customer service store service customer geek squad phone manager order money people

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1.0
Details
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review

Update by user Jan 12

False advertising

Update by user Jan 12

I went to a Best Buy store at the Northtown mall on 12-31-2019 to purchase a dishwasher model number DW80k7050US they told me that they had one item in another store and I drove two hours to pick it up at that stores mankato Minnesota when I got there...

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Review
#1759422 Review #1759422 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Management refusal to take call
  • Purchase but no product
  • Phone disconnects
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Corporate Negligence

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.5
Details
Bought my granddaughter a Sony Bluetooth Speaker last December on my BB Citi Card.....never worked right out of box. Took it to Best Buy in Maplewood MN to see if it could be fixed this December (a year after I bought it). I bought a 13" ipad and defender case while...
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6 comments
Anonymous
#1798312

.W.H.A.T. .T.H.I.S.

.C.O.U.N.T.R.Y. .N.E.E.D.S. .I.S. .A.

.G.O.O.D.

.E.L.L.I.O.T.T. .N.E.S.S.

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Review
#1737453 Review #1737453 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Let the company propose a solution

Poor service and customer service | Best Buy review from Maple Grove, Minnesota

1.0
Details
Had the worst experience ever with Best Buy. Promised me a Saturday Delivery. "Truck Broke Down" No delivery. Called to cancel order but was told by Best Buy Employee that if I kept my order they would compensate me for my troubles with a 10% gift card and to call after delivery complete. Called customer service and was offered a 25 dollar gift card. My purchase was 3500. Countless phone calls with a promise of a return call. Never got a return call. Sent e mails was passed off to other departments with no resolution. Will never shop here again!!!
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Review
#1640458 Review #1640458 is a subjective opinion of poster.
Cons
  • Delivery and customer care
  • Manager not helpful tyra
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Price reduction
Will never go to Best Buy again. Do not purchase appliances from them. I purchased washer and dryer in October. December 15 and dryer still not connected. First dryer did not fit, was told in the store it would. Delivery team told me to order a different dryer and also...
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Review
#1425194 Review #1425194 is a subjective opinion of poster.
Service
Best Buy Dryer Installation
Reason of review
Order processing issue
1.0
Details
I go into Best Buy in Eagan MN to Buy a TV that they were advertising but they ran out and wouldn't sell me the display model I asked them why and they said we just can't sell it they should have enough TV's to sell to the consumer they only had like 20 of those tv's...
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1 comment
MattD78
#1604288

"they should have enough TV's to sell to the consumer they only had like 20 of those tv's to go around that is total BS" Is this your first time shopping Black Friday? This is how all the big items everyone wants work out, they have a limited amount and even say so in the ad.

Also 20 is pretty generous many times they only have 5 or so. And if you think Target or Walmart don't operate the exact same way on Black Friday you are in for a rude awakening.

Review
#1406039 Review #1406039 is a subjective opinion of poster.
Service
Best Buy Deal
Cons
  • Not enough deals to go around
Reason of review
not enough to go around
Preferred solution
Sell me a tv at that price$129.00 43 inch
Despite my warnings, my husband bought a computer at Best Buy while in AZ visiting his family. Best Buy had so many programs and processes running at start up that there was less than 25% memory remaining to run the computer. We could not even use it. Unfortunately,...
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2 comments
Anonymous
#1584288

Whatever you do, don't order a computer from Sweepstakes Clearinghouse with one of their $400 :consolation prize" vouchers.

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Review
#1384330 Review #1384330 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Reason of review
Bad quality
3.0
Details
Sunday Oct. 8, 2017 we took our new TV out of the box, plugged it in and there was a spider web looking black thing across the screen. I thought at first it was part of the cartoon that had come on. Then I realized the tv was defective. The screen itself looked perfect...
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1 comment
Anonymous
#1390607

I am still waiting for a response. After letters and phone calls there has been no letters or calls back offering a solution.

Nothing. I contacted our state attorney general.

They are now handling it. Hopefully she can get this resolved.

