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Best Buy review in Manalapan, New Jersey: Ridiculous customer service

1.0
Details
I bought a phone at Best Buy for 250$ and they didn’t have a cover for it for which they sent me to a different Best Buy store . The other best boy store sold me a cover that didn’t fit . Unfortunately I didn’t have the phone and I had to come home to try if it fits I was late to return by a few days and the Best Buy wasn’t ready to take the cover back . They send me to a store 20 miles from home for the cover , sell me the wrong cover and now they don’t want to take the cover back which costs 25$ when I have bought ta phone for 250$. No wonder people love amazon
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Review
#1667051 Review #1667051 is a subjective opinion of poster.
Cons
  • Rude customer service staff
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund
Tags
  • Bad return policy

Best Buy review in Secaucus, New Jersey: 3 month wait for damaged item.

1.1
Details
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Best Buy review - 3 month wait for damaged item.
Waiting over three months had three deliveries and final item (stove) came with numerous damage. Went to the store with picture and their reimbursement for 8 store visits, time off for false deliveries and extensively damaged product was only $170. The item was 1,600 without deli ery cost.
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Review
#1522970 Review #1522970 is a subjective opinion of poster.
Service
Best Buy Stove Installation

Best Buy review in Mount Laurel, New Jersey: Customer service is a joke

Customer service at the store told me to contact their company customer service number, called them and they said they can't help me as the in store customer service has to help me. Had to get a three way call with the manager and the corporate customer service and they both argued with each other and neither helped me.
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Review
#1436212 Review #1436212 is a subjective opinion of poster.
Service
Best Buy Customer Care
1.4
Details

Update by user Jan 22

I contacted my credit card company - they issued a temporary credit due to the fact that Best Buy is contesting it I have never had a company contest a charge back before. They must really be hurting for money Unsure as to what will take place, it is such a small...

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Review
#1431668 Review #1431668 is a subjective opinion of poster.
Service
Phone Plan
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Tags
  • Abuse By Best Buy
1.3
Details
We bought a gas stove from Best Buy. They had to come out 3 times before they were able to unhook the old stove and install the new one. Incompetent third party delivery and install people. I had to make dozens of phone calls to get this straightened out. It takes up...
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Review
#1368659 Review #1368659 is a subjective opinion of poster.
Service
Best Buy Stove Installation
Pros
  • Salesperson
Cons
  • Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.6
Details

Update by user Sep 05

Best buy fixed computer and gave me free of charge a new Virus protection program. Great job!

Update by user Sep 18, 2018

Ran Trend Micro full scan twice and online assistance could not resolve. Trend Micro not on again this morning.

Original review posted by user Sep 17, 2018

I had been using Kaspersky Virus protection on my computer for...
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2 comments
Machele
#1562274

FYI: there is no need to pay for anti virus software. There are many free, and good ones, eg., Avast.

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Resolved
Review
#1358106 Review #1358106 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Cons
  • Customer service and damaged product
  • Trend micro not working after switched from kaspersky
Reason of review
Trend Micro / Geek Squad
Loss
$500
Preferred solution
Let the company propose a solution
1.3
Details

Update by user Sep 05, 2018

Ended up getting refunded my money back after having to wait almost a week. Then to compensate me they sent me a $100 check.

Didnt cover even half of what I had to spend on take out for the 2 weeks I went without a working range from them. Refuse to buy another...

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Review
#1321694 Review #1321694 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.4
Details
Bought a whole line of Samsung kitchen appliances from Mays Landing, NJ store (Refrigerator, dishwasher and stove). Warranty on brand new fridge was for a year. Decided to decline their "extended" warranty not expecting appliances to be as poor of quality as they were....
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1 comment
Anonymous
#1419614

There are multiple problems with your complaint. You were offered and extended service plan which you declined.

When the product failed a full year past the warranty date you now expect the retail store to fix it. Stores are not responsible for warranties. The manufacturers are.

Why are you complaining about the store. If you fell the product is of poor quality you should be posting a complaint on Samsungs board, not Best Buy.

Review
#1166387 Review #1166387 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Reason of review
Bad quality

Best Buy Manager Review from Nutley, New Jersey

Well i when to retune a Digand 7'inc table at forham RD in the bronx today , b because of malfunction but before I got there I called the representatives and told her that I was coming back to exchange my merchandise , and she there would be no problem she offered me a 10% discount on my merchandise but when I got up there nobody knew anything about my discount and treated me so bad very poor servers 15 minutes for them to find another digital + 7 + 20 , the young girl by the name Kleshsa , and the manager name is Kelvin that was most badest customer service treated me so bad I feel really bad , hate them ,need to be fire , no respect at all I would never go back there and I will also tell my friends and family and co-workers never to go there
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Review
#873703 Review #873703 is a subjective opinion of poster.
Service
Manager
Cons
  • Hate it
  • Poor serves
Reason of review
Poor customer service

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Best Buy Customer Care Review from Deptford Township, New Jersey

I was told I was doing a soft credit check and was approved for a card and the Best Buy card department would not tell me my credit limit without accepting the card. The limit was insufficient to purchase what I needed. So I had to close the account to avoid paying the annual fee for the card. This negativitly affects my credit score which is already fouled up due to my exwife and her racking up charges in my name. Now I had to cancel the card to not have to pay the annual fee when I was told I was getting a soft credit check and this was misleading causing a negative impact on my credit score. Best Buy has now lost a customer but I do not think they really care or give a stink about any one single person or their credit score and misleading me was ever so done in poor customer service.
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Review
#842788 Review #842788 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery