1.0
Details
Terrible terrible terrible employees and store managers. Through the years I have stopped shopping at Best Buy due to their unprofessional management and lack of customer service - finally had to make a purchase for relative gift and purchased online - order arrived...
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Review
#1603012 Review #1603012 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Terrible store managers
  • Customers service

Avoid Best Buy AND ASUS Laptops

1.0
Details
I bought an ASUS laptop for my son to use for college and 3 weeks later, it is unusable as I stare at a black screen. I have reset and restarted this thing more times than I can count. Best Buy has a 15 day return policy for their garbage and if you don't buy their catastrophe package, you're ***. Geek squad offered to help for $200 and the Best Buy customer service guy was useless. I shouldn't have to deal with this *** with a brand new laptop. I will NEVER set foot in that store again!!!! Buy from Costco, Sams club, or even Ebay...at least someone there will attempt to help you or you'll be able to hold someone accountable
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Review
#1093616 Review #1093616 is a subjective opinion of poster.
Product
Asus Laptop
Cons
  • Return policy
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Full refund

ASUS Computer G750JW Gamer | Best Buy review from Albuquerque, New Mexico

1.2
Details
This is My Personal Observation and Opinion. I bought a ASUS Computer G750JW Gamer Computer from (ASUS Feed Back Limited to only positive Feedback) (Best Buy Feed Back Limited to 1000 caricatures) they stated that as long as I kept up the Yearly Geek Squad Service and Parts Service Coverage, My New Computer Service would be totally covered, after the purchase I used the unit, then I returned it to the store because the off / on switch stuck in the down position, they looked at it, and told me that the switch was broken, it was going to be more to fix it then replace it, the remedy they then told me was to just leave it on not practical, as I fly a lot, and I dont need a large Electrical Bill, I talked to the ASUS and Best Buy, Sales Service Warranty - Customer Service Managers, on came up with a real imaginative answer, Sell it on E-Bay and come in and buy another brand, RIGHT a flood of garbage on E-Bay helps everyone, Boat Anchor Cheep, Does anyone know of an Honest Quality Gamer Computer with; Honest Personal Observation and Opinion, Not Paid Fantasy Review Evaluation Stores, I just want everyone to know, My Computers Pharrell.
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Review
#1081282 Review #1081282 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Cons
  • Response to problem
Reason of review
ASUS Best Buy Denies Problem
Loss
$1090
Preferred solution
Replacement
2.0
Details
We were having some internet connection issues at home, and the rep at BB told us we needed this special box that plugs in to 'extend' the internet. We tried it and it didn't work, put it back in the box after about 30 mins of it being unpacked, and then waited for a...
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2 comments
Anonymous
#1056799

There are instructions inside of the box and you could also look online for instructional videos. You either bought a power line adapter or a range extender, both of rich are simple to use.

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Review
#688445 Review #688445 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund

Phone Customer Service Review

Trying to get someone on the phone @ the Florence, Al located for the last four plus hours. Automated system saids sometimes your are first on list or fourth. Seems not to matter low or high. Waited one time for 45 minutes with being second on list. Their opening remarks talk about customer service!! They have a long way to go....
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Review
#591699 Review #591699 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy refusal to make good on defective merchandise

After an experience I recently had at Best Buy, I will probably not shop there again. On 7/30/13 I purchased a Samsung Wireless LAN Adapter for my HDTV from the Albuquerque #223 store. It stopped working in less than three months so I put the adapter in its original box along with the purchase receipt, drove across town, and stood in a long line to get a refund only to be told that Best Buy would not give me one because this was a Samsung product! I've never encountered any policy like that in any store. Surely Best Buy should make good on the products it sells off its shelves and deal with the manufacturers about defects itself. But no, in this case the Best Buy customer service rep insisted I must go to Samsung myself. So I spent literally months hassling with Samsung to get the refund only to be told in the end that they would NOT give me one and that I had no further recourse. Basically I'm out what I paid for the adapter + a whole lot of time & trouble. Grrrrr.
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2 comments
MattD78
#820858

How about contacting Samsung since this is obviously a manufacturer's defect and the adapter should still be within a warranty timeframe. It is however outside Best Buy's return policy as stated so I am unsure why you would expect anything more from them.

Anonymous
#820762

It didn't have to anything to do with it being a Samsung product. It had to do with the fact that the merchandise was 3 months old and was way beyond the 15 day return policy.

