My 14 year old son bought a used Sky RiM vidio game for his play station 3 from Best Buy with his own money. When he tried to play it, the game froze. The next day my wife drove him back out to Best Buy. My son wanted to purchase a new Sky Rim video game so he would...
View full review

Bottom line, the store manager did refund the money via store credit, and that's something he didn't need to do.

Also, they agreed to exchange it with another game. You could have also arranged to wait to exchange it when the other game comes in.

This time, I have to side with BB.

It's difficult when our children purchase items with their own money, and we feel they've been taken advantage of. It's happened to my son when he was much younger, and I felt terrible about it. Not with BB, with another place. Nothing we could do. He was out the money. I used it as a learning experience with him, and I made up the money he lost. Now he knows!

Framing this only retains and reinforces the anger every time you see it.

View more comments
#371160 Review #371160 is a subjective opinion of poster.
Best Buy Deal

Contact Best Buy Customer Service

Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
(757) 220-1352
All Best Buy Contacts

Best Buy Reviews

  1. 533 reviews
  2. 263 reviews
  3. 130 reviews
  4. 56 reviews
  5. 36 reviews
Best Buy reviews