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Exchange, Refund and Cancellation Policy
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Ordered a wall oven and was given a delivery date.Didn't come in, was given another date.

Still didn't come in. Placed numerous phone calls but was jacked around by sales reps. Waited over 1 month still no oven. Tried calling Customer Service, but it ended up with more phone and absolutely no results.

It is unacceptable that this company is quick to take your money and yet not follow through with any promises. Cancelled my order and bought oven at Home Depot.

Got phone call day after order was cancelled with more apologies but again no action or results.I realize my $800 is small potatoes to these companies, but never again from a Best Buy.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any) as the author lost $800. The author is overall dissatisfied with Best Buy. The most disappointing about wall oven from Best Buy was failure to deliver order , but reviewer liked easy order cancellation. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

This person also mentioned the following companies Walmart or Sears that you may also consider. Also, you can continue reading comments about Best Buy.

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