My husband and I had been researching fridges for the past several months, and last week came across an 'open box' Samsung at Best Buy that was within range of our price we were looking to pay, having seen fridges at the home improvement stores and appliance stores. It was an 'open box', a customer return. There was no physical damage to the fridge, we were told the person bought it, but was unhappy with the color (?!) and returned it. Husband pulled it out away from the other fridges so we could check the sides, it was pristine. We were happy. We paid for it and arranged for delivery.
The fridge shows up for installation and the delivery guys tell us there are some scratches on it, despite the note on the sales receipt by both us AND the salesperson to the contrary when it was purchased. Scratches on the front, a shallow dent on the left side, and dings where the paint was actually removed on the right hand side of the side of the door! Despite the fact it was supposedly bubble wrapped for protection!!!
We spoke with Best Buy as the fridge sat in our driveway and the rep told us we could deny delivery or take it and perhaps get some money off the fridge. We went with the latter. We went into the store and spoke with a 'manager' (so said his name tag) in the appliance department, having brought photos to corroborate our tale. He apologized and said he could either take back the fridge and we could buy another one (at retail) or he'd split the cost of replacing it with an 'in-box' fridge. Another $80. But no money off - my husband point blank asked him. We were ticked off, and I don't see us buying from Best Buy again. I mean, really, a fridge leaves the store in pristine condition and arrives damaged? And I'm not talking a little cosmetic damage, I mean paint scraped off, and you won't come off the price by any amount?
Review about: Best Buy Installation.