DON'T BUY ANYTHING THERE ! The worst experience ever ! As a wedding gift we bought there 2 tv's. With a statement, they BOTH will be delivered on wednesday, sep 14th. We wanted as soon as possible, and now I'm learning that sales rep didn't mention same day delivery even though we asked either mentioning the waiting can be longer. So we accepted waiting 5 days and I took a day off from work. The day before suspected delivery we were informed, that one of them will be delayed by A MONTH (nobody told us before, and in the internet they're still claiming it takes 2 days for delivery !) and the next day we learned, the delivery company lost our second tv. The second case - I understand that they can lost such a small package as 40" tv , but why the *** I am the one supposed to look for it and be involved in calling delivery company and look for it on my own? I bought at best buy, not with ups, especially that one day they say they found it and will deliver on friday, on monday after we learn, they didn't actually find it. SO, we went for a complain to the store. The only nice thing i can say is about Roz, she is very compassionate and the only one person, who said SORRY, who cared and was willing to help and organized sending another one, so I don't have to wait 8 days for investigation. We wanted to cancel that one month delayed delivery. So there comes another problem. Even though we bought tv on sep 9th, was supposed to be delivered by 14th, today is september 19th and we found out it was not even sent out for delivery yet !! When the *** are they going to do that? In april? The woman who is the manager there, Saffi I belive, started screaming at my mother, that it is in the system to be prepared one day for delivery and she can do nothing about it ! she was screaming like crazy, just like that, repeating two words, system, system and started shouting to my mom - so if you think you can count on polite staff or just store manager saying "sorry" for loosing one tv and delaying another by a month, when you can see the same model lying there on a shelves - forget about it. My mother was never humiliated like that, she started crying after she left. THAT'S how best buy treats customers !! If you hate people for being upset for store mistakes, then you're not supposed to be a manager ! Oh, and we were informed, that lost delivery of my tv was my fault, because it's not best buy or ups ! WTF? That manager was super rude, extremely unpolite and didn't even wanted to help us solve our problem. Not buying even a blender or headphones there anymore.