customer service store service customer geek squad phone manager order money people

Astoria, Long Island city store. Worst customer experience ever. | Best Buy review from Newark, New Jersey

I cannot wait for best but to go the way of circuit city, incredible universe, the wiz and many other electronics store. Unfortunately another will open up and hire the same incompetent people. When you order something for store pickup and go to pick it up after an email says its ready, it should be ready right? These lazy *** people that are employed here are the worst. I wish *** cancer on all of them. No wonder best buy is almost bankrupt. These people are the direct reason why this country is in the *** too. They actually think they work hard too. Sad.
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2 comments
Anonymous
#778290

You wish cancer on these people? Really?

You sound like a horrible human being and you deserve everything you have the audacity to wish upon other people.

Also, in case you didn't notice, Best Buy's stock price is higher now than it was the same time last year. That's not something that happens to a company that is "almost bankrupt".

Anonymous
#754368

Wow..great story and full of details.. Maybe you're the lazy bag of s.hit who cant wait for the email saying its ready?

Instead you probably ran to the store and wanted people to bow down to you... I hope you get hit by a car!

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#462296 Review #462296 is a subjective opinion of poster.

Compromised Personal Information | Best Buy review from Newark, New Jersey

I contacted a representative from Best Buy on 12-6-13 regarding several e-mails indicating my product being shipped. The E-Mail address is mine but the products ordered are NOT. My rewards account, e-mail and personal information has been compromised on at least 2 occasions and my rewards login and information was altered, blocking me from access. The representative pulled up the history and rectified the situation by reverting the information back to mine, canceling all the orders and offered no explanation as to how this could happen. My access was fine until today 12-7-13, when I received 2 additional orders in another individual's name but to my e-mail once again. I am forwarding this information as well as the corrective measures taken yesterday by the representative indicating my personal information being compromised to my attorney. I asked that a supervisor contact me after speaking with the representative on 12-6-13 and of course, I received NO CALL!! I am extremely upset and uncomfortable with Best Buy as well as how they handle my personal information. Along with sharing this information with my attorney, I will be alerting as many people as possible through social media and the web. This is a horrible way to treat dedicated customers as well as trusted personal information. I will expect a follow up on the part of Best Buy in an expedited manner!
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1 comment
Anonymous
#754177

Have you contacted Lisa Smith's

Current

Vice President Enterprise Customer Care at Best Buy

https://www.facebook.com/profile.php?id=1095653427&fref=ts

Review
#462226 Review #462226 is a subjective opinion of poster.

Toto, we aren't in Amazon land anymore | Best Buy review from Camden, New Jersey

They have great prices.....but you can't get the stuff. Spent an hour on Monday trying to order a camera. Typed in numerous gift cards. Hit "Order". Screen went blank. 5 times. Tried customer service chat. Who made all sorts of suggestions before giving up. Wouldn't just say the system was over loaded. Had me reorder on my phone. Which would not allow me to choose expedited shipping. Ordered. Called customer service to try and pay the shipping fee so I could have it for an event. Was told no, but call back Friday and they can probably fix it. Got a lovely woman who did some typing and told me sure, go pick it up. Then I got an email saying wait 45 minutes and then get another email. When it didn't come in a few hours I called and got another nice lady....who told me my original order was cancelled and now it would come even later...and that somehow it was my fault that I can't even have the original date. Now on hold for 24 minutes to try and get someone else to fix this....and she says that if I have had positive experiences with Best Buy in the past I should just understand. No, I don't. Why would they change my order then screw me over without even bothering to tell me? Offered to pay, go somewhere else, whatever. Still on hold. Getting no where. Go shop at Sams or Amazon...or Best Buy in store. Avoid on line like the plague.
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1 comment
Anonymous
#754178

I can get anything they sell without any hassles from AMAZON.

Review
#462113 Review #462113 is a subjective opinion of poster.
Loss
$100

Misleading, fallse information on return policy | Best Buy review from Trenton, New Jersey

the sales agent told me she had applied for Reward Zone membership which gave me 60 days to return the purchase. i told them i would not buy the product unless i could return for at least one month as i would be out of area. i was told "no Problem"......they then refused to accept a return 20 days after purchase!! In addition they were totally rude and insulting. They would not even locate the salesperson who gave me the false information. I don't believe that merchants should remain in business when they unfairly treat their customers and when they obviously do not care what customers say about them.
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Anonymous
#719207

The sales people tell you WHATEVER they have to say to GET THE SALE (bonus) are based on it!! sell sell sell is the moto!!

