State: New Jersey City: Clementon Product: Best Buy Website Clear all filters (1 of 38 reviews match)
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Best Buy in Clementon, New Jersey - Dr. Dre Headphones Black Friday "bait and switch"

2.3
Details
Bought Dr. Dre headphones online at Bestbuy.com on Black Friday. Really wanted a red set but after placing it in my cart the website would not allow me to go back to my cart to finish the purchase. Attempted this for over 3 hours! I finally was able to order a green set and the order went through. The cart kept showing my red set but would not complete the transaction. The next day and for 3 more days I received emails from Bestbuy stating "Did you forget something?" showing my red set in the cart but not available online. Repeated emails to bestbuy support brought only form/canned replies. I went to the store the following week to exchange the green for red as they had the headsets on their shelf. I was told I could not exchange MY purchase (still in the box and unopened) because it was an "older model" no longer available. I could return it and pay $90 more for this model. BAIT and SWITCH!! Black Friday deals are a scam!!
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2 comments
Tom
#935695

Learn your law. It's not "bait and switch".

It's old model vs new model. SMH

Anonymous
#932337

You cannot purchase certain black Friday deals online they are in store only like your headphones were. Cyber Monday is when you should have placed your online order or gone into the store like millions of other people did that weekend if you wanted that deal.

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Review
#568467 Review #568467 is a subjective opinion of poster.
Product
Best Buy Website
Cons
  • Your bait and switch tactics
  • Poor customer service
  • Glitchy website
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

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