I bought a microwave from bestbuy.com. it came damaged. i called best buy immediately and was told a return shipping label would be sent to me. the next day I called again. i was told the same thing. 10 days later still no label and when I called again i was first...
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I am not sure if your issue is still ongoing, but have you thought about taking the microwave in store to do the return? Your local store should be able to take care of that. I would do it quickly though, because if you go outside of your 30 day return period Best Buy does have the right to refuse the return.

#334928 Review #334928 is a subjective opinion of poster.
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