Review
#446774 Review #446774 is a subjective opinion of poster.
Loss
$85
Tags
  • return policy misinformation
Approximately a week ago I went to the Best Buy Mobile store in Plymouth Meeting, PA where I previously purchased two Apple iPhone 4S cell phones and two Geek Squad Protection Plans. I went to the store to inquire regarding service for one of the iPhones, for which I...
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2 comments
Anonymous
#918925

This is an email I sent to the CEO just today.

I am a loyal geek squad protection plan user for my cell phone over the last few years. I don't agree with them making changed to our service plans and not informing the consumers. This only seems to happen when I need a new device.

Tonight I had an awful experience with customer service. ( last week I went into a store and waited 45 mins in line to only be told the policy has changed now in October everyone has to call in to order a new defective phone) with your protection plan I received a new faulty phone which has now glitched to the point of not working. I don't think a customer should be held accountable for your squad sending a defaulting malfunctioning refurbished phone to its customers then being told WE have to PAY for such items.

1st off the person who gave me this plan on this particular phone never mentioned new changes to me on the policy . C'mon now who reads all the find print. You guys are ripping people off. I

Secondly back in February when I got my 1st replacement LG G2 for sprint. I asked the agent( and again in October) why my phone is saying "no sim card" and has an ugly permanent icon to follow planted at the top. Both types did your workers told me that didn't matter. Only until last week I went to sprint where they seem to have better phone education and told me that is why I have not received 4g network and now for over a year my phone has only been running on 3g.

Tonight on the phone I sat on hold for 30 minutes only to be told that some new policy was in place and I needed now pay $160 for a new phone!! why should a caller have to pay for *** merchandise that you guys failed to fix the first time. My screen had a shortage and went all black but not before turning the main screen into all "static" look. I have ruined and dropped plenty of phones in my day which I have no problem admitting to cracking a screen or dropping a phone in a toilet. Those are things I will pay for. NOT rubbish sent to my by your dept. To conclude I asked the rep to let me speak to someone else that could help me like a supervisor and she said no one else could help me. So I asked to be put into billing where I could cancel my policy. When I asked to speak to a supervisor in billing I was put on hold for another almost 30 mins then sent to a ring tone for about another 10 until I gave up and disconnected. I wonder why you guys don't have supervisors that can come to a line sooner? That seems to be a problem I am looking for a resolution to this matter as quickly as possible. The best way to reach me is via email since my cell phone is out of use currently Thank you.

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Review
#434808 Review #434808 is a subjective opinion of poster.
Loss
$500
Tags
  • Geek Squad Protection Fraud

Best Buy - COMPLETE RUN-AROUND

I bought this wonderful computer back in March of '12 from Bridgewater Best Buy to replace one that crashed. I purchased the geek squad protection as well as a warrantee plan for it (not cheap!). My cat recently decided to tapdance on my laptop with wet feet and basically ruined my keyboard. Yesterday, as I was trying to get into my computer to log in student grades (by the way, I'm a professor and a VERY LARGE part of my employment relies HEAVILY on computer use)I noticed that my keyboard wasn't responding. I took it up to the Bridgewater Best Buy thinking that the geek squad protection I just paid for would be good enough to fix it. By the way. last month, I had the bad luck of getting what they call the FBI Virus on my laptop, and paid $200 for them to fix it. Anyway, when I took my laptop up to Best Buy, I was told that the $200 I paid covers only TECH Support (OMFG!!), and it covers only ONE *** YEAR. So, if I unwittingly fry my hard drive or develop another virus, they could help, but if my keyboard gets wet, there's nothing they can do. The tech guy hooked up an external keyboard and everything worked fine. I was instructed to let my computer sit for 24-48 hours without it's battery, and hope for the best. I followed instructions, and lo and behold - it didn't work. I called geek squad's main number to find out exactly what plan I purchased because I was under the very DISTINCT impression that EVERYTHING was covered. I got intouch with a representative named Sandy. I gave her the entire situation, and she got a manager to look into my previous conversation with geek squad. I was then told that because I was previously told that EVERYTHING was covered, that they would get this fixed. All I have to do is print out my receipt that was emailed to me (she said that she would re-email it to me, but I never received it) and bring that with my laptop up to Best Buy and they would be able to fix it. Really?? Nothing is EVER that easy. I took it back up to Best Buy earlier today and Nick (the guy behind the help counter) said that the $200 only covers the Tech Support, but nothing else. I could go online and purchase a replacement keyboard for my laptop, and once that comes in, bring my laptop up there along with my new keyboard, and they would fix it under the Tech support warrantee. And I'm supposed to say that Nick said to fix it. He said to mention his name, and it would be fine. Ok, MF. I go home and look online. They don't show anything that I need. I call their main number to see if I'm missing something and was told that they DON'T EVEN SELL them. WTF again!! I called the store's number and speak with Nick about it, and he said that he never said to go online to Best Buy's site (he certainly did!), but to go to another supplier. I'll be doing that here in the next few minutes. Getting sick and tired of having my job threatened because of some store that DOESN'T CARE ABOUT ACCURATE CUSTOMER SUPPORT. Updates will soon follow.
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2 comments
Anonymous
#676281

