pursuing a legal resolution.

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#232667 Review #232667 is a subjective opinion of poster.

Geek Squad loses my hard drive data | Best Buy review from New York, New York

On July 24, 2011 I brought my Best Buy purchased Compaq Desktop because of hard drive problems to the Geek Squad. I was told that the hard drive was bad and that I needed a new one. I requested that all my files be saved. I left the computer for one day while Geek Squad copied my files. When I arrived to pick up my data I was told that they could get me a new hard drive because the computer was still under warranty. I agreed. Three months later my new hard drive came in and I asked to have my files transferred to the new drive. Unfortunately the person who had attended me was not there and the files were "LOST". I was told that there would be no charge and that they were sorry, but there was nothing they could do for me. I was really upset because of the files & programs that I had. Taking the company to court would cost me more than it was worth and I asked HQ for a remedy. No one listened to me except for a superisor at Customer Service, Aaron Gauss. He was able to obtained for me an "I'm sorry" & a $100 Best Buy gift card.
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3 comments
Anonymous
#399575

We had a situation about two weeks ago in my store. A guy came in with his laptop and was worried because it was not turning on.

He asked for all of his data to be transferred to the new computer he was buying. Numerous attempts to retrieve the data from his hard drive were unsuccessful. Sometimes these things happen and I wish corporate policys gave us more leway to try and fix the issue but the only thing I could offer him was sending it out for service. Also in response to Satan.

My manager will only hire certified technicians to work on the computers. The up front agents are mostly college kids but we have two retired IBM technicians working in the back for us.

Anonymous
#398590

maybe your hard drive was bad and they couldnt retrieve your data?

you are responsible for backing up your data, flash drives are very handy for this sort of thing and they cost pennies per megabyte.

3 months for a hard drive? i just completely disassembled my nephews laptop to replace the bottom plastic and power outlet cause he just ripped the power cord right out of the side of it and broke all the plastic which held it in, oh that took me about 2 hours and cost 22 bucks total.

remember BB is only there to MAKE money, they are going to try and get out of everything that will cost them money.

Anonymous
#397952

I think they hire those people right out of high school.

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#284064 Review #284064 is a subjective opinion of poster.
Loss
$2000
I recently bought a Think Pad from Best Buy (the only place selling it in NYC at the time) and just attempted to activate the one year warranty. To use the warranty they require a receipt with the serial number printed on the receipt and mailed into Lenovo. I spoke...
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1 comment
Anonymous
#396187

I have no idea who told you that the stores policy is only to acquire the serial number when someone purchases a protection plan, but they lied! The system doesn't require serial numbers entered at checkout unless it's for a product that needs activation (cell phone, ipad with 3g, and gaming consoles-merely as the are a high theft items).

Review
#278983 Review #278983 is a subjective opinion of poster.

$95 heist by Bestbuy | Best Buy review from New York, New York

Bestbuy sold me the cables they said I needed for the TV I bought from them. After setting it up, there was one extra, costing $95. When I went to return it complete with the receipt and unopened box, they said it was "outside their return policy" of 30 days. This was only two months after I had bought it! I was literally left holding the bag with the $95 cable in it, while BestBuy gets to keep my money. One thing they will not get is my future business. Be sure to ask about their returns policy before you buy!
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3 comments
Anonymous
#430054

So it's best buy's fault that you held onto these cables that you didn't need for 2 months, not only is it stated on the front and back of the receipt it's also common sense to know that most retailers have a 30 day return policy

Alan C
#402331

Why would I "ask" someone who is most likely to give you misinformation? It's posted at the registers and on signs in the store. Learn the hard way about shopping at Worst Buy.

Anonymous
#401522

Sounds more like you were outside their return policies by more than double as opposed to a "heist".

Who is dumb enough to spend $95 on a cable that you probably could've gotten for $5 on newegg or amazon?

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Review
#285734 Review #285734 is a subjective opinion of poster.
Loss
$94

Geek squad rip off!! | Best Buy review from New York, New York

ia couple of years ago i purchesed a desktop from best buy along with a premium black tie geek squad protection for 3 years . the protection plan cost me $389.99 and as it stated on the paperwork was supposed to cover in-home visits and virus/spyware removal. a few days ago i shceduled an in-home appointment becasue my desktop was running slow. an agent name "Eric" came in and run a scan , found some spyware and removed it. at the end of the visit he told me i had to pay $175! i explained to him i had the premium plan , he than reduced the price to $129.99. "just for the home visit" i explained again that this was included in my plan , yet he instisted i had to pay and that i can take it up with there customer service. so i paid, and as soon as he left (12:40pm) i called their 1800#. i ws transsfered back and forth between 10 diffrent agents , was put on hold endless times at the end of literally 3+ hours on the phone trying to get my money back i was told someone will contact me in teh next 24- 48 hours. the thing is each and every one of the agents i spoke to told me i the "geek" was not supposed to charge me anything because with my protection plan , i was "entiteled" to the service. so didnt i get a refund right away??? to me this is considered as stealing!!! best buy and the geek squad ripped me off!!
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2 comments
Anonymous
#427247

Always try to pay with a credit card if you doubt you owe anything. That way you can contest the charges if you get no satisfaction from the company.

Anonymous
#420801

next time take your warranty paperwork out and show it to the "geek" and dont pay anything, you got schkooled

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Review
#291478 Review #291478 is a subjective opinion of poster.

Geek Squad Rip Off | Best Buy review from New York, New York

I am reposting this from my complaint to the Better Business Bureau. I brought my 1 year old Samsung computer to my Best Buy location in Levittown, NY. It was still under warranty. I brought it in because the left clicker of the mouse was not working properly. I declined the back up service. I assumed that I would not need that service done because of the nature of the repair. Best Buy then sent it out to their Geek Squad Repair Center in Hillview, KY. It was at this location where they ran a hardware diagnostic test and it "failed." However, I was given no proof of this test. I received a disturbing phone call. They removed my hard drive without my permission and said it needed to be returned to the manufacturer. It was then that they asked if I would want to do "data recovery." I had no choice at this point. It is like going to the doctor's office with a broken finger then they remove your brain and ask "Would you like me to save some of your memories?" They demanded immediately a $59 diagnostic fee in addition to however much else it will cost. When I signed up for service I specifically wrote on the paper "do not format my hard drive." That basically means do not erase what is on there. I am furious at the lack of communication this business shows and more importantly how they can charge any amount they want and consumers must pay for it. This place deals with thousands of repairs a week and I am sure this malcontent practice goes on continually.
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1 comment
Anonymous
#349127

Lets review.

You sent your computer out to get serviced under warranty for a bad mouse. The agent at your store told you to get a data backup because some things do happen. You declined. At the service center the diagnostic software has discovered that your hard drive is failing. Under your warranty they are legally obligated to fix that problem before sending it back to you.

Conclusion. Its your fault you wont have your data now, you declined service before send out and you failed to backup yourself.

Disclaimer: Our service center has employees from the manufactures working there. If the manufacturer wants your defective hard drive they must send it to the manufacture. you agreed to this by the way when you bought the computer and agreed to the end user license agreement.

Review
#261013 Review #261013 is a subjective opinion of poster.
Loss
$60