Worst experience ever | Best Buy review from Brooklyn, New York

DON'T BUY ANYTHING THERE ! The worst experience ever ! As a wedding gift we bought there 2 tv's. With a statement, they BOTH will be delivered on wednesday, sep 14th. We wanted as soon as possible, and now I'm learning that sales rep didn't mention same day delivery even though we asked either mentioning the waiting can be longer. So we accepted waiting 5 days and I took a day off from work. The day before suspected delivery we were informed, that one of them will be delayed by A MONTH (nobody told us before, and in the internet they're still claiming it takes 2 days for delivery !) and the next day we learned, the delivery company lost our second tv. The second case - I understand that they can lost such a small package as 40" tv , but why the *** I am the one supposed to look for it and be involved in calling delivery company and look for it on my own? I bought at best buy, not with ups, especially that one day they say they found it and will deliver on friday, on monday after we learn, they didn't actually find it. SO, we went for a complain to the store. The only nice thing i can say is about Roz, she is very compassionate and the only one person, who said SORRY, who cared and was willing to help and organized sending another one, so I don't have to wait 8 days for investigation. We wanted to cancel that one month delayed delivery. So there comes another problem. Even though we bought tv on sep 9th, was supposed to be delivered by 14th, today is september 19th and we found out it was not even sent out for delivery yet !! When the *** are they going to do that? In april? The woman who is the manager there, Saffi I belive, started screaming at my mother, that it is in the system to be prepared one day for delivery and she can do nothing about it ! she was screaming like crazy, just like that, repeating two words, system, system and started shouting to my mom - so if you think you can count on polite staff or just store manager saying "sorry" for loosing one tv and delaying another by a month, when you can see the same model lying there on a shelves - forget about it. My mother was never humiliated like that, she started crying after she left. THAT'S how best buy treats customers !! If you hate people for being upset for store mistakes, then you're not supposed to be a manager ! Oh, and we were informed, that lost delivery of my tv was my fault, because it's not best buy or ups ! WTF? That manager was super rude, extremely unpolite and didn't even wanted to help us solve our problem. Not buying even a blender or headphones there anymore.
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Review
#921746 Review #921746 is a subjective opinion of poster.
Reason of review
Problem with delivery

Best Buy Sales Manager Review from New York, New York

3.0
Details
One of my favorite store is best buy. Great collections of electronics, great return policy and most of all I always had great experience with best buy. Untill today when I went to Bay Parkway best buy in New York. My husband got me a apple watch as a first mother day present. Love the watch but I wanted a rose gold so we went to the store to excahnge. The person name Sammy was working at apple counter. I waited their about half an hour with my 9month old baby to get his attention. Remind you its Monday afternoon around 12:15 pm. Finally when I got his attention he was annoyed did not take me seriously and didn't know his product. Before I asked him to get me a watch he completly walk away. I asked another employee named Jamal at the Windows counter to call for a manager, he rudly asked why I need a manger. After waiting another 15 min manager named Chantel showed up. She tried to help but didn't seem motivated to resolve the problem. None of the employee could give me a corporate ph number and asked me to just google it. All I wanted is to get my first mothers day gift. Didn't expect to get treated so badly. I know I am not buying an expensive item but they should treat all their customers same.
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Review
#848745 Review #848745 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Lousy service
  • Customer service does not exist
Reason of review
Poor customer service

Just a customer. | Best Buy review from Bronx, New York

I was told that my refrigerator will be deliver to my house between 11-3pm. I took one day off from work to wait for the delivery. 3 pm passed, I called and called and finally at 4:30 I spoke with a very pleasant young lady.She told me that they will not make it today. There is a delay. I was so angry I started to shake and cry. why can they call me and tell me that they cancel my delivery? Is that too much to ask ? Why did they enter my phone # in every page. And not calling. Where is the courtesy.? The point I am making is they should have call me and let me know a head that they cancel my delivery. I wasted my whole day for nothing. I truly feel that best buy and their geek squad do not give a *** for any customer. They just want your money. Once they get yourmoney they wouldn't care if You Get your appliance or not. The worst part is , no one from either best buy or the delivery team call me and apologize . For this reason, I promise myself never to buy or stop by best buy ever again. Sue
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Review
#924650 Review #924650 is a subjective opinion of poster.
Pros
  • I stopped shopping at best buy
Cons
  • Unprofessional delivery team
  • Salesperson - manager extremely unprofessional
Reason of review
Problem with delivery
Tags
  • Whirlpool Refrigerator
2.2
Details
have decided to avoid best buy from today on until i die i was mistreated again which i was told would not happen again but it did...i buy over 2 to 3000 a month for my company and myself and sometime i have to return one small item.....this is a process from...
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3 comments
Anonymous
#1106429

Assuming this isn't fake, you're the type of customer that retail employees hate, the claims of spending so much so therefore you deserve special treatment. If you are late on returning an item it's your fault the policies exist and you aren't exempt from then. *** Assuming your claim off working for an insurance company is true you should understand being late has consequences, if a customer missed were late on an insurance payment they are penalizedespecially if it happens as much as it seems you miss the return period for Best Buy

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Review
#783429 Review #783429 is a subjective opinion of poster.
Cons
  • Return policy horrible unfair and worst of all stores
Reason of review
worst return policy i was 2 days late and treated like a child
Loss
$44
Preferred solution
Full refund

