customer service store service customer geek squad phone manager order money people
the return policy effectively keeps me from buying at best buy . have repeatedly asked the staff to help me resolve the matter and been refused ,constant buck passing .for instance asked for a cable to connect two devices ,was sold the wrong one ,the store refused to...
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Review
#1370581 Review #1370581 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
1.0
Details
Best Buy uses Telecheck to verify check payments. I hate Telecheck.Their system continually denies my checks at Best Buy. This is all because I changed banks and have a new checking account with the new bank. I have spent A LOT of money at Best Buy over the years with...
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1 comment
Anonymous
#1459044

Do you really think that your boycotting any business that uses Telecheck will actually make a difference?

Review
#1228338 Review #1228338 is a subjective opinion of poster.
Service
Telecheck Check Payment Processing Service
Cons
  • Management
  • Unsubstantated problems with check payment
Reason of review
Problems with payment
Loss
$325
Preferred solution
Full refund
Tags
  • no resolution
  • Poor Service Best Buy
1.5
Details
update crashed phone! Samsung Bad Customer Service. Refused to help unless I give them more money! My S7 edge did a software update during the night and the next day my phone crashed. First it was stuck on the samsung logo then it tried to reboot itself. It crashed...
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1 comment
Anonymous
#1423983

I'm an old man, alive since the 1950's.

I've never owned a cell phone and have no plans to do so.

Look at all the trouble and expense I save myself.

Smart me.

Review
#1176887 Review #1176887 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Edge S7 Cell Phone
Pros
  • Parking thats all they have there
Cons
  • Price
Reason of review
Warranty issue
Loss
$650
Preferred solution
Full refund
Tags
  • Bad Cutomer Service
  • Scam
  • Software Update
  • S7Edge
needed to replace protective screen that broke, I received the replacement in the mail and spoke with someone from the GEEK squad that said to just bring it down and they would replace it. When I got there I found that there was only one customer in line but some guy...
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Review
#1269788 Review #1269788 is a subjective opinion of poster.
Service
Geek Squad Manager
Reason of review
Poor customer service

DO NOT SHOP AT BEST BUY FOR THE HOLIDAYS!! YOU WILL BE SORRY!!

1.0
Details
DO NOT SHOP AT THIS LOCATION FOR HOLIDAY GIFTS!! CUZ RETURNING ANY UNWANTED ITEM IS GOING TO BE A NIGHTMARE. THE ASSOCIATES, AS WELL AS THE MANAGERS ARE RUDE AND YOU WILL HAVE ISSUES RETURNING YOUR ITEMS. SHOP AT THE HARTSDALE STORE, IF YOU HAVE TO OTHEREWISE AVOID SHOPPING AT BEST BUY!! YOU WILL BE SORRY!! Just came back from the Best Buy located in Yonkers NY. Went there to return items i purchased from the Hartsdale NY store last night. I had purchased a total of 6 items for photagrrphy lighting because they didnt have the bundle i wanted in the store and was only avail. online. Purchased the items no problems. It turned out the items didnt accomplish what i needed. Was passing by the Yonkers NY store, figured since im here I just return the items here. Upon walking to the customer service desk I was recvd by a girl who already had an attitude and wasnt displaying a friendly face. She informed me with an accusitory tone that someone needed to inspect the items. I said no problem. Was busy with my phone .... when she had called for the store manager and was whispering something. Then the manager starts talking to me in an accusitory fashion as to why Im returning the items here since I bought them from the Hartsdale. When i got annoyed and asked what the problem was... the store manager was rude, confrontaional and instead of nurtralizing the situation - kept escalating the exchange. Am in Retail - and have never ever seen such poor customer service and lack of training on the part of manager and associate. Now I remebered why I stopped shopping at BEST BUY!!!
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Review
#1127859 Review #1127859 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Dysfunctional system
Reason of review
Poor customer service
1.0
Details
Defective merchandise, but was unaware until I set it up. Unfortunately it was a gift from my children, and I didn't get time to set it up. Not only is the item of poor quality (horrible resolution), it is defective (freezes constantly). Best Buy will not handle the...
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1 comment
MattD78
#1369713

Not sure how this is Best Buy's problem. Once their return timeframe is up then it is the manufacturer's responsibility. That is why manufacturer's warranties exist.

