Best Buy sold twice repaired computer to me as new

I am extremely upset. I purchased an open box gateway computer tower model GM5472, serial number GCX76 910 14306, on Feb 12, 2008 from the Deptford NJ Best Buy. I had them start it up and it worked fine, so i left. I then went away for active duty military for 3 months. I come back to set it up on 5/9/2008. It started in Vista fine, but after 2 minutes a blue crash screen came up and stated that I should get assistance. I called gateway for assistance and they tell me that this computer has been repaired twice before for the same issues under another name. I was extremely upset to hear I bought a twice repaired computer, with no indication that it was repaired before. I then find out it was originally purchased on 8/22/07 and returned on 12/20/07. So, I basically got suckered into buying a twice repaired, 4 month used computer. This is outrageous. How come they get to return a defective computer 4 months later and wont let me exchange that computer for something else since they know it has been repaired twice already. It is very ridiculous that Best buy would sell me a computer that has had so many repairs, been returned 4 months later, and then sold to me. Now i have the same issues and they won't help me. I will be writing a ripoff report and doing everything I can to show how best buy has treated me. I cannot believe that Best Buy wouldn't help resolve this in any other way except to tell me they will repair it again and again and that is all.
View full review
1 comment
Anonymous
#18550

I'm a little confused, here...

Did you purchase this computer "Open Item", or was it sold to you AS new?

In any event, Best Buy has a 14 day return/exchange oplicy on compuyers, and that is why your computer is being repaired and not replaced.

Review
#120457 Review #120457 is a subjective opinion of poster.

Video cameras | Best Buy review from Livingston, New Jersey

Greetings, I bought two video cameras from Best Buy and the service was poor. I was told it would work with my mac computer it did not. I order to return it I had a pay a restock fee. I lost money buying the dvd and memory card already. Do not go to the Destin Best Buy. At a previous time I bought a micowave that caught fire. I was not able to return it either because it was past 30 days. I had only used it a handful of times before that incident. I wish I had read more reviews about a store first. I will be very very careful in the future buying from anyone. Thank you
View full review
4 comments
Anonymous
#225494

I,WUANT TO BUY A VIDEO CAMARA ON BEST BUY ON FLORIDA CCYTI

Anonymous
#21709

The return policy is always going to be stated in the receipt, and i know for sure that there are some video camera that wouldnt work with mac. On top of that its your fault if its over 30 days, call the manufacture not Best Buy :x

Anonymous
#20248

i buy in all stores....but how is it that a faulty microwave made from XXXXXXXX is their fault?

only if they made microwaves.........

also, how does a camera or camcorder not work with a mac? mac works with everything....

L2 leopard?

Anonymous
#14936

Wow yea those micowaves are dangerous you should buy a microwave I heard those are safe lol :grin

View more comments (3)
Review
#120040 Review #120040 is a subjective opinion of poster.
Loss
$200

Best buy not best price as advertised

Local Best Buy would not price match Sears on Appliances I tried to purchase LG Steam Dryer from Best Buy in Mt. Laurel NJ,. I was treated rudely whenI asked to Match Advertised price at Sears for same unit delivered and installed..Customer service would not give me to store manager instead I was told to call 888-bestbuy. I was told at that number that pricing was at the discretion of Store Manager. In short I believe that the local store was actively trying to avoid the issue by not letting me speak to store manager. I believe that the chain should adhere to their advertisement claims.
View full review
3 comments
Anonymous
#28308

bestbuy generally doesn't match package prices and or service promotions, which this sounds like and is stated in the price match policy if you ever looked at it.

Anonymous
#24764

Wow, they wouldn't match SEARS? And I thought it was just Tiger Direct, and all the small stores in Chinatown they wouldn't match.

Anonymous
#18552

Typically, the only reason a Best Buy store would not honor a competitor's price (on the same make and model), would be market location or availability.

Your rant topic is a bit deceptive. :roll

View more comments (2)
Review
#119047 Review #119047 is a subjective opinion of poster.
Loss
$1300
I recently purchased a Yamaha receiver at BestBuy for $699. One week later 6th Ave. Electronics advertised the exact same item for $498. I went to 6th Ave. and the item was in stock and being sold for $498. Here is a copy paste from the BestBuy website re: Price...
View full review
11 comments
Anonymous
#768721

Just ordered on line from best buy. An hour later I found the exact item 20% cheaper at by Greg.

Not sure how hard to get my 20 % will be. Best buy does state. " at time of purchase" but I can tell you that it will be the last time at best buy if I get jerked around. Why would I buy from best buy in the first place if others are cheaper.?

No reason. Just *** on my part

View more comments
Review
#117540 Review #117540 is a subjective opinion of poster.
Product
Best Buy Website
Loss
$200