Best Buy Reviews in New York, USA
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Never in my life had I felt so cheated and mistreated by a company. | Best Buy review from Bronx, New York
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NEVER BUY FROM BEST BUY BRONX NEW YORK #1172
Update by user Aug 30, 2016
UPDATE: I was emailing everyone I could at BB for a resolution. Finally I received a response from a Ms Berry (Account resolution dept) because I also emailed the CEO.
He must of forwarded my complaint. Ms. Berry had the nerve to offer me a so called settlement... Ready for this one????
$150 off any brand new television or $200 off of any open boxed-television. Why on God's green earth would I even accept that offer? It BB felt so adamant about MY son and husband ADMITTING to PYHSICAL DAMAGE BY US, why offer anything? What fool would accept that offer..(Probably someone that actually broke the television)..Not ME AT ALL so I took BB to small claims court on August 18, 2016.
They never showed up. I still had to present my case and the arbitrator which was found in MY FAVOR. The only problem is trying to collect my judgment. I just received my "Letter of judgment against BB".
I am now going through the channels to collect my funds. I even reported them to the BBB and some so called Account-resolution manager (Ms Berry) replied that she offered me a solution. She has no idea that as of today that I have a judgment. I am going to scan that judgment and email it to her.
They cannot push the working consumer around at all!! My suggestion is to take them to small claims for their injustices. Don't sit there and allow them to treat you like that.
It may be a hassle, but now it is the principal. Thank you all for reading my post!!
Original review posted by user Jul 26, 2016My husband purchased a 55' Samsung curved tv from BB on July 12, 2016 at 2:21pm ($1056). He was so happy because it was a big screen. He got the TV home and set it up and noticed that it had a crack in the TV. He was disappointed so he immediately took the TV back to store #1172 at 4:45pm SAME DAY!!!!! He advised the sales rep that the tv was damaged and the s/r said that he must of dropped the tv and broke it and they are not responsible????? My husband requested the "so called" manager "Kirk" came out very annoyed and actually agreed with the s/r? What type of world are we living in??? He was very nasty and condescending to my husband and actually dismissed him. My husband was infuriated so he just left the tv in the store and left. My husband called me and informed me of the situation, I immediately went to BB to speak to the manager. Once I got there I spoke with some other "so called" managers and explained the situation to them. They told me to wait a minute and then they called the same manager "Kirk" to the scene. Kirk again was annoyed and said that the situation was already handled. I informed him that it wasn't handled. After the debating with the back and forth, he told me that I had to deal with Samsung. I wasn't happy, but I decided to contact Samsung. I was on hold for a rep for over 20 minutes, but I finally got through and was told that they would send a "Samsung authorized dealer" to fix the tv FREE OF CHARGE. I wasn't happy but at least satisfied that I would be able to utilize the tv that was purchased. The authorized dealer called me to set up an appt. and I was told that the part would be $500 and the labor was $210 and I WAS RESPONSIBLE FOR THAT!!!! ($710) That would mean that I paid ($1700+) I was speechless, I just said thank you and hung up. The following day I contacted "Debbie at BB" customer relations.. we spoke at length and she gave me her direct extension (866-650-7110)x 60098 and she claimed she would look into this matter further. I have never heard from Debbie again. (Some customer relations huh), every time I contact her I get her voicemail and I have left numerous messages and no call back. I have been a BB consumer for over a decade. I have brought TV to telephones, surround systems and play stations game consoles for my family. I am appalled on how their treatment was. When I contacted SAMSUNG again to inquire on why they lied to me about the repair, I was told that I was in warranty but they consider it physical damage. When I talked with the manager at Samsung (Elizabeth), she advised me that BB should of handled it and they are not being accountable. Neither is Samsung. How can it be physical damage when the TV was broken when we installed it? How do I know that it wasn't damaged from Samsung's warehouse to BB or when BB movers unloaded it into their store? How can they prove that it was us? I was even IN THE RETURN/EXCHANGE PERIOD..The same day!!! They still refused. DONT EVER PURCHASE FROM BEST BUY AGAIN. I might not ever purchase any more Samsung products either. All I wanted was an exchange for a broken TV on THEIR end. I want what we paid for. We didn't even get to WATCH the tv at ALL. I forgot to mention that my husband purchased the tv with cash instead of a credit card. Please believe me if it had been on our credit card, the charge would be disputed and we WOULD HAVE OUR MONEY BACK!! I think that they are tying to keep it because it was cash. I should of never purchased that tv from "uptown places" If I would of purchased the tv "downtown" in the "Wall street area" where I worked, this would of NEVER happened. I have no choice but to seek legal action!!
- Horrible customer service
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