Best Buy Reviews in Mount Laurel, New Jersey
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Customer service is a joke | Best Buy review from Mount Laurel, New Jersey
Customer service at the store told me to contact their company customer service number, called them and they said they can't help me as the in store customer service has to help me. Had to get a three way call with the manager and the corporate customer service and they both argued with each other and neither helped me.
Best Buy Customer Care
Approximately a week ago I went to the Best Buy Mobile store in Plymouth Meeting, PA where I previously purchased two Apple iPhone 4S cell phones and two Geek Squad Protection Plans. I went to the store to inquire regarding service for one of the iPhones, for which I...
Lack of customer service from managers | Best Buy review from Mount Laurel, New Jersey
My husband and I walked in the Mall of Georgia Buford Best Buy store. We got a store associate to help us with iPods. We wanted a yellow 32 gig and apple store was sold out so we came to them. The associate took us up to front of store where the cage is. Female associate opened the cage and they had 32 GB yellow iPod so we then checked on a blue one as well for our son. They had it. We told them we needed to go get some Bose and beat headsets as well as the new iPad 4 32 gig. She said I will have these waiting for you at checkout. We got the headsets then had to wait over 45 min to get help with the I pad because the store didn't have the proper number of associates spread throughout the store. When we got up front to get the iPods with the associate that finally helped us with iPad the female associate had been told by a female manager to sell the yellow iPod to another customer even though she knew we were still in store. The male manager apologized and said what can I do to make it right. We said sell us the yellow 64 gb iPod at same price as the 32 since you sold it out from under us and didn't have enough ppl working in iPads. He said I cannot do that. We sad so you are willing to let us walk when we are standing here fixing to spend 2000 on electronics. He then goes to look to see if they have another store with the yellow 32 that can mail it to us. We finally decided to *** with him. If he wanted to lose 2000 of sales over 100 dollars he deserves the fall out. We went to Brand smart got the headsets from them. They matched Best buys price. We got home and Walmart has the same I pods we wanted for .84 more no sales tax. Amazon has same iPods for .84 more plus we get free shipping and pay no sales tax. Target has same iPad not much more plus are giving a $60 gift card with purchase. Plus my oldest daughter works at target and can get her employee discount which actually will make it cheaper. All I can say is. Corporate is gonna be pissed once they call on Monday. Lol the corporate office person that took complaint wasn't happy an said that was poor math on their managers part. I have no clue what the deal s up with some store managers now but Best Buy you just lost a customer that spends thousands of dollars a year with your store. Plus hat makes a 6 figure income and has no problem buying the top o he line products. Remember that as your stocks continue to decrease. :)
Best Buy--Lancaster, PA
I'm a previous customer of Best Buy. I bought my laptop there in December 2010. I had to return in December 2011 (with my warranty) to get work done when it crashed. In May 2012, I went to Best Buy to buy Microsoft Office and have it loaded onto my computer. I also bought a printer--it was on sale!! But when I asked for help I was told I'd be charged $30 an hour!!! I went to Office Max and got the same service for LESS MONEY and better customer service!!! SHOP OFFICE MAX--BEST BUY SUCKS!
I ordered a $2,000 3-D Sharpe television online. After it shipped, but did not arrive within the stated time, I checked the tracking number and found that it was a link to Yellow Freight delivery and that Yellow Freight had no record of the delivery. I contacted Best...
I PURCAHSED A LAPTOP FOR MY SON FOR CHRISTMS AND THE WIFI CARD WAS NO GOOD TOOK THE LAPTOP BACK SAID IT WOULD TAKE 2-4 WEEKS TO REPAIR. I PURCHASED THE PROTECTION PLAN,WHICH IS A JOKE YOU GET NOTHING FOR THE MONEY YOU SPEND.I WOULD TELL ANYONE TO PURCHASE A THING FROM THEM UNLESS THEY HAVE MONEY TO WASTE. I HAD TO SPEND $80 MORE DOLLARS FOR ANOTHER BRAND AND TYPE OF COMPUTER. THEY HAVE A VERY BAD ATTITUDE TOWARDS THEIR CUSTOMERS. THE WHOLE COMPANY NEEDS LESSONS ON CUSTOMER SERVICE. NEVER AND I MEAN NEVER BUY FROM BEST BUY!!!
Best Buy will take cash but wont give it!
I purchased a 40" Samsung TV for my wife for Christmas from Best buy in Danbury CT a week before Christmas and paid over a thousand dollars cash. I dont have a credit card. My wife lost her job that very same day. I brought the unopened box back to best buy so I could get the extra cash to buy my children's Christmas presents. Best Buy refused to give me my cash back but said they could send me a check but I wouldn't receive it till after Christmas. I had to leave the store with no TV and no money. That was my reward for being responsible and paying cash..I guess when I get my check I will have to pay a check cashing company a percentage because I dont have a bank account.. Thanks to Best Buy we had a terrible Christmas....
i hired geek squad from best buy to put a blocker on my computer they knowing i did not have wireless the geek squad comes out does absolutely nothing saying he cant put a blocker on unless i had wireless when best buy knew i did not. both are not getting my business...
Best Buy won't refund your money
I purchased an "out of the box" 37" LG t.v. without a remote or an instruction manual. The t.v. had a terrible picture and very poor sound quality. I opened a Best Buy account after the salesman told me about all the bonus points and saving I would get for opening the account and if I paid it off within 30 days. The next week I went to the store and paid off the account. I went to the store today to buy a cable to help with the sound quality and it didn't plus the t.v. turned off and wouldn't turn on again. I got frustrated and took the t.v. and the cable back to the store tonight....they refused to refund my money and said I have to wait 7-14 days for a check in the mail since my purchase was over $500.... so they have the t.v. and my money and I have nothing. I will never go to a Best Buy store again. They had the nerve to offer a store gift certificate. Are you kidding me? I called their national customer service line and they said the same thing...company policy is no money back for purchases over $500...they wouldn't even credit my debit card. Never, never, never buy anything at "Best Buy"....it's the Worst Buy I ever made.
Best Buy screws older employees
I've worked for Best Buy's corporate office for 18 years, through many head count reductions and once all of us having to apply for our jobs again to stay there. Suddenly, just before my 67th birthday I was moved to a department into a position I did not qualify for (40% difference in job means it has to be posted and people interviewed) with a new manager who was very controlling. A month after my birthday I suddenly began having shooting eye pain and after an MRI was put on drugs to control the pain. I didn't miss any work but five weeks later I was put on an action plan to get rid of me, lies were written on the Performance Evaluation and Action Plan by my manager. Nice way to destroy a career of 18 years of hard work, and it was done in a way that I'd receive no severence pay and they will fight any unemployment claim. What a wonderful company, they will throw you to the sharks if you are older and/or if you have a medical issue your manager doesn't want to deal with.
Best Buy Manager
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