i ordered a cotton candy maker online and delivery was "guaranteed" for dec. 23.
the item never came. i called on it on dec. 29th. customer service had no clue what happened to it and said they could get it to me by jan.
2. i asked to speak to a manager and after 3 separate calls never spoke to someone who could explain this to me. I spent approximately 45 minutes on hold. transferred to the wrong department 3 times.
i'll give it another try tomorrow.
I only purchased from them because they were the only ones who listed the product in stock but i had heard their customer service was awful. I will NEVER, NEVER shop there again and will go out of my way to let everyone i know not to shop there.
Product or Service Mentioned: Best Buy Manager.
Reason of review: Problem with delivery.
Monetary Loss: $60.
Preferred solution: Get me my product overnight and a credit or gift card or something to show that they regret my daughter not receiving her Christmas gift..
Best Buy Cons: Customer service.