Best Buy terrible customer service

Went to a Best Buy in Roseville, MI to look at computers. I have always shopped at this store but this time when I asked questions the guy just pointed over there where they always are. Nice service. Then went to computers and asked about the Dell computers, another guy took me to the display walked away and never came back. Left me there. I was so upset on how I was treated, now I will have to go somewhere else for my computer. Plus there were several employees just standing around talking and did not want to move.
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Review
#745968 Review #745968 is a subjective opinion of poster.
Cons
  • Bad employees
Reason of review
Poor customer service

Best Buy - Dvd Review from Sterling Heights, Michigan

2.3
Details
I bought a DVD on Black Friday last year and when I opened it up, the case was empty. Took it back to the store with the receipt and they said they didn't have any more, and gave me a hard time about a refund, but the female employee said it "happens all of the time". Male manager was an *** about it. Reported him to corporate. Never heard back, of course. So, buy a DVD from "Best" Buy, and you might just be buying an empty case. Oh, and they don't give a *** either.
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2 comments
MattD78
#997524

Well, given it's been 7 MONTHS since you bought the DVD and Best Buy has a 15 day return/exchange policy I'm not sure what you expected them to do. How about next time opening the DVD and checking it out in a reasonable time frame?

Anonymous
#997843
@MattD78

I took it back within 3 days. It just still irks me when I drive by a best buy.

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Review
#653288 Review #653288 is a subjective opinion of poster.
Cons
  • Empty dvd cases
  • Rude employees
Reason of review
Poor customer service

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