customer service store service customer geek squad phone manager order money people
1.0
Details
Let me preface the following issue by saying that unfortunately I had to purchase a PC at 8:45pm or I never would have went to Best Buy. I have had nothing but poor service and quit shopping there years ago.I purchased a PC from Best Buy on April 16th 2018. I plugged...
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6 comments
Anonymous
#1498458

Just format the damn hard-drive and install Windows 10 Professional from scratch. Also make sure the system drivers are not the Microsoft "Generic" drivers, rather make sure you download them from the hardware manufactures website.Simply "upgrading" from Windows 10 Home, to Windows 10 Pro is not a good practice. Plus formatting the hard drive gives you the added benefit of removing all the Software "trial offers" and other bloat-ware that comes installed on the machine.

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Review
#1249998 Review #1249998 is a subjective opinion of poster.
Reason of review
Damaged or defective

Bad Customer Service- Samsung & Best Buy

1.2
Details
Absolutely horrible, they did nothing to resolve my issue with my samsung galaxy s6. Samsung had to argue back and forth with Best Buy who sold me the phone as to who was lying and who was not. I left in tears with no answer and no solution. No one could make up their minds and it was very unprofessional. I was given a damaged phone from the store and was told Samsung would cover the damages and they never replied to me and when the phone proceeded to break even more they told me it was not their problem and I should not have purchased a damaged phone. How am I supposed to know? I don't work there and didn't really get to see the phone and look at it until I was leaving the store. I will never ever go to Best Buy again. My family will be pulling their cards from them and we will no longer shop there. They treated me poorly and gave me no respect and accused me of lying.
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Review
#956922 Review #956922 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy S 6 Cell Phone
Cons
  • Samsung cell phone department
  • Management
  • Customer service
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Replace the phone

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