Best Buy Reviews in Albany, New York
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Ads are lies | Best Buy review from Albany, New York
Went in to trade in my iPhone 4s for a 5s for a $1 like their ad says Fine probe says. As long as it turns on and screen isn't cracked you will receive at least a $150 gift card towards to 5s. Which makes it $1. Well I get in there and he starts looking inside the head phone jack with a flashlight. Cones over and says sorry we can't accept this it has water damage. Really. Because a little disc inside the headphone *** turned pink I can't trade it in even though it works great! ???? Nope. Well what about the ad that says as long as it work and not cracked. We reserve the right to no accept any phone. THEN RIGHT THAT UN THE FRICKEN AD THAT YOULL BE LOOKING FIR PINK IN THE HEADPHONE JACK!!! I would have looked and not come in your awful awful store.
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MISINFORMED BY STORE PERSONNEL | Best Buy review from Albany, New York
I’m writing to let you know HOW VERY upset I am over my recent purchase of a 40” Samsung TV – after discussing with the Samsung rep “Carlos” advising him that the main purpose of the purchase is to attach headphones so that the TV sound at night does not bother me while sleeping and allowing my boyfriend to watch tv - Carlos advised us that any cheap headphones would work – this is ABSOLUTELY INCORRECT!! After calling Samsung and re-visiting the store in Albany NY – we were advised that we need to buy $100 headphones to make this work. Now is too late to return the TV and we’re STUCK with it!!! All the staff at the Crossgate’s store and Carlos could tell us - SO SORRY!!!! - I have spend over $1000 at that store in the last month – purchasing a Samsung galaxy Tab 3 recently – and Christmas coming I’m sure I would have spend much more – NOT NOW!!! I will never purchase from Best Buy again – I will cut up my best buy credit card - I know I WILL NOT be buying the headphones from – Best Buy or Samsung!! VERY BAD!!!!!
DS Game Exchange Denied | Best Buy review from Albany, New York
I bought 3 DS games for Christmas from Best Buy when they were having a buy 2 get 1 free sale. It turns out my nephew already had one of the games. I tried to exchange the one he had but was told I couldn't because it was the one I got for free. I told them that I wasn't trying to return the game, just exchange it for one of the same price. Nope, I wasn't allowed. I even talked to a manager. Since I technically paid $0 for the game, it was only worth $0. I explained that the game was listed as $29.99 on the receipt (even though I paid $0) and I was just exchanging it for another game worth $29.99. It didn't matter. Apparently they are idiots and don't understand what an exchange is!!
Best Buy Blacklisted!
I went to my local Best Buy to purchase a Xbox Live 3-Month Membership Card. Upon arriving, the cards were out of stock. No problem, as they had a kiosk where I could order my card and receive a code in my e-mail. I was assured the code would be in my e-mail inbox within 24 hours. Well 2 months later, I still have no code. I opened a complaint case with Best Buy, spoke with costumer service on 7 different occasions and was even offered 10% of my next purchase. Each time I talked with customer service, I was told I would receive the code within 24 hours. The last agent seemed to have given up and told me there is nothing she can do. It has not been an issue with my e-mail, as they have not even sent one. I am returning to the store tonight and hopefully receiving a refund on my purchase. Best Buy has made it my blacklist and I will never again be making a purchase at this horrible store again.
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