Best Buy Deal Reviews in New Jersey, USA
My 14 year old son bought a used Sky RiM vidio game for his play station 3 from Best Buy with his own money. When he tried to play it, the game froze. The next day my wife drove him back out to Best Buy. My son wanted to purchase a new Sky Rim video game so he would...
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Bait and Switch Scam canon t3i camera | Best Buy in Barnegat Township, New Jersey
Purchased a canon t3i package deal on their online web site yesterday,ad advertised was for canon t3i camera,8 gig memory card,55/200 lens,and a carry bag,and paid for it on line with my bestbuy credit card. Went to pick it up with my paid reciete and they tried to give me a cheaper t3 canon.I said thats not what your ad advertises and thats not what I paid for.They told me to leave without my camera,customer service hung up 3 times because nobody knew what to tell me.I have the ad and my reciete and plan to persue this with consumer affairs and the BBB
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Delay after Delay on warranty | Best Buy in Mount Laurel, New Jersey
I purchased a television a year ago and opted for the extended warranty. Four weeks ago my television back light stopped working so I called the warranty company. They sent a local company to pick up my television for repairs. Mind you this television was not that expensive and figured on it being replaced. I was given the timeline of 7 to 10 business days for them to decide if they were going to replace it or repair it. I went 3 weeks without a television. On the 10th day I received a call at 4 p.m. stating my television was not repairable and was given a confirmation number. Now during this time while I waited for my television to be repaired or replaced, I went to Best Buy. During my visit I found a great deal on a television package but could not purchase it at the time because the status of my television was in limbo. I certainly missed, what I think was a great deal. When I received the news about the status I went to Best Buy and the deal was no longer. I was very upset because of the delay in which it took to give me the status of my T.V. missing the opportunity to purchase a package deal. So, I sent an email to Best Buy expressing my disappointment. I was given a confirmation that I would be called in 3 business days. No call. I had to call Best Buy and file my complaint. I waited on the phone for one hour and fifteen minutes for them to offer me $175. I made a counter offer of $250 which of course is roughly the cost of the sound system that came with the package. I was then sent over to a manager who said "No, we cannot retro offer a deal that is past" I explained because of the numerous delays caused by the warranty company I had no choice but to pass on the offer. I was told again "Sorry but that is our final offer" What was I suppose to do? I accepted grudgingly. I would like to point out the representative I spoke with was Royal or Royce or Roy. I acknowledged I did not raise my voice nor make insults or threats. Nor did I make any insults I was pleasant.
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