Best Buy - Employee Review from Jersey City, New Jersey

5.0
Details
Josh at best buy in Jersey City is condescending and doesn't understand how to talk to customers. I had asked him a simple question about if I could exchange the solo beats I had bought on Black Friday for another color. He responded with a long explanation without answering my question directly. Then, made me feel *** by saying you aren't understanding what I am telling you because youre interrupting me. Honestly I was looking for a yes or no answer not a long conversation about why. Never make the customer walk out of the store greling bad about asking simple questions. Not everything about retail is common knowledge. Avoid Josh in the yellow rain jacket he's condescending and cannot answer questions directly. I will never go to that best buy again.
View full review
Review
#565552 Review #565552 is a subjective opinion of poster.
Reason of review
Poor customer service

Unreal hold times for Geek Squad appointment! | Best Buy review from Princeton Junction, New Jersey

I have no audio from my Bose Home Entertainment system I bought from Best Buy in 2009 (this happened in 2010 due to defective Bose box) and since the Geek Squad set everything up for me I decided to call them for a repair appt. Started the call before 7 p.m. and had to hold 23 minutes for someone to pick up for home entertainment & TV repair. After finally speaking with a Best Buy rep, she says I have to transfer you to the Geek Squad for an appt. I then held another 10 mins. and got someone who barely spoke English who told me he only repairs TVs not Bose systems. I had told the 1st lady it was the Bose audio that didn't work so she sent me to the wrong Geek. He then transferred me again to someone who supposedly will be able to schedule a repair for my home entertainment system but I have again been waiting for another 20+ minutes and still no one who can schedule me. How can Best Buy/Geek Squad even call this customer service??? It's ridiculous! No wonder they have been losing business year over year
View full review
Review
#564793 Review #564793 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy Manager Misconduct

Best Buy in Union, NJ Worst Customer service. provided the receipt spoke with a manager Mr. Pedro Acevedo, he stated "we can't take this back because the pieces are missing" I specified well it was purchased in this store in that same order so I shouldn't be held accountable. Mr. Acevedo got nasty with me the customer and a patron of that Best Buy. Mr. Acevedo being Manager clearly didn't know the store policy. That states if an item is purchased by November 1st through the December 31st clearly is considered a Holiday Sale and an exchange should be honored.
View full review
Review
#561400 Review #561400 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Unfair and will not purchase from them again | Best Buy review from Paramus, New Jersey

1.4
Details
My parents had purchased a Acer Laptop from best buy for my birthday. (by the way this was my first computer) My parents were suggested this computer from a Best Buy employee, she had said its good for college students, LIE. I could not stay on the computer for more than 15 minutes without it restarting and erasing all the work i had done. VERY RARELY it would stay longer than that. When I came to Best Buy wanting to return the computer they told me i couldn't do that, because it had passed the 3 month mark. (a few week over the 3 month mark) after a long discussion with the employee, they told me to purchase a antivirus cd(i thought all my issues were fixed at that point) it worked for MAYBE a week, and than had went back to its previous issues i.e: restarting, freezing...etc. I had went to Best Buy again to see what they could do, they offered their 'geek squad' services, and again like the cd, it worked for a week and than went back to its issues again. I went back to best buy to see what else i can do, they offered their geek squad services again, i used it a final time and had the same issues again. When i went back they offered the same thing i told them " so every other week i am supposed to go to geek squad when this reoccurs" they had nothing to say but yes. I am stuck with this computer and my parents had lost a large amount money because of this product. Best Buy has horrible products and service as well, I will never return to this company again for ANYTHING.
View full review
1 comment
Anonymous
#903738

1) It took you 3 months to realize your computer would only stay on for 15 minutes tops?

2) It's within 1 year since the purchase, just call Acer and use your manufacturer warranty.

Review
#558428 Review #558428 is a subjective opinion of poster.
Cons
  • Lack of respect
  • Customer service
  • Lack of help
Reason of review
Poor customer service
Loss
$800
Preferred solution
Full refund

