customer service store service customer geek squad phone manager order money people
1.0
Details
I ordered an appliance and put in preferred delivery date with this. the store contacted me to state that they could not deliver this until the next Friday. I took off work and got rid of the old stove on this date. The stove never showed up. When I called...
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3 comments
Tom
#935574

Bestbuy.com allows you to select a "prefered date" for delivery, when dealing with appliances. Most of the time, the delivery of the appliance is handled through the local Best Buy store.

They receive the information, and then contact the customer to verify the order details. If the item selected is a "special order", or an item not usually carried in Best Buy stores or in the warehouse, then they notify the customer and either cancel, confirm or change the delivery accordingly. Other reasons might be something AS SIMPLE AS not having a space available on the delivery truck for the date requested. It's not a perfect system, but at least they do try to contact you as soon as they see a problem with the delivery.

In your area, that may be handled by the delivery warehouse instead of the store. Unfortunately, in order to get it right (75% of the time), it's going to require a trip to the store.

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Review
#585967 Review #585967 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service

I bought a new compaq laptop, discovered it is refurbished | Best Buy review from Stonewall, Mississippi

I purchased a new compaq laptop. Best Buy replaced it the next day because it had a bad hard drive. I paid 940.51 for the unit with extended warranty etc. The replacement has not worked since i brought it home. It was in a sealed box but Compaq has now informed me that it is at least a 6 year old refurbished unit. Needles to say Best Buy has offered no solution. I guess an attorney is my next stop along with an article in the local newspaper called the people speak and a call to the Better Business Bureau maybe that will get some attention.
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5 comments
Anonymous
#20250

i laughed for a little...

maybe you should stop smoking or drinking...

no store keeps electronics for..... past 3-6 months.... with todays technology you buy a car next day there's a better one

4ever E
#10132

I do want to correct the age thing, It was meant to say the hardeware and programs!!!!!!!!!!!! and the programs due to Best Buy putting optimization, anti-virus, and spyware to fix the user who had the computer before me that they were trying to fix whatever happened to it with.

Update, Compaq sent package to send in and repair (replace) what can't be fixed even by the GEEK SQUAD! or just send me a New computer that has not been sold messed up , refurb. or should I say optmizedand resold!

:( :( to Best Buy . :) :grin for Compaq for standing behind their product.

Anonymous
#9117

The longest a computer will be at any Best Buy is about 6 months. They return all the extras back to the manufacture. I just have to laugh because that's total BS.

Anonymous
#9116

The longest a computer will be at any Best Buy is about 6 months. They return all the extras back to the manufacture. I just have to laugh because that's total BS.

Anonymous
#8515

Its not 6yrs old youre full of *** dude. Even if it was wouldnt its design look old then youre just plain retarded :roll

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#117585 Review #117585 is a subjective opinion of poster.
Service
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