Review
#1099220 Review #1099220 is a subjective opinion of poster.
Product
Aluratek Admpf114f Photo Frame
Reason of review
Return, Exchange or Cancellation Policy
Loss
$152
Preferred solution
Full refund

Worst Customer Service !! | Best Buy review from Hartsdale, New York

1.0
Details
Best Buy has the worst customer service I have ever dealt with. I purchased a $2000 refrigerator and verified the order with my credit card company but since I did not respond to Best Buy's email within 24 hours they cancelled the order. I contacted them and after speaking with several of their employees they would not honor the price I was originally supposed to pay. When I said I would just purchase the refrigerator from another company they said "that is your decision." Some customer service!! I will never purchase another item from Best Buy and I will make sure that none of my friends or family do either. What a nightmare!
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Review
#1144501 Review #1144501 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$2000

Instax Mini Film 9 | Best Buy review from Poughkeepsie, New York

3.7
Details
Good day, I have ordered a big box of film last week for my camera, there are 4 packs of 10 in the box! When i used my first pack there were only 6 film in the pack instead of 10 film! I have ordered this film because I purchased the Instax mini 9 from you as well and I am verry happy with my camera but when I realized there was not the same amount film in the box as described, therefore I would like customer service to assist me with this situation! Please assist me, because I payed for the film I dont have! Thank you very much! Kind regards Taryn
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Review
#1145607 Review #1145607 is a subjective opinion of poster.
Product
Fujifilm Photographic Film
Pros
  • Ordering it
  • Appliance
Cons
  • Finding out after the buy
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution
3.2
Details
I have a problem connecting a one month old Dell laptop, purchased from Best Buy, via Bluetooth with my Yamaha sound bar. I initially got someone to try and solve the problem but then when she couldn't she said computers aren't meant to connect to an entertainment...
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1 comment
Anonymous
#1349425

i think youre the dummy on this one chief.

Review
#1070118 Review #1070118 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Pros
  • Cant answer
Cons
  • Service issues not resolved
  • Wasteing my time
Reason of review
Poor customer service
Loss
$900
Preferred solution
Let the company propose a solution

2 strikes and you are OUT! | Best Buy review from Mohegan Lake, New York

On 6/17 I purchased a new refrigerator for my 86 year old mom. The fridge has an automatic ice maker, which we do not currently have, so have no water line to the fridge. The salesman says for $135 best buy will deliver the fridge with a certified plumber who will install a waterline. Amazing!! We explained that delivery had to be on a Saturday and the first available date is 7/1. As is the practice of Best Buy, they call 24-48 hours in advance of the delivery to confirm. I quickly realized they were calling my home, but the fridge was being delivered to my moms house 80 miles away. I called and explained they needed to change the phone number to my cell or my moms house. This was NOT possible as the delivery date would then change. They assured me they highlighted to call my cell. On the day of delivery I called to make sure the driver was aware to call my cell, again assured that was on the order. Was promised a call 30 minutes before delivery, which NEVER happened. After the time window had expired I called again to find out, they called my home 4 times. Marked the file nobody home and moved on. If I didn't call 4 times to confirm the right number, I would have understood. Automatically the delivery is now rescheduled for the next Saturday. I call to confirm that the phone number has been updated, again assured all is correct. Was advised by the manager to call the store day before delivery and confirm the new phone number has been updated. I do that and am told to call the head of the grek squad to make sure ticket was sent. All that is done, I am told to call the store Saturday morning at 8am to make sure number updated. Friday night get call confirming delivery, call was on my cell!! I confirm that the driver will also call my cell. Next morning I dial 2021 into the store manager at 8am to confirm. They again look and confirm right phone number. Two hours into the delivery time window I call store manager and say I have heard nothing, she replies all is on the truck and nothing she can do until time has passed. Three hours 45 minutes into delivery window, call store manager to ask now what, she instructs me to call back If I don't hear anything by 4 hours window. Heard NOTHING call back store manager who keeps me on hold for 15 minutes to come back and say I will receive a call in 10 minutes. That call NEVER came, called back manager who would not take my call. At no time did I receive a call that they were NOT delivering. I received an email late afternoon with a NEW delivery date & time. That night I received a call from the delivery service insisting that I purchased the fridge from Home Depot. That's when I lost it. I lost two 4 hour windows of time waiting for a delivery that never happened. No one was willing to help! I called corporate headquarters twice to explain my issue, both time left on hold for over 20 minutes. I would NEVER buy anything from Best Buy again. Stay away!!
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Review
#1073319 Review #1073319 is a subjective opinion of poster.
Cons
  • Management
Reason of review
Problem with delivery
Loss
$1100
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Delivery