Not resolved

I will not purchase anything else from Best Buy because I purchased a brand new HP printer and PC yet the printer did not work!!! It kept displaying an error message of a paper jam when there was no paper in the tray!!!

We were on the phone with the Geek Squad for a few hours just to be given an appt.

at the store. I agree with all of the reviews to please check your purchase before leaving the store, write the manager 's name down, get the number and address to their corporate office, also contact Consumer Affairs in your state.

Product or Service Mentioned: Hewlett Packard Printer.

Reason of review: Bad quality.

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did you get a protection plan or you just wanted to *** about it? you do understand sometimes thats how electronics work or are you new to this?


Electronics do fail out of the box, however it is in the interests of both the customer and the seller to resolve the problem in the most expeditious manner possible. In this case an exchamge would have been in order.

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