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Review
#490452 Review #490452 is a subjective opinion of poster.
Loss
$41

Unbelievable how bad a loyal customer was treated. | Best Buy review from Albuquerque, New Mexico

a quick complaint. i went to buy a HK receiver the other when it was on sale from $500 to $200. best buys all over albuquerque were sold out, so i went home to see if any other best buys had any left. there was one receiver and it was in santa fe so i bought it online immediately and the next morning drove an hour to pick it up. to my dismay, it i was told they couldn't locate it and although my card had been charged, your inventory system had it listed as "no pick" which i guess means your website thinks you have it but your inventory says it doesn't. so they offered to sell me the display model and *** 20%. i'm not an unreasonable man. I like a good deal, so i said "well, if you can show me that it works, then i'll take it." i drove one hour to get there, I'd waited one hour for them to look for the receiver i ordered, then i waited quite literally over an hour for someone to hook the HK receiver up to speakers to see if it worked. i suppose they had forgot about me waiting there, but my waiting wasn't due to the store being so busy that no one could help me. when a boy that worked there finally hooked it up to speakers behind the counter, he said it worked. i walked toward it to listen for myself he said "who are you? please step back and stand on the carpet. don't come back here." at this point i was absolutely furious. i stepped back to think about whether or not i was going to buy this thing anymore. in the end i figured i'd driven so far and wouldn't find another deal that good... plus, I'D ALREADY PAID FOR THE THING. i told them i'd buy it, with the 20% they'd offer me. the cashier couldn't ring it up because by now it was sunday. they'd cancelled the old transaction to ring up the new one for 20% less, but since the specials had changed, they could only offer me 20% off of the original $500 price. the manager said there was nothing he could do and these were the deals this week. so i drove the hour back to my house, pissed beyond belief, and ordered an onkyo on amazon that i'm extremely pleased with.this is an absolute insult to customers, and the worst i've ever been treated when going so far out of my way to be one of your customers. in the last year i bought from you guys an xbox360 w. kinect, various movies, controllers, a nikon d5100 bundle that was over $1100, a 47" LCD tv, and various other things. after the ringer you guys put me through, i don't feel it's enough that i just swear you guys off and tell a few of my well paid nerd friends about my experience. i would like others to know as well.
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7 comments
Anonymous
#607695

I know this doesn't help you now, but NEVER go to a BB that supposedly has one left of anything and expect them to actually be able to find it. Get a name and ask them to physically find the item before traveling. I know you purchased it online, but if you ever do decide to purchase from BB again, call the store, have them physically find the item, and ask to do an OMS order for it.

Anonymous
#605202

Here is an idea. Why not cut the employees salary to minimum wage and let them makeup the rest on commision. I'll bet they would treat buyers like gold and fistfight one another getting to anyone walking through the door.

Anonymous
#654022
@Good-Idea

I get customers day in and day out accusing the store reps of "saying anything" just to get them to buy *** and close the sale.. do you really think that would improve?

And uhh.. fyi- BBY store reps don't make a whole lot above minimum wage to begin with, son!

Anonymous
#603468

May I also suggest staying with Amazon along with the suggestions of Stinky!. These companies were highly regarded by CONSUMER REPORT's Dec 2012 issue.

If you must shop in a store H.H.

Gregg is an option if there is one in your region. BTW, I have ordered from B&H Photo in the past and found them trustworthy.

Anonymous
#603934
@JohnT

Just a quick note regarding Amazon -- items purchased from Amazon proper are normally "safe" purchases, however, keep a very close eye on their "Marketplace Seller" items where the shipping charges can be outrageous in some instances, and excessive in most. Only the genuinely honest Marketplace sellers will charge a shipping rate close to the actual cost of shipping.

Most of them however, sadly, charge an excessive amount and pocket the difference. Trust I know this first hand.

So yes to Amazon, but watch very closely where the item is being shipped from. And if a MP seller, check and re-check the shipping charges before you click that submit button!

John N
#603412

I used to buy alot of computer and electronics from Best Buy. No longer, tho.

I can find what I want online at a cheaper price and I no longer have the hassles one encounters in their stores now. They are having massive financial problems, anyway and I would not recommend buying from them as they seem to be going the way of Circuit City.

Anonymous
#603390

You have a reasonable complaint, however I must question why you accepted the decision of the on-duty store manager, especially on a Sunday. Usually, weekend managers are only fill-in replacement managers who act on behalf of the actual store manager.

It's quite possible you would have done better on Monday, or even contacting Best Buy Corporate. In any event, try and avoid Best Buy for major audio purchases in the future and instead perhaps opt for Crutchfield (dot com) which has stellar customer support, a variety of quality items and a great money back guarantee. If price isn't a factor, B&H Photo Video is another I personally prefer, but their shipping costs are a bit higher than Crutchfield. The advantage for you via either of these is -- no tax.

Crutchfield is in Virginia while B&H is in New York. Stick with Crutchfield for audio/video and car stereo and B&H for all your camera needs. You'll do much better than Best Buy on both. Don't forget, there's also Tiger Direct for all of Best Buy's overstock items, usually at a much lower rate.

Not sure which H/K receiver you bought, but I own two of the HK3490. We use them for secondary audio/video stuff on the front porch and back deck. This is a quality upper level home receiver, but by no means top of the line. For something to utilize HDMI with full audio return as in a complete 7.1 (or even 11.1 such as my system), the Yamaha RX-A3000 cannot be beat.

