Best Buy Website Reviews in Clementon, New Jersey
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Best Buy in Clementon, New Jersey - Dr. Dre Headphones Black Friday "bait and switch"
Bought Dr. Dre headphones online at Bestbuy.com on Black Friday. Really wanted a red set but after placing it in my cart the website would not allow me to go back to my cart to finish the purchase. Attempted this for over 3 hours! I finally was able to order a green set and the order went through. The cart kept showing my red set but would not complete the transaction. The next day and for 3 more days I received emails from Bestbuy stating "Did you forget something?" showing my red set in the cart but not available online. Repeated emails to bestbuy support brought only form/canned replies. I went to the store the following week to exchange the green for red as they had the headsets on their shelf. I was told I could not exchange MY purchase (still in the box and unopened) because it was an "older model" no longer available. I could return it and pay $90 more for this model. BAIT and SWITCH!! Black Friday deals are a scam!!
Best Buy Website
- Your bait and switch tactics
- Poor customer service
- Glitchy website
Reason of review
Poor customer service
Deliver product or service ordered
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