Best Buy Shipping Service Reviews in Warren, Michigan
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Christmas morning not so fun thanks to Best Buy
On 12/13/11 we purchased two tablets from Best Buy for our children 10 and 12 years old. We were told these were guaranteed shipping by Christmas. Then we returned items that these tablets were replacing. On 12/19 I called 888-BESTBUY asking why I have not received shipping information yet. After being on the phone for 47 minutes and placed on hold several times, I was told that my items were scheduled to be shipped at some point that day. The man I spoke to said they may have already been shipped, but if not they would go out my the end of the business day. I thought, Great. It is close but they are on there way. 25 hours before Christmas I get an e-mail that Best Buy does not have these tablets in stock and expect them in 4-5 weeks. Wonderful, lets just celebrate Christmas in 4-5 weeks. Best Buy should have never sold items that they did not have in stock to ship. Now I have to try to replace these on Christmas Eve and still stay within our budget. This will definitely make me never order any thing else from Best Buy. In my opinion they think this is acceptable. As a consumer I fell they should be ashamed of themselves.
Best Buy Shipping Service
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