customer service store service customer geek squad phone manager order money people
1.3
Details
We bought a gas stove from Best Buy. They had to come out 3 times before they were able to unhook the old stove and install the new one. Incompetent third party delivery and install people. I had to make dozens of phone calls to get this straightened out. It takes up...
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Review
#1368659 Review #1368659 is a subjective opinion of poster.
Service
Best Buy Stove Installation
Pros
  • Salesperson
Cons
  • Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Unfair and will not purchase from them again | Best Buy review from Paramus, New Jersey

1.4
Details
My parents had purchased a Acer Laptop from best buy for my birthday. (by the way this was my first computer) My parents were suggested this computer from a Best Buy employee, she had said its good for college students, LIE. I could not stay on the computer for more than 15 minutes without it restarting and erasing all the work i had done. VERY RARELY it would stay longer than that. When I came to Best Buy wanting to return the computer they told me i couldn't do that, because it had passed the 3 month mark. (a few week over the 3 month mark) after a long discussion with the employee, they told me to purchase a antivirus cd(i thought all my issues were fixed at that point) it worked for MAYBE a week, and than had went back to its previous issues i.e: restarting, freezing...etc. I had went to Best Buy again to see what they could do, they offered their 'geek squad' services, and again like the cd, it worked for a week and than went back to its issues again. I went back to best buy to see what else i can do, they offered their geek squad services again, i used it a final time and had the same issues again. When i went back they offered the same thing i told them " so every other week i am supposed to go to geek squad when this reoccurs" they had nothing to say but yes. I am stuck with this computer and my parents had lost a large amount money because of this product. Best Buy has horrible products and service as well, I will never return to this company again for ANYTHING.
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1 comment
Anonymous
#903738

1) It took you 3 months to realize your computer would only stay on for 15 minutes tops?

2) It's within 1 year since the purchase, just call Acer and use your manufacturer warranty.

Review
#558428 Review #558428 is a subjective opinion of poster.
Cons
  • Lack of respect
  • Lack of knowledge
  • Product
Reason of review
Poor customer service
Loss
$800
Preferred solution
Full refund

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