customer service store service customer geek squad phone manager order money people

Beware of Short Return Policy | Best Buy review from North Las Vegas, Nevada

1.0
Details
They only have a 15 day return policy on electronics and WILL NOT modify it. Tried to extend for an additional 15 days to allow time to get the TV installed and the answer was NO, after 4 hours on hold, transfers, speaking to customer service, etc. No budging for the extension. Ended up returning the unopened TV and will never buy from them again. Stick with Amazon or another seller with reasonable return terms
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Review
#1584215 Review #1584215 is a subjective opinion of poster.
Service
Best Buy Customer Care

Why make reservations when not complied | Best Buy review from Las Vegas, Nevada

1.4
Details
Store # 122 doesn't meet reservations as requested. They need a coordinated Manager.
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Review
#1555809 Review #1555809 is a subjective opinion of poster.

Customer service | Best Buy review from Las Vegas, Nevada

1.9
Details
I call and call the store and it takes several attempts and then when I do get them on the line they are extremely rude and geek squad is the same. I have had to take back a pc several times and I have only had for 3 mos. Its frustrating to keep packing it up and lugging in store. I have never had such rude people on the phone.
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Review
#1420827 Review #1420827 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Exchange policy
Cons
  • Lost time and money
  • Customer service and damaged product
  • Lack of respect
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
These people are out of control. I purchased an air fryer on Black Friday to be delivered to my home - it never came. Called today and not one of 5 people could tell me if my order shipped. they only said that they "do not have availability" to check on the order....
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Review
#1411545 Review #1411545 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Poor customer service
Loss
$120
Preferred solution
Let the company propose a solution
1.2
Details
AFTER THREE DAYS. I CARRIED IT BACK TO BEST BUY FOR THEM TO TELL ME THEY HAD NOTHING TO DO WITH IT AN ANY REFUND HAS TO COME FROM MANUFACTOR. I WAS TOLD BY LG TO GET RID OF IT,SO I DID. IT HAS BEEN A NIGHT MARE. I AM 68 YEARS OLD AND THIS STRESS IS GOING TO KILL ME. I...
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Review
#1168728 Review #1168728 is a subjective opinion of poster.
Product
Lg Electronics Lmv1683st Microwave
Cons
  • Terrrrrrrrible office in phillipines cant communicate
Reason of review
ALL OF THE ABOVE
Loss
$170
Preferred solution
Full refund
2.4
Details

Update by user Dec 26, 2017

It was not resolved and I will not request any additional assistance from Best Buy mgmt. My purchasing decisions will now be left to product research resulting in online purchases after the fact.

Original review posted by user Nov 25, 2017

Thanksgiving day, Nov. 23, the store opened at 5pm for a pre- black...
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Resolved
Review
#1136754 Review #1136754 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Pricing issue

Refrigerator broke after three months. | Best Buy review from Las Vegas, Nevada

1.0
Details
I bought a 3k dollar fridge at best buy in Las Vegas at Pavillion street. First the delivery was desaster. The installer was disrespectful amd left without completing the job. The fridge stopped working after 90 days. I have geek squad warranty. They acheduled me after a week. The day of the repair was 7/26/2017. The geek squad texh called me from different state saying am here amd no one is opening the door!!!!!! I called geek squad poor customer service and they refused to schedule another repair before few more days. It is a shame on big company like best buy treating customers in this disrespectful way. Amposting my experience on all social media for awareness of poor and unprofessional customer service.
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Review
#1079876 Review #1079876 is a subjective opinion of poster.
Reason of review
Warranty issue

Untained & Uncaring sales associates | Best Buy review from Las Vegas, Nevada

2.3
Details
The most difficult thing to do in bestbuy? is to first, find a sales associate and second, find a sales associate that has been trained and cares. It always appears to me that you must have lawyer skills when questioning a bestbuy? associate about a product and bestbuy? policies. 2 years & 1 month ago I purchased my second "over the range" this microwave. The first one lasted 1 1/2 years. So, this time I purchased a 2 year extended warranty with the intension of purchasing another extension when the first one expired if the microwave hadn't been repaired during the first 2 years. When purchasing the warranty, I asked the sales associate if I would be notified when the warranty was approaching expiration. The answer was that I would receive an email a month prior to expiration. My mistake was believing that the associate was providing me with an accurate account of the bestbuy? policy and cared. I have just looked at my warranty and the expiration was a month ago. The microwave is still operating but bestbuy? will NOT provide another extension because they did not do the job the associate sold me. CONGRATULATIONS bestbuy?, I will NEVER enter a bestbuy? store again, I will urge everyone I know to find a store with honest, accuracy, trained and caring associates. I can no longer trust this store with my time & money.
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Review
#561376 Review #561376 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

Best Buy - Credit Card Review from Las Vegas, Nevada

I paid my credit card as agreed to the last penny, last payment was August 23, which Best buy had a 30 day to record this to Equifax , i need one point in my credit to buy my home, on October 3 bank pull credit and i still showed open account with Best buy UNPAId account , i did not qualify for my loan, best buy customer service told me I'M sorry? Don't know why it was not done, they will do it in 7 days!!!!! Grrrrrr.... Bedt buy now is Citi Bank so who do go after Best Buy or citi bank card ?
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1 comment
Anonymous
#932967

It was never best buy. They finance credit cards through third party finance companies like chase or city bank so you need to take your credit issues up with them

Review
#542726 Review #542726 is a subjective opinion of poster.
Product
Best Buy Credit Card

Contact Best Buy Customer Service

Website:
Mailing Address:
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Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Pre-ordered a new cell phone and get $50 dollars gift card | Best Buy review from Las Vegas, Nevada

I did a one month pre-order the LG G2 phone with Best Buy because of the $50 dollars gift card which was the the selling point to go with Best Buy. 2 months after receiving the phone and no gift card. After numerous times being on the phone with their customer service with no resolution, I've given up and now wanting to give people a heads up with Best Buy. I've been on the phone with them 10 times and every time, I was put on hold for 20 mins with no exaggeration and promised that I would receive it soon. Two months and still rolling with no sign of it so this is like a bait and switch.
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3 comments
Anonymous
#775187

That's too bad. I used to purchase allot at BB, and enjoy going there just to browse around.

Like a jilted x, I no longer do I have any affection fro BB. Too bad for the employees who's livelihood will be effected due to miss management and the mis-direction of upper management.

Anonymous
#775168

WORST BUY STOCK IS TANKING job cuts The Morning Journal

POSTED: 01/16/14, 6:37 PM EST |

LORAIN — Teletech officials have announced that 192 call center employees will lose their jobs at its Amherst location in March.

A confidential memo sent to all Teletech Best Buy Geek Squad employees Thursday notified the workers that due to a reduction in call volumes, a mass layoff would take place.

Mike_mn
#773271

I've gotten burned on this also. Not just BB, but other retailers.

I do not purchase anything, unless they give the gift card on the spot, or immediate discount.

There is no reason for any retailer not to give the gift card on the spot.

Target does this. I believe retailers delay this because they know some people wont get hem, And others will forget about them.

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Review
#470031 Review #470031 is a subjective opinion of poster.
Product
Best Buy Gift Card
Loss
$50