Best Buy - Bad Shipping/Ordering Practices

I went online on their Thanksgiving day sale on 11/24, sales began at 6am EST, I had my items in my cart and checked out within a few minutes of the start of the sale. I did not dally! After a week I had received no notification. Then received an email that my order was being worked. Then a hold on my bank account for the charges (which I took to mean the order was being processed as is normally the case) within a couple days the hold was removed. Over two weeks after placing the order (last night) I call because I still have not heard anything, after a 20 minute hold time the lady tells me that it's at the Warehouse and they have it in their system that I should receive by the 10th. Within two hours of that call I get an email that states my order is backordered!! No notification and then being told it's being backordered after two weeks. And let's not forget that I was in and out as soon as the sale began. Should it not be first come first serve on ordering?? Sent numerous emails with no response. AND my husband placed a seperate order that day and received his within a week. It's not about losing the items so much, I had a back up plan just in case but the fact that they wait so long and then send a cancel so close to Christmas AFTER being told I would get it is completely unacceptable. Will NOT shop online with them again.
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Review
#280361 Review #280361 is a subjective opinion of poster.

Best buy cellphone insurance

I purchased my verizon cell phone from best buy july 2010 with the insurance plan for 9.99 a month. They had my credit card information so they could automatically deduct the 9.99 from my account monthly, I received a call around june of this year stating that they had a 'glitch' in the system and they hadn't been deducting the monthly payment. I could update my card info and not be backcharged for the months that weren't billed. I called and set up the payment to be deducted from my debit card. I had the 9.99 deducted, as well as an additonal 9.99 and 19.98 on the same day under 3 seperate transactions. I noticed the withdrawls and immediately contacted the customer service number that had originally called me. They said it was another 'glitch' and that they would have my money refunded within 7-10 days. This was on june 22nd. I have since contacted the same customer service number 2 more times. Now they tell me it will take 1-2 billing cycles for my money to be refunded, and have apoligized but offered nothing to rectify the situation in any way. Today was my most recent phone call, and the woman was hardly sympthatetic and simply said that they were working on it and everyone was waiting on refunds or rebates. I find it quite disturbing that a corporation that prides themselves in 'customer service' can do nothing to actually service the customer except apologize for yet another mistake.
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4 comments
Anonymous
#397309

@misleading

it is an insurance plan, and no I did not go back and check to see when it stopped being deducted, because when they called to explain their 'computer glitch' not charching my card, they said if I chose to continue coverage they would not be back charging me for months that they didn't deduct for.

Anonymous
#397299

the same has happened to me, i upgraded phones and they said they would cancel the insurance on the old phones then re ran my credit card to put the insurance on the new phones, also when i first purchased the insurance on the old phones i was told that with they're plan unlike sprints plan that if my phone broke they would replace it with a brand new phone out of the box not a refurbished phone like sprint does whitch when my screen got busted this was not the case, they sent my phone out gave me a peice of *** loaner phone and when my evo came back 5 days later it was a refurbished phone, now i've been paying over $20 a month on 2 phones for insurance thats not worth a *** because the sales rep was a lying SOB

Anonymous
#327685

It's not an insurance plan! There's no deductible.

Also, did you check to see when it stopped deducting? Maybe it charged you so much at once because it didn't charge for for a few months.

Anonymous
#314933

You are dumb enough to fall for the rip off insurance plan, you gave them full access to your account, you let them make false charges against your account, you don't call your bank and have them do a chargeback, and now you're playing innocent, helpless victim?

Sigh...(eye roll)

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Review
#249659 Review #249659 is a subjective opinion of poster.
Loss
$30

Best Buy Geek Squad Is A Rip Off

Never waste you money on Geek Squad support. A two year old laptop could "not be restored or repaired, I should buy a new one." The salesman lied about features, the geeks "prepped" my new lap top, did very little of what they promised. Tried for bascic support on-line & they "dropped" my questions serveral times, averages 10 minutes for a one word reply, no help at all & then wanted to change me for it. Refund? No way. A prorated refund if customer service approved it. When I asked they insulted then ignored me. They will never get another dime of my money for anything. Can't wait to see them go under.
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6 comments
Anonymous
#240114

Two points:

1. Best Buy is NOT cheap and they sell mostly out dated equipment. ie GPS, computers. The computers they do sell are low standard, regardless of the price and their so called GEEK SQUAD is exactly that, a bunch of geeks who no little about computers, let alone how to fix or set them up.

