Best Buy Reviews in Reno, Nevada
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These people are out of control. I purchased an air fryer on Black Friday to be delivered to my home - it never came. Called today and not one of 5 people could tell me if my order shipped. they only said that they "do not have availability" to check on the order....
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Reason of review
Poor customer service
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No help after sale | Best Buy review from Reno, Nevada
I bought my computer seven months ago, and it’s broke. The power cord will not function to power the computer or charge the battery. The power cord was tested OK. The greeter at the customer service counter was busy talking with a co-worker and seemed not concerned regarding my issue. Then he stated I would have to purchase a new cord see computer person. Computer person tested a few items and stated it was an accident item (no accident occurred, mint condition), "you can purchase a new computer, or try your luck with Toshiba, (they won't fix this), and it is a common problem." Why has this tech issue not been addressed if many other customers experience the same fate? When asked why this was not explained at purchase "only seven months ago", he had no comment. He was not willing to do anything, check with manager, and have a tech look at it, NOTHING. The tech was avoidant, rude and flippant to any request or help. I have gone through the same treatment at “worst buy” before, when I purchased a cam-corder, fool me twice shame on you!! You could do something, your company chooses not to. This is not acceptable. I will inform as many people as possible, and they will inform others and so on; 10 people become thousands. I am a hard working middle class family and this is an example of why the economy is shot, from the top. Shame on you, and I will not return. Where did Circuit City Go?? Best Buy 911 Topsy Ln Carson City, NV 89705 (775) 267-3523 Bill C
Best Buy screws customer again
Missed return deadline by 7 days after spending $700 bucks with them at christmas...I live 45 miles away...can't beleive the lack of any independant thinking on behalf of management...they have seen my last dime, and my family is forbidden to spend apenny there !!!! Tried customer service who was useless and i was put on hold for 15 minutes only to be told "nothing we can do"...so incredibly lame !!! They will be out of business within a year, the policies are so far from the modern customer service models....Best Buy is the worst retail store
Best Buy had no Ipads - Deceptive Advertizing
After reading the Best Buy ad this last Sunday, I went to my local store to buy an Ipad2 that they said they had in limited quanities. The sales person said they did not have any in stock. I said your ad stated that you had them for sale today. They said their store did not recv any and neither did the Reno store. Just happens my son-in-law in Los Angeles, Calif went to 4 differnt stores and got the same story. These guys are real slime balls. I will never buy another item from that store..ever.
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