Best Buy - Sales Manager Review from Newark, New Jersey

1.5
Details
Wow how they suck. I purchased a new laptop yesterday and it crashed today. Ok no big deal This happens. Picked up a second new unit when I returned the first crashed unit. Actually upgraded a little more. Here is their problem, I paid CASH. My mistake I guess. After getting the second unit I never opened the box. Thinking about what this dum sales twit told me about the new computer it did not make the grade. Called a few other computer stores, shot the sales twit lied to me. Yea I know that's a shocker but it happened. Now I am really passed. Went to take back the new unopened unit back. Remember I paid CASH. Seams best buy does not refund CASH to customers over $100'00 they will mail you a check in 4 to 6 weeks. Called their head quarters phone number and was told by a manager that with all the returns they have they would need to keep at least a $ 100,000 in cash on hand. Guess they have a lot of returns everyday. I WILL never step foot in another one of their sorry stores again and hope they go belly up. And these twits wonder why their sales are going down.
View full review
1 comment
Anonymous
#886592

You're a fu*#ing idi ot, (can't believe this site blocks words like idi ot and $tupid) but anyway, yes you're a f*#ing idi ot. Every retailer does the same thing.

Anytime you purchase something that's really expensive and want a refund, they will mail you a check if it's over a certain dollar amount. Walmart and target do the same thing.

So you can plan to not go to any of those stores either since you're so entitled and the rules don't apply to you. And it doesn't take 4-6 weeks, it takes maybe 1-2 weeks.

Review
#547750 Review #547750 is a subjective opinion of poster.
Service
Best Buy Sales Manager

Bad Service an washing machine delivery | Best Buy review from Hillsdale, New Jersey

Purchased a washing machine that broke timeand time again. After 15 times and they couldn't fix it (past Warrenty at this point, had to pay for service last 3 times.) Bought a new machine last week. 1. No call to confirm delivery time 2. Driver showed up and was not here at 7:45am. 3. Spent an hour on phone and finally they sent him back. 4. Arrived without the part needed to install (which I paid for, when machine was bought) 5. Now waiting on supervisor to call been 3 hours. 6. Don't know when I will get machine!!!!!!!!!!!!! 7. This is all poor poor customer service 8. Funny how Best buy takes your money and can't deliver your item correctly...COMPLETE INCOMPETANCE!!!!!!!!!!!!!
View full review
Review
#538032 Review #538032 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
I purchased a washing machine from this particular Best Buy in February of 2012 without an extended warranty. In March of 2013 the washing machine stop working and flooded my newly renovated basement. I called Best Buy to inform them of the situation and they called a...
View full review
3 comments
Anonymous
#843488

the first sentence of this paragraph is this guys major issue... if you buy a pair of jeans from kohls...

trip and fall and tear *** in the knee... try taking it back to kohls and getting a new pair

View more comments
Review
#511655 Review #511655 is a subjective opinion of poster.
Loss
$500
Tags
  • Whirlpool 4800 top loader washer
I have a best buy card for several years now, I recently moved and hadn't changed my address yet. They must have sent me some sort of document, but it was sent back. Instead of making an attempt to call me they closed my account!!! I made my payment last month and...
View full review
5 comments
Anonymous
#1237900

This card is run by Citi and Citi sucks, I hope that bank burns to the ground.

View more comments
Review
#495752 Review #495752 is a subjective opinion of poster.
Product
Best Buy Credit Card

Online ordering | Best Buy review from Toms River, New Jersey

2 strikes their out. First a couple years ago I ordered an item online to pick up in store. Paid and received confirmation and then next morning received a cancellation notice. I was told that the order must have come in after hours and was automatically cancelled when they turned their machines on in the morning?????? Went to game stop and walked up to counter and bought item. Second- figured I would give it another try since I didn't need it as soon as the first time (which both were for Christmas) and it has been a couple years. I placed my order and checked progress online and a week later it finally said SHIPPED and gave UPS tracking number. So I check UPS and it says label printed but store has not given item to UPS. I check it daily and another week went by with same info. So I call the 1-888 number and get transferred for 5 min and then the person picked up and hung up. Wouldn't be so bad but they charged my account and it says item cannot be cancelled. So I had to buy the item at a store other than best buy(not the best) and wait to see if it ever arrives so I can send it back since I don't need it anymore. It's like someone telling you they will meet you some place and then they never show up or call and you don't hear from them again ????????
View full review
1 comment
Anonymous
#758761

So you are complaining about something that happened a couple of years ago??

And I thought it was three strikes...not two....

Review
#463345 Review #463345 is a subjective opinion of poster.
Loss
$75
I purchased a 60" Samsung SmartTV from the BestBuy in Butler, NJ. The 'buying' experience was excellent (sales associate and dept. manager were great). The 'installation' experience with the Geek Squad was excellent (both technicians were courteous and more than...
View full review
Review
#462877 Review #462877 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Tags
  • Telephone Support