State: New Jersey Clear all filters (105 of 3257 reviews match)
filters
State:
City:
Show
Product:
Show

Best Buy review in Secaucus, New Jersey: 3 month wait for damaged item.

1.1
Details
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Waiting over three months had three deliveries and final item (stove) came with numerous damage. Went to the store with picture and their reimbursement for 8 store visits, time off for false deliveries and extensively damaged product was only $170. The item was 1,600 without deli ery cost.
View full review
Review
#1522970 Review #1522970 is a subjective opinion of poster.
Service
Best Buy Stove Installation

Best Buy review in Manalapan, New Jersey: Ridiculous customer service

1.0
Details
I bought a phone at Best Buy for 250$ and they didn’t have a cover for it for which they sent me to a different Best Buy store . The other best boy store sold me a cover that didn’t fit . Unfortunately I didn’t have the phone and I had to come home to try if it fits I was late to return by a few days and the Best Buy wasn’t ready to take the cover back . They send me to a store 20 miles from home for the cover , sell me the wrong cover and now they don’t want to take the cover back which costs 25$ when I have bought ta phone for 250$. No wonder people love amazon
View full review
Review
#1667051 Review #1667051 is a subjective opinion of poster.
Cons
  • Rude customer service staff
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund
Tags
  • Bad return policy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Best Buy review: Don't buy

1.9
Details
I ordered an iPad from best buy which was delivered by ups, however I have not received it. The bldg denies receiving it. Best buy does not register a claim not does ups Best buy says it's showing delivered so ups needs to raise the claim and ups says they are restricted by ups .... What a mess
View full review
Review
#1731556 Review #1731556 is a subjective opinion of poster.
Pros
  • Selection and pricing
Cons
  • Package is missing
  • Get managers with better education to know how to treat a lady
  • Shipping to home unable to track
Reason of review
Problem with delivery
Loss
$350
Preferred solution
Full refund
Tags
  • bestbuy delivery
1.4
Details

Update by user Jan 22

I contacted my credit card company - they issued a temporary credit due to the fact that Best Buy is contesting it I have never had a company contest a charge back before. They must really be hurting for money Unsure as to what will take place, it is such a small...

View full review
Review
#1431668 Review #1431668 is a subjective opinion of poster.
Service
Phone Plan
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Tags
  • Abuse By Best Buy

Best Buy review in Mount Laurel, New Jersey: Customer service is a joke

Customer service at the store told me to contact their company customer service number, called them and they said they can't help me as the in store customer service has to help me. Had to get a three way call with the manager and the corporate customer service and they both argued with each other and neither helped me.
View full review
Review
#1436212 Review #1436212 is a subjective opinion of poster.
Service
Best Buy Customer Care
3.6
Details

Update by user Sep 05

Best buy fixed computer and gave me free of charge a new Virus protection program. Great job!

Update by user Sep 18, 2018

Ran Trend Micro full scan twice and online assistance could not resolve. Trend Micro not on again this morning.

Original review posted by user Sep 17, 2018

I had been using Kaspersky Virus protection on my computer for...
View full review
2 comments
Machele
#1562274

FYI: there is no need to pay for anti virus software. There are many free, and good ones, eg., Avast.

View more comments
Resolved
Review
#1358106 Review #1358106 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Cons
  • Customer service and damaged product
  • Trend micro not working after switched from kaspersky
Reason of review
Trend Micro / Geek Squad
Loss
$500
Preferred solution
Let the company propose a solution
1.3
Details
We bought a gas stove from Best Buy. They had to come out 3 times before they were able to unhook the old stove and install the new one. Incompetent third party delivery and install people. I had to make dozens of phone calls to get this straightened out. It takes up...
View full review
Review
#1368659 Review #1368659 is a subjective opinion of poster.
Service
Best Buy Stove Installation
Pros
  • Salesperson
Cons
  • Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.3
Details

Update by user Sep 05, 2018

Ended up getting refunded my money back after having to wait almost a week. Then to compensate me they sent me a $100 check.

Didnt cover even half of what I had to spend on take out for the 2 weeks I went without a working range from them. Refuse to buy another...

View full review
Review
#1321694 Review #1321694 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.4
Details
Bought a whole line of Samsung kitchen appliances from Mays Landing, NJ store (Refrigerator, dishwasher and stove). Warranty on brand new fridge was for a year. Decided to decline their "extended" warranty not expecting appliances to be as poor of quality as they were....
View full review
1 comment
Anonymous
#1419614

There are multiple problems with your complaint. You were offered and extended service plan which you declined.

When the product failed a full year past the warranty date you now expect the retail store to fix it. Stores are not responsible for warranties. The manufacturers are.

Why are you complaining about the store. If you fell the product is of poor quality you should be posting a complaint on Samsungs board, not Best Buy.

Review
#1166387 Review #1166387 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Reason of review
Bad quality

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Products and Services Reviews

Compare Best Buy to

Best Buy
Best Buy
8325 reviews
1.8
VS
Walmart
Walmart
8325 reviews
2.2
Compare Best Buy vs Walmart

Latest Question

Best Buy Questions

BEST BUY Reneged on a senior citizen

2.6
Details
BEST BUY Reneged... I'm a senior citizen I want JUSTICE! On Dec 8th, 2015 I called Best Buy to report my Gift Card had been stolen. During the call it was discovered that the thief was in the process of ordering 2 games of war Xbox bundles. That order was Canceled, the Gift Card Frozen and I was assured that I would receive a New Gift Card Replacement for the full amount of $850.00. As it turns out while the cancellation was taking place the thief re-ordered the merchandise stealing 781.68 on the gift card, the X-boxes were shipped to him in Brooklyn. Upon discovering this I was told by Best Buy that I would receive a refund only if I made a formal complaint with the police department and only when a detective called Best Buy to inquire the details etc. Detective Joe Randino of Keyport NJ Police Dept investigated the theft during the early month of March 2016. I spoke to Detective Randino he will turning over his discoveries to the Brooklyn Police Dept with this information I called back Best Buy who informed me that yes even though the merchandise was Canceled, the Card Frozen and the theft reported THEY (Best Buy) will NOT be refunding the 781.68 since the merchandise was Sent and Delivered even though the Order had been Canceled. ...it is their policy that a Gift Card is considered by them as cash, it was used and can not be refunded. HELP! I have all the details case #'s etc. and Detective Randino is aware of Best Buy reneging on their promise- What can we do? Please help us? Thank you Peace
View full review
1 comment
Anonymous
#1221348

I had the EXACT thing happen to me with a $400 gift card. Unbelievable how they treat their customers so poorly.

Review
#820246 Review #820246 is a subjective opinion of poster.
Product
Best Buy Gift Card
Pros
  • I stopped shopping at best buy
Cons
  • Lack of respect
Reason of review
Poor customer service
Loss
$782
Preferred solution
Full refund
Tags
  • gift card fraud