Plant City, Florida
Not resolved

1- Bought a refurbished phone from Best Buy. The battery life sucked and within 2 weeks the mic broke. They gave me my money back through a gift card.

2- Bought a NEW phone from Best Buy and they lost it before UPS even received it.

3- Asked them to change how the phone will get to me so that instead of having it shipped, I can go pick it up in a store. I was told that they couldn't do that and that they would just ship me a new one. Which I didn't want, because they LOST the first one.

4- Did nothing AT ALL to help my situation and so far have been a huge pain in my butt to work with.

Product or Service Mentioned: Best Buy Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $630.

Preferred solution: Let the company propose a solution.

Best Buy Cons: Customer service, Customer service not willing to help or follow up, Lost item, Unprofessional delivery team.

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