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Black Tie phone protection plan | Best Buy review from Rockaway Township, New Jersey

We had been paying for the best buy black tie phone protection plan for months and when we finally needed it, we were not given a new phone as promised and had to fight with best buy to get a new phone. We were never told that if we did not cancel the protection plan on the broken phone, we would continue to be billed. Months went by and best buy was deducting for the service on the new phone from our checking account and then approximately 6 months later, they billed a credit card of mine for $16.00 4 times in one day. I called them and told them we were paying for the protection plan from our checking account and they should not be taking from my checking account and credit card for a protection plan on one phone. They promised me a refund of $96.00 and when it was never credited to my card, and I called them about it, they told me they had decided to refuse me the refund because we never cancelled the plan on the broken phone. We were led to believe that the plan on the broken phone would transfer to the new phone and all would be fine. I have cancelled the plan and will never shop at best buy again. How they can justify charging twice for a service plan, one on a new phone and one on a de-activated broken phone is really questionable.
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3 comments
Anonymous
#603265

Call the credit card company and tell them that you would like to file a complaint under the Fair Credt Billing Act and want the charges refunded to your account. Ask them for the procedure.

If the represenative is unaware of the Act ask for a supervisor. The Act is federal law. Also you may file a complaint with the New Jersey Office of Consumer Affairs at (973)504-6200.

The Dec 2012 issue of CONSUMER REPORT rated retailors. Best Buy was at the bottom.

John N
#603146

First of all, you are throwing money away on a "protection" plan. Like extended warranties, this is usually a waste of money and a scam.

Almost always a waste of money.

Second---never, ever let anyone take money automatically from your bank account or charge your credit or debit card.

Why would you allow someone to do that? As you found out, you play *** trying to get them to stop or correct their mistake.

Thirdly---dispute the charge with your credit card company.

Anonymous
#654028
@John N

lrn2read your reciepts. They state CLEARLY in very plain english that the plan will bill for 23 months unless you call 1-888-best-buy to cancel the plan.

The billing system is nothing more than a computer program..

It does not come laced with miss cleo, so it does not know when a phone is de-activated by your wireless carrier.

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Review
#381303 Review #381303 is a subjective opinion of poster.
Loss
$96

BestBuy made the error and we pay for their mistake? | Best Buy review from Newark, New Jersey

Best Buy is the WORST! My sister called in to renew her protection plan for her Macbook Pro and one of their employees placed it on an old laptop, HP Satellite, that I no longer own (because I had to exchange it in Best Buy for malfunctions!). They've refused to rectify the situation and have charged her $163. For the past five months they've been doing nothing but talking and nothing is getting done. They make errors and refuse to correct them. Their employees give you the run around, charge you every fee possible and will not do anything to assist the consumer. Forget about calling the customer service number; they're always passing blame saying, "This department did this" or "that department handles that" and, the latest, "the back office is working on it". Where is this mysterious back office!? Cause they won't transfer or supply any number to speak with them at all. They say one thing and make totally different notes in their little computers. And let's not forget the contrived pity in their voice as they patronize you, "I totally understand," some supervisor says, "I am going to handle this personally." Then, the supervisor disappears to another location or another department and all the progress you THOUGHT you made is dust in the wind. We are giving them 24 hours to fix this mess. If it isn't fixed--if we aren't satisfied--Best Buy, their devious practices, poorly trained employees and general bad business will NEVER hear the end of this. ~ Lo & Kara
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Review
#421323 Review #421323 is a subjective opinion of poster.
Loss
$2000
Tags
  • back office
I would like to start off saying I have worked for this company for 3 years; in my early college years. When I first started working at BestBuy I was in Geek-Squad, (the real geek-squad) where you actually needed certifications to work. there was no MRI, or Customizer...
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7 comments
Anonymous
#979518

They always make me have to send it off to some place. when they could have done it there!

