Best Buy - Manager Review from Concord, New Hampshire

Bestbuy in concord, nh has terrible customer service. The manager, Sean cochrane is the worst. Won't honor he company's price match policy, even when asked to match another bestbuy.
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I've dealt with Mr. Cochrane for at least a decade and a half.

He also helped our son choose the parts to build a tower computer. We have found Mr. Cochrane to always be professional, ethical, courteous and very customer-oriented. We have had a few technical problems with computers over the years-- as, of course, can be expected-- and he has always taken the time to ensure that we leave the store satisfied.

Sorry to hear that your experience was less than stellar. In 15 years, mine has never been.

Thank you, Mr. Cochrane, for giving customer service in an era when it is too often lacking.

#612746 Review #612746 is a subjective opinion of poster.
Best Buy Manager
Reason of review
Pricing issue
We bought 2 iMac desktops and a Macbook pro laptop with the works - Black tie protection, tech support, trend micro smart surfing, etc. along with a couple printers [laser and office] and a bunch of software and accessories. We were there all day filling out forms and...
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Computers were a lot more manageable in the days of UNIX and DOS. These days about all I can say is, if you buy a computer you are basically building your house on shifting sand.

You are going to be spending money on new brands, new ideas and you'll be spending money on keeping them in good running order (with strange repair geeks) and keeping up with the latest operating systems.

Eventually you may find that you could be far happier spending your time reading some great classic books. I'm almost there now.

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#400995 Review #400995 is a subjective opinion of poster.
Best Buy Manager

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