2. Best Buys "Policy" is a simple one - "we have your money and thats ALL we care about - now go away." Oh and you might want to have a VERY close think about buying one of their extended warranties too. At the very least, read the fine print very carefully. You'll find if they (Best Buy) stops selling the item, or the manufacturer stops producing it - the so called extended warranty becomes invalid. Ironically, most of the "***" they sell an extended warranty for mysteriously stops being sold by them within 6 to 12 months - wonder why?

My points are as a result of "numerous" bad experiences with Best Buy, not just one.

If you want value, service at a reasonable price along with integrity - DON'T use BEST BUY.

Wombat

Anonymous
#234583

An FYI to this poster -

Written by Anonymous, on 04-01-2011 03:43

It's worth pointing out that with the rate technology is advancing, 2 is about 40 in computer years.

I still have a home built tower running Win 98, just that's a million years old by your standards. But, it runs strong, swift & smooth.

Anonymous
#232706

I know that sometimes Geek Squad can be a pain in the butt for most people because I have seen the poor customer service some Geek Squad Agents provide. I clarify some not all.

Also I do acknowledge that the pricing for their services are very high but then again this is technology, and I have been in many places and U.S.A.

tech support cost a lot of money and more if you get it from retailers. I have seen 7 out of 10 customers happy with Geek Squad but I have seen stories and people not happy for poor service.

Anonymous
#232649

Just an FYI, the MANUFACTURERS load all that ***, not Best Buy

Anonymous
#231580

It's worth pointing out that with the rate technology is advancing, 2 is about 40 in computer years.

Anonymous
#230724

my parents have had the same problems twice now..

they got the restore discs. then they forgot to give them to my parents ( the 2nd time this has happened ) so they had to bring the PC all the way back to the store ( good customer service would have came out). never got a call for 2 days after they said it would be done in 24 hours.. then when my mom sent in a bad review and talked to the rep he said what do you want me to do about it...

not very professional.. they load all the BS stuff on the pc and then charge you to SET UP the pc and pay more to remove it all...

they pray on old people and people that dont have a clue about pc...

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Review
#213993 Review #213993 is a subjective opinion of poster.
Loss
$200

Lied to me | Best Buy review from Livingston, New Jersey

I bought a iphone.At Best Buy. I was sold insurance for it. I accidentally drop it. I was told I would get a new iphone when I bought the insurance. But when you read the stuff I get a used one an have to wait on it. Now the used one has black spots on the screen and the battery doesn't last 3 or 4 hours ( depends on how much you use it ) So I went to the store to do something about it. I was ask to leave before I even opened my mouth. I was told I make them nervous, because I'm a Biker. Well The Chopper I ride is a $ 38,000.oo dollars Chopper. I'm real sure it isn't against the Law to be a Biker. I'm always clean. I never wear anything that has the Name of the Bike group I belong to. I won't even wear anything that say's Harley Davidson on it. The store manager told me when the first phone was broke. They don't want my kind in their store. HOW WOULD THEY KNOW MY KIND . THEY DON'T KNOW ME. I'M A RETIRED UNITED STATES MARINE. I need an apology, the iphone fixed, and if I was to decide to ever shop, in that store again, not to be followed, an treated like a criminal.
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4 comments
Anonymous
#227671

This is common sense. Why would they replace your phone with a new one if you dropped it?

Couldn't you just purposely drop the phone every couple of months and get a new one? Durrr

And yes I read a lot of complaints and I know your kind.

You're the retired veteran of 10 wars with PSTD, epiliptic, cancer patient, single mother with 6 kids and a retail store stole your money. It's a real tearjerker.

Anonymous
#1333702
@Simon

Simon and you are a useless uneducated ***.

Anonymous
#226574

That's sad that happened. They shouldn't have asked you to leave if you wasn't doing anything wrong just because you look different.

Phone repairs there do take forever, so does the ones at other cell stores.

I had my phone go through a repair at Best Buy and my husbands at a T-Mobile store.

About the same amount of time. I didn't have to pay a rental fee at best buy for a loaner phone.

This G
#224284

If you want to raise a stink about it, I'd say go to your local news. I'm sure they'd love to hear a story about a major retailer in their local area that is so prejudiced and is profiling their customers.

Another note: the insurance for the phone does state that you would have to wait for a phone.

It's all promises up front but nothing but disappointment on the follow through.

Also, if you wanted your phone fixed instead of replaced, you'd have to shell out $150 for a "rental phone" for the 4-6 weeks your phone is out "getting fixed". I knew about these parameters before I paid for the insurance and got it anyway because I'm a clumsy person and don't want to be completely SOL if I drop my phone.

