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My wife and I moved to a new home and bought a Sharp microwave to use when we made the final move. After 17 days we finally used the new unit.

The next day we used it for the second time. It stopped working, showing no display and the top right hand corner was very hot. Not trusting it, we returned the unit to the So. Portland, Maine store.

We were told that it had a 15 day return policy. Really? After contacting Sharp, they requested we return it to the store because it was within 30 days. Sharp was surprised at the store policy of 15 days.

After much back and forth with receipts, pictures of the unit, (it still looked brand new), not sure what they expected to see, they have agreed to a settlement with us. Definitely will not be shopping at Best Buy.

Product or Service Mentioned: Sharp Microwave.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $125.

Preferred solution: Let the company propose a solution.

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Anonymous
#1352656

And this is why they offer a protection plan. Once you're out of the return policy, it's your problem.

On your receipt it says "15 days," so this one's on you.

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