Asus Laptop Review

Horrible customer service we bought our son an a$1500.asus Laptop in July that stopped turning on by August . They would NOT replace it made us send back to California For $100.) Our cost)to ship and just came back still not working.
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Review
#914760 Review #914760 is a subjective opinion of poster.
Product
Asus Laptop
Reason of review
Bad quality

Best Buy - Lg 55-Inch Tv Review from New York, New York

1.0
Details
Best Buy have tge worst Customer Care i have ever dealt with. I had a confirmed scheduled delivery which Best Buy never fulfilled without calling. And ao I called Customer Care to find out what happened. And I was told that there was a rescheduled date of another 7days without letting us know. Not a phone call from them. And all this information after calling Customer Care , being transfered from one dept. to another to another and to another. That the reason why we did not get the delivery is that the item was not available to be delivered. I ordered the item on the 3/11/16 to be delivered on 3/17/16 and they tell me that the item is not available for delivery until the 3/24/16. So I paid for something that Best Buy do not have physically in their warehouse. It seems like Best Buy is charging several customers for one item because of their un updated glitch in their system? Customer Care representatives that were involved in my situation were incompetent and rude. I felt like they were passing from one to another cause no wanted to deal with dilema that Best Buy delivery dept created. Never again. I should have stuck to PC Richards. I never had a bad experience in anything even resolving problems. I have been buying from them for years. I never want to deal or buy anything from Best Buy.
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Review
#812571 Review #812571 is a subjective opinion of poster.
Reason of review
Problem with delivery

Rca Remote Review

2.0
Details
I purchased a TV $750 and was told the remote would work with my surround sound also made by Vizio but it didn't. I returned to the store and was told I needed a universal remote at $10. That didn't work either. When I tried to return the remote without the receipt they offered no assistance or options. I just wanted a remote that worked. Now I will never set foot in one of their store's again.
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Review
#827371 Review #827371 is a subjective opinion of poster.
Product
Rca Remote

Horrible | Best Buy review from Garden City, New York

1.9
Details
I bought an oven from Best Buy and was told it would be delivered on Friday. I was called later and told that if I wanted it installed it would not arrive until Monday. Monday the oven is delivered but it is damaged, the glass door is broken, the door itself will not close, and the side is dented in. I called Best Buy (they never contacted me) and was told someone will call later. Later, I called and was told they are looking into it and will call me back. As I never heard from them, I called again and was told someone would call me in the morning. Of course, no call in the morning, so I called again in the morning. I was told that someone would call back at noon. At 1:30pm, since I never got a call back, I called again and was told that they had "customers" and could not deal with it now. So I guess that once you pay them you are no longer considered a "customer". I called the corporate customer service, and spoke to Tom who promised to look into and call me back. Well, guess what? At 5:15 I called him and was told "sorry I was called into a meeting". The end result is that I cannot even get a date for delivery of my oven because the damaged one cannot be found, it was not returned to the warehouse and I have to wait until it is brought back. So a day later, I still cannot even get a date as to when my oven will be installed, and I cannot get any further information until the delivery company returns it to the warehouse. So I paid for an oven that I cannot even get!!!! HORRIBLE DO NOT DEAL WITH BEST BUY EVER!!!
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Review
#832748 Review #832748 is a subjective opinion of poster.
Pros
  • Ordering it
Cons
  • Customer service and damaged product
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
3.2
Details

Update by user Jan 24, 2015

OK. After trying to talk to someone higher up on the food chain.

I was met with a borderline rude individual. That is what pushed me to post here AND make a complaint to the BBB.

The BBB lit a fire under their bottom. I was called shortly after by BB corporate with...

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5 comments
Anonymous
#935463

Those products come from Samsung directly. BBY places the order only if Samsung has inventory.

unfortunately, this is Samsung's issue, not BBY's. Since there are no comparable product to the high end plasma you ordered, you are now going to have to settle for an LED. Try the new Sony 4K! It has a better picture than that 3 year old Samsung you ordered anyway.

And don't respond by saying "plasma's are better". High end LED's have exceeded plasma performance for 2 years!

Panasonic Z series was the last great plasma made. Why do you think all major brands have jumped off the plasma bandwagon?

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Resolved
Review
#579913 Review #579913 is a subjective opinion of poster.
Product
Best Buy Gift Card
Pros
  • Competitive prices
Cons
  • Not enough stock
  • Customer service
  • Slow to assist
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Deliver product or service ordered

BEST BUY - DOUBLE BILLING

I purchased Dragon Voice Recognition Software online and opted for Store Pick Up. (1) Unit (1) Purchase Order (1) Price $206.00 Confirmed at purchase My credit card company called me to question a duplicate purchase I found that they had double billed me. While the order say 1 piece of software Best Buy billed it twice. While I am out of pocket over $400 it may have been a cheap lesson - I could have been buying a TV or refrigerator. Through the entire process of dealing with the store (pickup) the customer service department and the "back room" I was struck by the lack of concern and motivation. In times when we hand over our most intimate financial information to our retail partners we need to be careful who we are dealing with. I have dealt with Best Buy for years.I am an Elite member and I will never set foot in a Best Buy Store again.
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Review
#882961 Review #882961 is a subjective opinion of poster.
Reason of review
Problems with payment