Anyway, think of Best Buy as the next Radio Shack: limited stock, all over priced and employees who know very little about the items they sell.

Try any of the retailers I have suggested above. You won't be disappointed.

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Review
#381427 Review #381427 is a subjective opinion of poster.
Loss
$30

Unacceptable Best Buy Experience

Update by user Jul 11, 2011

I posted this complaint on the Best Buy Unboxed Forums, in which I got a response within a few days from one of their Community Connectors. He seemed to be genuinely interested in helping me with my situation, however, it was obvious that there was a limit to what he could do to help, as he passed my information along to the store\'s General Manager and District Manager.

This was back in early June.

I have yet to hear a peep from the people who are supposed to be able to help. I just find it funny how there is little that corporate could do to assist or mend my tainted experience with their store.

Original review posted by user Jun 10, 2011

Both my husband and I have been loyal Best Buy customers for more than a decade each. Despite us being able to purchase items online or at other discount retailers for remarkably less, we always purchase from Best Buy, and I mean that. Our most recent trip however, left the two of us utterly infuriated and speechless. On June 7, 2011, my husband and I were at the Eubank Best Buy location in Albuquerque, New Mexico perusing the DVDs. Many of the Blu-ray titles had promotional stickers on them advertising a "Trade & Save" deal that would allow us to trade in any DVD for $5 off select Blu-ray titles in the store. After seeking out an associate for more details on how this promotion worked, we were told that the details were as simple as the sticker would suggest. To avoid having to look through every single movie cover for a sticker, I asked for a list of participating titles. We were told that such a list didn't exist. In fact, we could trade in any DVD at any time to get store credit and not just the movies with the special stickers. On June 9, 2011, at approximately 6 pm, my husband and I returned to the same Best Buy location with a small stack of DVDs to trade in. We went to customer service, told the associate that we wanted to do a trade in, and asked again how the deal worked. We were told that each DVD would be $5 off a participating Blu-ray (the ones with stickers), but that we couldn't combine our credit to all go toward the same title. In other words, we would have to buy seven new movies to claim the money earned from the seven movies we brought in. Quite understandable. After noticing that she didn't have any coupons left at the register, the associate called a manager to ask if the deal was still going on. After confirming this with the manager, she proceeded to scan our movies, place recycling stickers on them, toss them into a recycling bin and gave us our coupon and receipt indicating that we had given them seven movies. My husband and I then spent an hour and a half going through all the movies in the Blu-ray aisle and carefully deciding which participating titles we wanted to add to our collection. When we went to the register, the cashier scanned the coupon and pointed out that it didn't work because the promotion had expired on June 4, 2011. Another associate was called over, who read the coupon and also told us that the coupon had expired. After telling him that we had just been given the coupon about an hour before, he told us that the coupon was only good for participating titles. We pointed out that all of the movies we selected had stickers indicating this, and that we were well aware of that stipulation. He responded by saying that he had to check a "list" to verify this, but that he could override the expiration date so we could get our $5 off of one of the titles. After clarifying with him that we had $35 worth of credit, he called over a manager. The manager looked over the coupon we presented, and also told us that the coupon was expired. She obviously wasn't the one who had given the okay that the promotion was still going on. We explained the whole situation again, and she responded with the same spheel regarding participating titles. She had the other associate go find a shipper to come up front to explain what this meant. When we showed her that all the titles we chose had the sticker, she assumed that we had merely picked out the "stragglers" of the group that they had not managed to sell. However, there must have been over a hundred still on the floor, and at least 20 titles that my husband and I had such a hard time only choosing seven. Being frustrated by how big of an issue this had become, my husband and I decided that we just wanted our DVDs back and didn't want to purchase the Blu-rays. We were told that we could not have our DVDs back because according to the coupon, we could not take the DVDs after trade-in. However, having not received anything for the movies we brought in to trade, we thought this to be quite unfair. After arguing with the manager, we were able to walk back to customer service, where our movies had to be picked out of the recycling bin and given back to us. And while this whole situation was frustrating, the most disappointing part was that no one we dealt with after the issue came about was willing to listen to my husband and I. Instead, we were treated as if we were trying to scam the store out of seven Blu-rays for a $35 discount off of a possible $180 purchase. We were treated rudely, and were cut off several times when we had tried to calmly explain our side of the issue. My husband and I put in a lot of effort to find out details of the promotion, yet, no one told us that the promo had ended until after we had been given a coupon "guaranteeing" a deal. At the end of our two hour visit to Best Buy, not once were we given a given a simple apology. My husband and I left with our DVDs in tow feeling like we had been the ones who caused the mistake. I would have been more understanding of the matter had a manager not given the initial associate we talked to an okay to accept our DVDs for trade in. If the promotion had ended, all employees, especially a manager, should have clearly known this before giving information out to customers. This Best Buy location clearly needs to fix its communication and managerial issues so it can provide better service to its customers.
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Review
#242507 Review #242507 is a subjective opinion of poster.
Service
Best Buy Deal

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