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#211461 Review #211461 is a subjective opinion of poster.
Service
Best Buy Manager

BEST BUY just lost another customer

On 12/1/09 we purchased a Panasonic 50" Plasma TV (also purchased a costly 4 year warranty plan); six months later TV crashed; Best Buy did not have "Geek Squad" service in our area (23 miles away) and a 2nd party picked up the TV for repair. To date (September 2, 2010) I still do not have my TV back. Over that last few months and after SEVERAL CALLS to various departments of Best Buy I spoke with Charlie and Supervisor Stacy in Customer Relations Dept (53 minutes total wait time) who were although very nice people were of no help at all other than to tell me that they are still trying to work with Panasonic for repair or replacement. Note: Stacy also informed me my Best Buy warranty had to be used in order to replace my TV that I would have to purchase a SEPARATE warranty plan (another $500??)- yeah right!! They just lost me as a customer!!! It should be noted that I've spent many many hours of my own time contacting each party involved instead of receiving the customer service that Best Buy claims to provide.
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1 comment
Anonymous
#189968

Do you really think buying the T.V. from ANYWHERE else would have really changed anything?

All retail are the same. Doesn't matter where you buy it from.

Review
#196847 Review #196847 is a subjective opinion of poster.

Best buy: why dont they stand behind what they sell

I purchased laundry (lg)products from them and after a long and agrevating ordeal with their (geek squad) and all affiliated personel,they never repaired the products,they called their supervisors,and with the product malfunctioning infront of them,and their supervisors,and all upper management not standing by their motto,THE CUSTOMER IS ALWAYS CORRECT,AND THE MOST IMPORTANT ASPECT THEY HAVE: So what is a consumer suppose to do,they totally disapointed my spouse,possible new customers,and other possible business aspects by not properly repairing their products,warranties,and what appropiate store managers have told the consumer. So as i understand their policies,procedures,repair procedures,and aspects of consumers that may want to try repeat business in these troubloed economic times. My interpertation of their warranties is as follows,after the product is delivered set up and they leave. My interpertation is as follows as the delivery personel leave and say good luck: their warranty should be stated as follows,your warranty willibe in effect for 30 days,30milrs,30 feet,or 30 seconds what ever comes first; Will i spend my hard earned money in a best buy ever again and have people close to me disapointed by this retailer again,no,never again
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1 comment
Anonymous
#136991

I am not surprissed 10 yrs ago i purchased a product that was packaged wrong, had packing seals broken and was told it was not their responsibility take it up with the manufacturer.. my error was walking out the door before realizing somthing was wrong an turning around to have it corrected..

cost me $90, consequently i have never returned and told my story many times.. The product was handled by them only, up to the check out..

perhaps i should have contacted an attorney at that time but i had more pressing issues at the time an not enough $$.. I would hope that it was the people who worked there at the time an not Best Buy but wonder after all i have read here an else ware an still will refuse to shop or advise anyone else to..

Review
#179751 Review #179751 is a subjective opinion of poster.
Loss
$1700

Loud music | Best Buy review from Livingston, New Jersey

i just want to say that i was their once (Belair, Md.) and never again. We went to get some info on laptops. they were by the surround sound, tvs and etc. the sound was up so loud we had to keep repeating questions and ask for the salesman to repeat answer. when we finally asked the salesman to turn it down, he did. but it was soon turned up again making it impossible to make a sale. we left and bought a laptop at best buy. i since have heard the same complaint from others who want to the opening.
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Review
#186376 Review #186376 is a subjective opinion of poster.

Video cameras | Best Buy review from Livingston, New Jersey

Greetings, I bought two video cameras from Best Buy and the service was poor. I was told it would work with my mac computer it did not. I order to return it I had a pay a restock fee. I lost money buying the dvd and memory card already. Do not go to the Destin Best Buy. At a previous time I bought a micowave that caught fire. I was not able to return it either because it was past 30 days. I had only used it a handful of times before that incident. I wish I had read more reviews about a store first. I will be very very careful in the future buying from anyone. Thank you
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4 comments
Anonymous
#225494

I,WUANT TO BUY A VIDEO CAMARA ON BEST BUY ON FLORIDA CCYTI

Anonymous
#21709

The return policy is always going to be stated in the receipt, and i know for sure that there are some video camera that wouldnt work with mac. On top of that its your fault if its over 30 days, call the manufacture not Best Buy :x

Anonymous
#20248

i buy in all stores....but how is it that a faulty microwave made from XXXXXXXX is their fault?

only if they made microwaves.........

also, how does a camera or camcorder not work with a mac? mac works with everything....

L2 leopard?

Anonymous
#14936

Wow yea those micowaves are dangerous you should buy a microwave I heard those are safe lol :grin

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Review
#120040 Review #120040 is a subjective opinion of poster.
Loss
$200

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