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#286926 Review #286926 is a subjective opinion of poster.
Loss
$1000

Lack of customer service from managers | Best Buy review from Mount Laurel, New Jersey

My husband and I walked in the Mall of Georgia Buford Best Buy store. We got a store associate to help us with iPods. We wanted a yellow 32 gig and apple store was sold out so we came to them. The associate took us up to front of store where the cage is. Female associate opened the cage and they had 32 GB yellow iPod so we then checked on a blue one as well for our son. They had it. We told them we needed to go get some Bose and beat headsets as well as the new iPad 4 32 gig. She said I will have these waiting for you at checkout. We got the headsets then had to wait over 45 min to get help with the I pad because the store didn't have the proper number of associates spread throughout the store. When we got up front to get the iPods with the associate that finally helped us with iPad the female associate had been told by a female manager to sell the yellow iPod to another customer even though she knew we were still in store. The male manager apologized and said what can I do to make it right. We said sell us the yellow 64 gb iPod at same price as the 32 since you sold it out from under us and didn't have enough ppl working in iPads. He said I cannot do that. We sad so you are willing to let us walk when we are standing here fixing to spend 2000 on electronics. He then goes to look to see if they have another store with the yellow 32 that can mail it to us. We finally decided to *** with him. If he wanted to lose 2000 of sales over 100 dollars he deserves the fall out. We went to Brand smart got the headsets from them. They matched Best buys price. We got home and Walmart has the same I pods we wanted for .84 more no sales tax. Amazon has same iPods for .84 more plus we get free shipping and pay no sales tax. Target has same iPad not much more plus are giving a $60 gift card with purchase. Plus my oldest daughter works at target and can get her employee discount which actually will make it cheaper. All I can say is. Corporate is gonna be pissed once they call on Monday. Lol the corporate office person that took complaint wasn't happy an said that was poor math on their managers part. I have no clue what the deal s up with some store managers now but Best Buy you just lost a customer that spends thousands of dollars a year with your store. Plus hat makes a 6 figure income and has no problem buying the top o he line products. Remember that as your stocks continue to decrease. :)
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1 comment
Anonymous
#573451

Another common example why Best Buy is going under.

Review
#362225 Review #362225 is a subjective opinion of poster.

Best Buy Provides Terrible Customer Service

I ordered three DVDs on cyber monday that were expected to arrive at my house between December 12th and 17th. I received an email saying all three items were backordered and to call their number to either cancel my order or change it to store pickup. As these items are a christmas gift I wanted to switch it to store pickup so I called and the representative told me it did not show the items were backordered on her system so I should call back tomorrow. I called the next day (Friday) and was told someone was trying to fix my situation and would e-mail me back on Monday. No one ever emailed me so when I called again a new representative told me there was nothing she could do and I just had to wait until the items came in. I am beyond upset and I will never again shop at best buy.
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1 comment
Anonymous
#578016

The Dec 2012 issue of CONSUMER REPORT rates retailers on page 25. Best Buy is at the bottom.

Review
#364694 Review #364694 is a subjective opinion of poster.
Loss
$120
Tags
  • Christmas gift

Wireless Router | Best Buy review from Lodi, New Jersey

I purchased a wireless router on Saturday 8/11 from the Springfield store, the associate was very nice and very reasuring me that it was a simple hook up and if I had any problems to call 1888bestbuy, so on Tuesday was my first chance to hook this wireless router up. I called the 1888bestbuy number and the girl had not a clue what I was talking about when I told her that I was having a problem hooking up this wireless router she told me to call my cable company. I then call the geek squard and spoke to Chris he was not at all helpfull and very very rude to me when I told him I was just gone to return the router he rudly said well go ahead and suggested that I call my cable company. I feel that these people heard that I was frustrated and should of been more helpful and not so rude to me.
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1 comment
Chris N
#529095

Did you try contacting the tech support for the manufacturer of the router? I find they can be much more helpful.

Review
#339300 Review #339300 is a subjective opinion of poster.
Loss
$47
I am a true believer in the Santa spirit for Christmas. I think Best Buy commercials are awful this year. How dare they put these commercials on the air. They are ruining the Christmas spirit and making Santa look like an awful person. What was Best Buy thinking...
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11 comments
Anonymous
#943716

lol all of these comments are about the commercials ruining the spirit of christmas and then it turns to "parents shouldn't always buy everything their kids want. It should mean something and they should respect what they get."And that's Best Buy's fault?

