State: New Jersey Product: Best Buy Website Clear all filters (3 of 38 reviews match)
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Recent TV Buying at Best Buy Monmouth Junction NJ

4.6
Details
I returned the Samsung TV I bought because it didn't work and was obviously defective. I was completely stunned by the experience I had with the returns dept. Three people grabbed the box and began emptying it without even a word to me. They did not ask me what was the matter with the TV or why I was returning it, just where were the screws that were supposed to be in the box and the manual! They turned their backs to me and talked among themselves without even acknowledging I was standing there. Finally I said "excuse me" I would appreciate if someone would talk to me about the TV !! When it was decided and understood that I only wanted a replacement, they sent me over to get the associate in the TV dept to get one. When I returned to returns dept. The girl held her hand out for the receipt and didn't look at me or talk to me during this entire process!!! I didn't know they hired mutes in the returns dept.! I will never buy again at BEST BUY, the staff except for the original associate, Cameron (he was wonderful), are RUDE and have no people skills. During this holiday season other stores are bending over backwards to be nice and friendly to the consumer, this place was empty and now I know why! I went to their website but they don't even have a contact email to write to them. Guess they really aren't interested in what the customer has to say.
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Review
#752431 Review #752431 is a subjective opinion of poster.
Product
Best Buy Website
Pros
  • Associate cameron
  • Door personnel
Cons
  • Unattentive employees
  • Rude employees
  • Untrained returns personnel
Reason of review
Poor customer service
Preferred solution
Train your returns dept people to smile and greet the customer and interact with them before they tear the product out of their hands and start emptying the box! How about HI may I help you, please explain why you are returning this product.

Best Buy in Clementon, New Jersey - Dr. Dre Headphones Black Friday "bait and switch"

2.3
Details
Bought Dr. Dre headphones online at Bestbuy.com on Black Friday. Really wanted a red set but after placing it in my cart the website would not allow me to go back to my cart to finish the purchase. Attempted this for over 3 hours! I finally was able to order a green set and the order went through. The cart kept showing my red set but would not complete the transaction. The next day and for 3 more days I received emails from Bestbuy stating "Did you forget something?" showing my red set in the cart but not available online. Repeated emails to bestbuy support brought only form/canned replies. I went to the store the following week to exchange the green for red as they had the headsets on their shelf. I was told I could not exchange MY purchase (still in the box and unopened) because it was an "older model" no longer available. I could return it and pay $90 more for this model. BAIT and SWITCH!! Black Friday deals are a scam!!
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2 comments
Tom
#935695

Learn your law. It's not "bait and switch".

It's old model vs new model. SMH

Anonymous
#932337

You cannot purchase certain black Friday deals online they are in store only like your headphones were. Cyber Monday is when you should have placed your online order or gone into the store like millions of other people did that weekend if you wanted that deal.

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Review
#568467 Review #568467 is a subjective opinion of poster.
Product
Best Buy Website
Cons
  • Your bait and switch tactics
  • Poor customer service
  • Glitchy website
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
I recently purchased a Yamaha receiver at BestBuy for $699. One week later 6th Ave. Electronics advertised the exact same item for $498. I went to 6th Ave. and the item was in stock and being sold for $498. Here is a copy paste from the BestBuy website re: Price...
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11 comments
Anonymous
#768721

Just ordered on line from best buy. An hour later I found the exact item 20% cheaper at by Greg.

Not sure how hard to get my 20 % will be. Best buy does state. " at time of purchase" but I can tell you that it will be the last time at best buy if I get jerked around. Why would I buy from best buy in the first place if others are cheaper.?

No reason. Just *** on my part

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Review
#117540 Review #117540 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$200

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