Best Buy Reviews in Jersey City, New Jersey
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Best Buy - Employee Review from Jersey City, New Jersey
Josh at best buy in Jersey City is condescending and doesn't understand how to talk to customers. I had asked him a simple question about if I could exchange the solo beats I had bought on Black Friday for another color. He responded with a long explanation without answering my question directly. Then, made me feel *** by saying you aren't understanding what I am telling you because youre interrupting me. Honestly I was looking for a yes or no answer not a long conversation about why. Never make the customer walk out of the store greling bad about asking simple questions. Not everything about retail is common knowledge. Avoid Josh in the yellow rain jacket he's condescending and cannot answer questions directly. I will never go to that best buy again.
Reason of review
Poor customer service
Managers unfit to run the store | Best Buy review from Jersey City, New Jersey
East Brunswick, NJStore sold me broken item,asked me to come in and place order for replacement, when visited store, manager was pissed to come out of the office so she didn't perform the exchange, asked me to leave the store because insisted. when called store manager,he refused to come to the phone. told him I know CEO Brian Dunn, he hang up the phone. went to different store and exchanged product. Since, i have retuned any Best Buy item I could and will never shop BestBuy again. Oh, my calls to Brian Dunn went unanswered. ASK their own employees, they tell you not to shop there.
Best Buy Manager
Worst Buy, even worse service | Best Buy review from Jersey City, New Jersey
I purchased a Best Buy computer and a year and half later I needed to bring it in to their "Geek Squad" because it wasn't powering up. After waiting two weeks I was told it was the mother board and it wouldn't be cost effective to fix. While I was waiting for them to run my credit card two other people had come up and were told the exact same thing as I was, "it's your mother board, not cost effective to replace". They charged me $70 and sent me on my way. I just had a gut feeling that I was being taken. I brought the computer to a small computer shop in my home town. Come to find out it was actually the power module that required replacement. Total charge parts and labor $65. Needless to say I was pissed. I called the Best Buy store immediately and in so many words was told tough ***. I wrote letters to their customer service department, no reply. I even managed to do some research and got the CEOs contact info and sent a letter, no reply. Needless to say I haven't stepped foot into Best Buy since, that was over five years ago. In this time of mass consumer volume business, stores like Best Buy don't give a *** about customer service. I don't despise much in this world, unfortunately I do despise Best Buy. I wish they would have gone under instead of Circuit City. Nearly forgot, last year someone purchased an air conditioner as a gift for me. I took it out of the box put it in the window, all it did was blow ambient air, the compressor would not turn on. Asked them where they purchased it so I could return it, you guessed it Best Buy.
Best Buy Gift Card
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