Your cat probably pissed on the keyboard and that's why they wouldn't replace it! Nasty!

Anonymous
#672597

Let me see. It is your fault that your keyboard was damaged by your own cat and you think best buy should fix it?

What is your responsibility for taking care of your stuff? You say you are a college professor.

It is hard to believe that any college whould hire you to teach and educate our children. It is your fault so deal with it.

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Review
#424828 Review #424828 is a subjective opinion of poster.
Loss
$1000

BestBuy made the error and we pay for their mistake? | Best Buy review from Newark, New Jersey

Best Buy is the WORST! My sister called in to renew her protection plan for her Macbook Pro and one of their employees placed it on an old laptop, HP Satellite, that I no longer own (because I had to exchange it in Best Buy for malfunctions!). They've refused to rectify the situation and have charged her $163. For the past five months they've been doing nothing but talking and nothing is getting done. They make errors and refuse to correct them. Their employees give you the run around, charge you every fee possible and will not do anything to assist the consumer. Forget about calling the customer service number; they're always passing blame saying, "This department did this" or "that department handles that" and, the latest, "the back office is working on it". Where is this mysterious back office!? Cause they won't transfer or supply any number to speak with them at all. They say one thing and make totally different notes in their little computers. And let's not forget the contrived pity in their voice as they patronize you, "I totally understand," some supervisor says, "I am going to handle this personally." Then, the supervisor disappears to another location or another department and all the progress you THOUGHT you made is dust in the wind. We are giving them 24 hours to fix this mess. If it isn't fixed--if we aren't satisfied--Best Buy, their devious practices, poorly trained employees and general bad business will NEVER hear the end of this. ~ Lo & Kara
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Review
#421323 Review #421323 is a subjective opinion of poster.
Loss
$2000
Tags
  • back office

Misreprestented Insurance on Cell Phone | Best Buy review from Madison, New Jersey

I purchased an iPhone 4S about 1.5 years ago. I was sold the protection plan and was told it was EXACTLY the same thing as Apple Care but better. When I tried to use the protection plan I was told I had to wait for three days for a phone to come in (AppleCare gives a phone same day). When I went to pick up my phone the battery wouldn't charge after 20 minutes and they tried to get me to sign a form accepting the phone before confirming the phone worked. I was told I have to wait another three days for a phone to come in and they cannot ship to my home. This took 1.5 hours out of my day and left without a phone. I will NEVER buy a phone from Best Buy again. They misrepresented there insurance plan and tried to unload a broken phone.
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#405466 Review #405466 is a subjective opinion of poster.
We walked into the Rockaway Best Buy store on December 28, 2012 to purchase a projector and after selecting this Optoma model we had to wait for about 30 minutes for the item to be brought to the register, as this was the last unit they had as we were told. Since this...
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1 comment
Elesa
#657274

I wish you all the luck. I will have to check out the sites. I guess our lesson here is to NOT let the item leave your side until the transaction has been completed.. AND to list the serial number of the,item in your,possession.

Thank you for this post. My monetary loss is a bit more. They didn't play a switch on me, they were just proving themselves to be sneaky and in NOT caring for their customers. My unit defected in the 20th day, I found out they recently switched their return policy from 30 to 15 days. No one let me know like perhaps a "hey we just changed our policy" or SOMETHING, and then their "Geek Squad" and warranty were WORTHLESS as well. We need to warn people.

Thanks again.

Review
#400071 Review #400071 is a subjective opinion of poster.
Loss
$1069
In mid-December 2012 I purchased an iPod speaker dock for $99 as a Christmas gift. I wrapped it as soon as I brought it home and when it was unwrapped on Christmas Day, there was no speaker dock in the box. There was only the AC adapter and the manual. I went back to...
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1 comment
Anonymous
#626058

It's not up to Best Buy to decline a chargeback, your bank makes that decision.

Review
#394313 Review #394313 is a subjective opinion of poster.
Loss
$106