Best Buy Reviews in New York, New York
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Bestbuy never activated a product code--and tried to cover it up | Best Buy review from New York, New York
bought an anti-virus program a year ago and just discovered that BestBuy neglected to activate the product key code. When Geeksquad installed it, they did some work around (and didn't tell me--hey , i'm only the paying customer). now that my year is up, it wont work for the second year of my prepaid subscription. I spent 3 frustrating hours with BestBuy and Geek Support tech support, got disconnected 3 times and now they are telling me I have to take the PC back to the store! Bought a highend service contract just to avoid these stuff. That was a waste. and bestbuy's online support was hilarious! all they do it transfer round and round. at least the geeksquad people were friendly!
I bought a microwave from bestbuy.com. it came damaged. i called best buy immediately and was told a return shipping label would be sent to me. the next day I called again. i was told the same thing. 10 days later still no label and when I called again i was first...
Best Buy Replacement
Buyer beware they don't care about you! | Best Buy review from New York, New York
Inpurchased a new laptop in January...it is now early March and it is toast...bad motherboard and fried hard drive. Not their fault for sure, lenovo is horrid with customer service as well, but they simplybdont care! They claim to have what they call a geek squad...well they don't work on new computers (probably are not capable) want to send it back not save data and have me wait for at least a month...and that doesn't count the fact that they LOST MY NEW COMPUTER WHICH IS WHY I ENDED UP WITH THE HORRIBLE LENOVO! Horrible service...the worst...don't patronize them go anywhere but thereneven if you have to wait a bit longer for your item.
Geek squad rip off!! | Best Buy review from New York, New York
ia couple of years ago i purchesed a desktop from best buy along with a premium black tie geek squad protection for 3 years . the protection plan cost me $389.99 and as it stated on the paperwork was supposed to cover in-home visits and virus/spyware removal. a few days ago i shceduled an in-home appointment becasue my desktop was running slow. an agent name "Eric" came in and run a scan , found some spyware and removed it. at the end of the visit he told me i had to pay $175! i explained to him i had the premium plan , he than reduced the price to $129.99. "just for the home visit" i explained again that this was included in my plan , yet he instisted i had to pay and that i can take it up with there customer service. so i paid, and as soon as he left (12:40pm) i called their 1800#. i ws transsfered back and forth between 10 diffrent agents , was put on hold endless times at the end of literally 3+ hours on the phone trying to get my money back i was told someone will contact me in teh next 24- 48 hours. the thing is each and every one of the agents i spoke to told me i the "geek" was not supposed to charge me anything because with my protection plan , i was "entiteled" to the service. so didnt i get a refund right away??? to me this is considered as stealing!!! best buy and the geek squad ripped me off!!
$95 heist by Bestbuy | Best Buy review from New York, New York
Bestbuy sold me the cables they said I needed for the TV I bought from them. After setting it up, there was one extra, costing $95. When I went to return it complete with the receipt and unopened box, they said it was "outside their return policy" of 30 days. This was only two months after I had bought it! I was literally left holding the bag with the $95 cable in it, while BestBuy gets to keep my money. One thing they will not get is my future business. Be sure to ask about their returns policy before you buy!
Best Buy Sucks Wouldn't Give Cash Back Over $500
After being a loyal customer for years of Best Buy I will never shop there again. We spent over $3,000 in cash in the past few weeks at Best Buy. I just went to return an Ipad for a total of $544.55 with the receipt and they would not give me cash back. They would process a claim and send a check in 7 to 14 business days. They were happy to take my cash!!!! I will never step foot in Best Buy again! You loose Best Buy we spend a great deal of money in there between personal and business.
Geek Squad loses my hard drive data | Best Buy review from New York, New York
On July 24, 2011 I brought my Best Buy purchased Compaq Desktop because of hard drive problems to the Geek Squad. I was told that the hard drive was bad and that I needed a new one. I requested that all my files be saved. I left the computer for one day while Geek Squad copied my files. When I arrived to pick up my data I was told that they could get me a new hard drive because the computer was still under warranty. I agreed. Three months later my new hard drive came in and I asked to have my files transferred to the new drive. Unfortunately the person who had attended me was not there and the files were "LOST". I was told that there would be no charge and that they were sorry, but there was nothing they could do for me. I was really upset because of the files & programs that I had. Taking the company to court would cost me more than it was worth and I asked HQ for a remedy. No one listened to me except for a superisor at Customer Service, Aaron Gauss. He was able to obtained for me an "I'm sorry" & a $100 Best Buy gift card.
Ordered a computer online and after the order was placed and accepted on bestbuy.com then we received an email informing us that the unit will only be shipped in 1 - 2 weeks. .. and "We apologize for the inconvenience, If we do not hear from you before we ship your...
Best Buy Shipping Service
I recently bought a Think Pad from Best Buy (the only place selling it in NYC at the time) and just attempted to activate the one year warranty. To use the warranty they require a receipt with the serial number printed on the receipt and mailed into Lenovo. I spoke...
Geek Squad Rip Off | Best Buy review from New York, New York
I am reposting this from my complaint to the Better Business Bureau. I brought my 1 year old Samsung computer to my Best Buy location in Levittown, NY. It was still under warranty. I brought it in because the left clicker of the mouse was not working properly. I declined the back up service. I assumed that I would not need that service done because of the nature of the repair. Best Buy then sent it out to their Geek Squad Repair Center in Hillview, KY. It was at this location where they ran a hardware diagnostic test and it "failed." However, I was given no proof of this test. I received a disturbing phone call. They removed my hard drive without my permission and said it needed to be returned to the manufacturer. It was then that they asked if I would want to do "data recovery." I had no choice at this point. It is like going to the doctor's office with a broken finger then they remove your brain and ask "Would you like me to save some of your memories?" They demanded immediately a $59 diagnostic fee in addition to however much else it will cost. When I signed up for service I specifically wrote on the paper "do not format my hard drive." That basically means do not erase what is on there. I am furious at the lack of communication this business shows and more importantly how they can charge any amount they want and consumers must pay for it. This place deals with thousands of repairs a week and I am sure this malcontent practice goes on continually.
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