1.6
Details
I went to Best Buy to purchase a TV.I was looking for a 50 inch,but salseman told me he had a great deal on a Lg 55fl6100,the price was $679,and he would through in a speaker system for free.I took the deal,but realized when I got home that he had given me a Lg 555700...
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Review
#775818 Review #775818 is a subjective opinion of poster.
Service
Best Buy Deal
Cons
  • Deceptive advertising
  • Salseman
Reason of review
Poor customer service
Loss
$130
Preferred solution
Price reduction

Worst customer service I've ever had from a large company | Best Buy review from Brooklyn, New York

1.8
Details
I have called them 7 different times for the same issue. Why 7? They have hung up on me 4 of the 7 times and at least half were rude. I had to reexplain myself for 2 hours over and over again. I was not rude whatsoever, but I did not hold back my feelings on followup calls after being hung up on as it is normal to be frustrated about it. My simple issue was never resolved (it was a return). They lost me forever. I will never go back nor recommend anybody purchase from them. They seriously need to reexamine their entire customer service department.
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Review
#798285 Review #798285 is a subjective opinion of poster.
Cons
  • Help desk
  • Service issues not resolved
  • Horrible customer service
Reason of review
Poor customer service
5.0
Details
I can't believe this had happened to me - Best Buy review
I can't believe this had happened to me - Best Buy review
I brought something from best buy. I went to return it to be told that my item was returned already. If that's so. How do I still got the item with the receipt? Embarrassing. I can't believe this is happening to me. The manger of the store was very rude. All he had...
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1 comment
Anonymous
#1135963

I started taking my computer in to Best Buy because I don't like the person they send to my home to fix it. He stays here too long.

I had to tell him I had to run an errand in order to get him to leave. I believe he was playing games.

Review
#536993 Review #536993 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$33
Preferred solution
Let the company propose a solution

Best Buy - Microsoft Surface Pro 3 Review from New York, New York

1.0
Details
I went to best buy on Yonkers to purchase the surface pro 3. I spent hours in the store trying to learn about the machine I was purchasing. When I got home the machine didn't do the things I expected. I went back to the store several times finally one of the sales people told me I didn't purchase the surface pro 3 and I purchased the surface 3. Now best buy is willing to refund my money however the accessories I purchased they refuse to refund and they also refuse to return the taxes I paid for the surface 3.
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Review
#725585 Review #725585 is a subjective opinion of poster.
Reason of review
Bad quality

Best Buy Shipping Service Review

1.0
Details
Horrible customer service and terrible shipping service. Items delayed for shipment repeatedly. Take no responsibility.
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Review
#750509 Review #750509 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery

Microwave was not installed correctly and came with missing part | Best Buy review from Woodside, New York

1.0
Details
for last two months the microwave i purchsed is not working. geek squad promised to order missing parts and fix it. blame game started between installation company, geeek squad and manager of the store.after two months and repeated assurances the part is still not fixed. the return option is lost because the microwave is now over 2 months since purchase. total rip off. worst after sale service. i will not even call it service i think it is bestbuy harrasment. will never step in best buy. if yoy do business with best buy i would recommend to be prepared for wasting lot hours writing letters, holding on the phone to speak to a representative, and reading condescending emails
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Review
#712616 Review #712616 is a subjective opinion of poster.
Cons
  • Not willing to fix defective product
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Full refund
1.0
Details
Greece,NY best buy is the worst as their cell phone sales are scammers and want to get you into an $80 per month plan after leading you on.. They even tell you to go ATT or Verizon and get your account number and bring it back.. Go *** yourself in the parking lot -you...
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1 comment
Anonymous
#1112239

What is even happening in this review? You sound like you need to see a doctor ASAP

Review
#760879 Review #760879 is a subjective opinion of poster.
Cons
  • False advertising
  • Service issues not resolved
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution

Insulting and Not knowledgeable. | Best Buy review from Mineola, New York

Wife went to buy a phone case and the salesmen states, "Are you confused about which phone you have?" What !!! Same day say place....Samsung employee (?) knew no specifics about the tablets and for fun ask him if it could play FLAC files. "Hey Joe can these play flac files?" Sounds like future used car salesman. Besides, being totally brain dead about the product, even with the Samsung shirt on, gave us bad information on the tablets and kept hounding us to buy a tablet. In addition , the store was disorganized, dirty, and poorly lit. I can see the end is near for these stores
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Review
#772845 Review #772845 is a subjective opinion of poster.
Reason of review
Poor customer service

The Worst | Best Buy review from New York, New York

I ordered an item. 3 days later I get a notice from Best Buy that says it will be 3 weeks for delivery...and feel free to cancel...HA HA...Can't cancel it...Customer service - 20 minutes and they can't cancel it...they say to refuse it...HA HA....I DON"T WANT IT> Then they tell me (after 20 minutes) that it is already with UPS -- with a tracking number...So first i get an email saying a 3 week delay then a few hours (and 30 min. later with customer service) I am told it is being shipped...so customer service clearly did not listen to me when I said I didn't want to wait 3 weeks - she could have told me it was being processed when we started the call...and that was the reason it could n't be cancelled...it was a gift and i heard later in the day it had arrived! go figure.
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1 comment
Calan
#1088719

Sounds about right with Best Buy. I've noticed when ordering from them online that they ALWAYS give you the farthest possible ship date/receive date in the future. That way, when they deliver it early, which almost always happens, you will be happy with them!

Review
#728724 Review #728724 is a subjective opinion of poster.
Reason of review
Order processing issue

Best Buy - Manager Review from East Worcester, New York

I am a disabled vet with loss of one hand I bought a bunch appliances I expected them to install they did not I had to undo my dishwasher with one hand I had to have my girlfriend help cut up my hand they did not help the people always give me a line on bs they were supposed to call me within 48 hours never happen had to drive down they had me wait 3 hours and no apology from the manager lousy individuals
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Review
#743831 Review #743831 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service