Review
#1114837 Review #1114837 is a subjective opinion of poster.
Product
Insignia Tv
Pros
  • First girl that helped was very nice
Cons
  • Thir dishonesty or their attitude
  • Rude employees
  • Unwilling to repair or replace defective product
Reason of review
Damaged or defective
Loss
$119
Preferred solution
I decided I would buy a Smart tv for my grand. so if they would deduct the cost of the defective tv from the cost of a smart tv I would be happy. Just don't ask me to go to Maplewood. I have PTSD and after them calling the police I wont go to Maplewood
Tags
  • Insignia Broken Screen

Customer (Self) Service | Best Buy review from Shakopee, Minnesota

2.6
Details
I ordered a new refrigerator from Best Buy several days ago and scheduled delivery for today 08/23. I chose a delivery window of 4-8 PM. I called customer service last night 8/22 to get an estimated time within that window and was told 4:28-4:47 PM and that I would get a call 30 minutes prior to confirm the delivery time. Also, I was told delivery would not take place unless someone 18 years or older was home. Today at 1:30 I got a call at work from my 12 year old daughter who was alone and frightened telling me there were two men in the house who said they were from Best Buy. I was livid, I told my daughter to calm down and put one of the delivery men on the line. When I asked why they were delivering 2 1/2 hours early, without contacting me, without an adult in the house? Reply: "we got done early." I told them to pack up and come back at 4:00 PM. I took off of work early and zipped home. Along the way I called Best Buy Customer service to get some answers. How could this delivery take place hours before my window without contacting me and what happened to the Best Buy policy requiring someone 18 or older be home. I posed those questions to the the first customer service rep I spoke to. After 20 minutes of hold time the rep came back with the answer - "I don't know". I asked to speak to a manager and was connected with Amber. Amber informed me that Best Buy delivery "doesn't card people to ensure they're 18" (not even kids) and that Best Buy "can't help who opens the door". Amber wasn't concerned that Best Buy created a situation where 2 strange men alone in my house with my 12 year old daughter without our knowlege. I asked her to find out why Best Buy delivery policies were not followed and call me back or send me an email. Amber told me that she couldn't get back to me because her call volumes were too high and offered me the phone number of their delivery service if I wanted answers. I'm no longer a customer of Best Buy.
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4 comments
Anonymous
#1210480

I had a similar experience with their delivery service, came hours before the communicated time window and didn't even confirm with us. I didn't have our refrigerator clean out and I was taking a shower when they rang the doorbell.

I called to complain and find out what was going on with their delivery schedule the rep on the phone told me she couldn't help me because she didn't have time to call the delivery company and then call me back. I don't care if their delivery is free and BestBuy doesn't care if your free delivery experience went well.

Anonymous
#1202928

The bottom line is the customer service manager should have spoke to the delivery manager and got back to you. Only a knuckle head or a Best Buy representative would blame the customer!

Anonymous
#1202893

My bigger takeaway from this is: Teach you kid not to let strangers in the house!!! She can leave the door locked and say "I need to call Mom first".

Anonymous
#1202921
@Anonymous

I agree and she was talked to about it. I wish Best Buy would take the same approach with their children.

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Review
#906045 Review #906045 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service not willing to help or follow up
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Customer self Service

Best Buy - Shipping Service Review from Saint Paul, Minnesota

1.5
Details
I pre-ordered the new Galaxy 7 Note about 20-25 days ago. And have been looking forward to having it in my hands today , the official release date. But instead just got an email today saying there was a problem with my order and that i can expect it within 30 days. This is the first time i have ever done a pre-order. So pardon me if im wrong, but isnt the main point of doing a preorder is having it in hand on the release date? Im so mad! I could've skipped this bs and went out snd got the phine somewhere today. I read similar complaints online, but was naive in thinking the same wouldn't happen with my order. I think Best Buy should not do pre-order deals if they are not going to get us our product when we expect it.....on the release date! !!!
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Review
#903524 Review #903524 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Contact Best Buy Customer Service

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Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Where is my refund? | Best Buy review from Saint Cloud, Minnesota

2.6
Details
I bought HP notebook, 16 gb RAM, and other stuff at BB in St. Cloud MN. RAM didn't work with the HP notebook so I returned it. It's been almost a week. When do I get my refund? Thanks. Taylor Han (taylorhanmd@aol.com) 4990005 MN16384KD3- 16GB DDR3 1600NGZ NB $59.00 3459221 ASW-USB3-25 APRICORN SATA WIRE 3.0 NOTEBOO $26.99 4106006 NS-PCYTK50 PC TOOL KIT$24.99 + TAX TOTAL - $112.18 CUSTOMER SERVICE PIN - 0012 004 9752 040916/0012 044 9746 040916 qqqqqqqqqqqqqqqqq qqqqqqqqqqqqq q q q q q q q q q q q q q q q
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Review
#829993 Review #829993 is a subjective opinion of poster.
Product
Pny Mn16384kd3 Laptop Memory
Pros
  • Variety
Cons
  • No refund on new defective product
Reason of review
refund
Loss
$112
Preferred solution
Full refund