Best Buy Reviews in Rockaway Township, New Jersey
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We walked into the Rockaway Best Buy store on December 28, 2012 to purchase a projector and after selecting this Optoma model we had to wait for about 30 minutes for the item to be brought to the register, as this was the last unit they had as we were told. Since this...
Black Tie phone protection plan | Best Buy review from Rockaway Township, New Jersey
We had been paying for the best buy black tie phone protection plan for months and when we finally needed it, we were not given a new phone as promised and had to fight with best buy to get a new phone. We were never told that if we did not cancel the protection plan on the broken phone, we would continue to be billed. Months went by and best buy was deducting for the service on the new phone from our checking account and then approximately 6 months later, they billed a credit card of mine for $16.00 4 times in one day. I called them and told them we were paying for the protection plan from our checking account and they should not be taking from my checking account and credit card for a protection plan on one phone. They promised me a refund of $96.00 and when it was never credited to my card, and I called them about it, they told me they had decided to refuse me the refund because we never cancelled the plan on the broken phone. We were led to believe that the plan on the broken phone would transfer to the new phone and all would be fine. I have cancelled the plan and will never shop at best buy again. How they can justify charging twice for a service plan, one on a new phone and one on a de-activated broken phone is really questionable.
Horrific Experience with Best Buy's Outlet Center & Customer Service
I have never been treated as disrespectfully as a consumer as I have through my experience with Best Buy. I am due with my second child any day and I have spent more time arguing with customer service than I have preparing my bag for the hospital. I attempted to purchase a product online that would act as a big brother gift for my first son and was sent the wrong item not once, but twice. Even my attempts to return the original botched item were made impossible by best buy. I was told I would be e-mailed a UPS return label which never happened. I then spent over 30 minutes on the phone while a team of people created a return label- because apparently you need a team of people to create a return label. I was told I could place the package in a drop box, which turned out to be incorrect. I had to drive many miles to the nearest UPS store to mail the package back to Best Buy in 100 degree heat. Again, let me point out that I am 9 months pregnant. I was also unable to receive the new item because Best Buy stipulated that someone must be here to sign for the product without mentioning that to me. Again, another trip to the UPS facility. Imagine my surprise when I received the wrong item YET AGAIN! It's even the same mistake that was made! Unbelievable! I have just spent the better part of the last 2 hours on the phone with customer service. Each time I was promised that I would be transfered to a manager who would correct my issue and each time I was either disconnected or rerouted back to the original automated message. And on top of all of this, my son will now not have the one gift that he was looking forward to. I have never in my life experienced such horrible customer service. I can assure you I will never shop at Best Buy again- whether online or in the store. How Best Buy stays in business is beyond me. I will make sure to publicize the horrendous practices at Best Buy to anyone who will listen- via Facebook, the blog that I write, or any other way I can think of. I would rather pay twice the price at the Apple Store and be treated like a normal human being. They should be ashamed of themselves.
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