It's their fault you can't teach your kids how to behave and learn the value of s.hit?

It's their fault you have to trick them with the whole Santa image to get them to be good kids? Get the f.uck out of here with that s.hit, you m0rons.

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#282095 Review #282095 is a subjective opinion of poster.

Rude customer service | Best Buy review from Barnegat Township, New Jersey

I called to see if they had the movie Across The Universe at the best buy on central avenue in Yonkers and was treated rudely on the phone. I waited on hold for about 6 minutes while rushing over to the actual store because I knew I'd have to go in anyway and find the movie myself. Finally a woman answered and I had to repeat the name of the movie about 10 times and then was hung up on because I hearig difficulties which is fine, but when I called back and politely said I was the person calling back for the movie but was hung up on, she responded "YO I didn't hang up on you!". I've never sent a complaint to any store but I just felt that whoever was on the other end of the phone was lazy, unprofessional and rude. So shop at best buy at your own risk!
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#343486 Review #343486 is a subjective opinion of poster.

Horrific Experience with Best Buy's Outlet Center & Customer Service

I have never been treated as disrespectfully as a consumer as I have through my experience with Best Buy. I am due with my second child any day and I have spent more time arguing with customer service than I have preparing my bag for the hospital. I attempted to purchase a product online that would act as a big brother gift for my first son and was sent the wrong item not once, but twice. Even my attempts to return the original botched item were made impossible by best buy. I was told I would be e-mailed a UPS return label which never happened. I then spent over 30 minutes on the phone while a team of people created a return label- because apparently you need a team of people to create a return label. I was told I could place the package in a drop box, which turned out to be incorrect. I had to drive many miles to the nearest UPS store to mail the package back to Best Buy in 100 degree heat. Again, let me point out that I am 9 months pregnant. I was also unable to receive the new item because Best Buy stipulated that someone must be here to sign for the product without mentioning that to me. Again, another trip to the UPS facility. Imagine my surprise when I received the wrong item YET AGAIN! It's even the same mistake that was made! Unbelievable! I have just spent the better part of the last 2 hours on the phone with customer service. Each time I was promised that I would be transfered to a manager who would correct my issue and each time I was either disconnected or rerouted back to the original automated message. And on top of all of this, my son will now not have the one gift that he was looking forward to. I have never in my life experienced such horrible customer service. I can assure you I will never shop at Best Buy again- whether online or in the store. How Best Buy stays in business is beyond me. I will make sure to publicize the horrendous practices at Best Buy to anyone who will listen- via Facebook, the blog that I write, or any other way I can think of. I would rather pay twice the price at the Apple Store and be treated like a normal human being. They should be ashamed of themselves.
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4 comments
Anonymous
#529109

Doesn't the sob story go I had to treak 12 miles through the blinding snow.

Anonymous
#503116

Being pregnant does not give you extra privileges. If you don't think you should be doing errands in the heat, then stay home.

You must be such a role model to your son - trashing every person you think is mean to you online.

Anonymous
#503004

Actually Apple treats me like gold when I visit. Best Buy............not so much.

You must be a pubescent teen that doesn't understand what customer service USED to be like decades ago. Good luck when your store closes, perhaps there is a McDonalds looking to hire in your area

Patrick
#500150

while I do think that you weren't treated great at Best Buy, don't count on Apple treating you any better. they're a bunch of greedy, selfish ***

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#326343 Review #326343 is a subjective opinion of poster.

Best buy would not pay for repair under warranty

my son was moving to Japan to work,so he purchased a Toshiba computer with extended warrany, from best buy while in Japan something happened to the computer he got in touch with best buy and was told to have it fixed over there and to mail the pd.bill to some place out west,he could not do it so i got all the info.and mailed it out it was for a lousey $100 that was over 5 years ago and waiting,so i tell all my friends and relatives to stay away.i hope they do.it
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1 comment
Patrick
#509267

I can't even understand half of what you said.

Review
#329815 Review #329815 is a subjective opinion of poster.