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Follow up going down hill | Best Buy review from Saginaw, Michigan

i gave a very negative review a few weeks ago. i want to add i was concerned with the employees combativeness, taking postures that can provoke violence. i was very angry after the rude treatment. it looks to me like bad buy is on its way out of business. i'll never go to their store again, or buy anything from them. sincerely, ex-customer
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Review
#1545130 Review #1545130 is a subjective opinion of poster.
Service
Best Buy Customer Care

Very very bad, lying, smart alec, scarcely to think a place this big is this dirty. | Best Buy review from Saginaw, Michigan

happened 4/26/19 saginaw mi. trying to sell gouging hotspot contracts, long story, just plain bad, i will never ever go in the store again.
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Review
#1522601 Review #1522601 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
1.1
Details
ON SATURDAY 11/25/2018 LOOKING THROUGHT YOUR ON LINE ADVERTISING I FOUND A BACKUP CAMERA AND KENTWOOD DNK575S IN-DASH RADIO I HAD TROUBLE WITH YOUR WEB SITE SO THE FOLLOWING DAY I WENT TO YOUR STORE AND ORDERED THE SYSTEM I ASK THE GUY COULD I GET THE SAME DEAL HE SAID...
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Review
#1418429 Review #1418429 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Price but it was a black friday
Cons
  • Being lied too
Reason of review
THEY LIED ABOUT THERE SERVICE
Loss
$276
Preferred solution
Full refund

Wouldnt return my product i purchased | Best Buy review from Saginaw, Michigan

I purchased a remote car starter for my wife. It has been over 30dasy since I purchased the starter. the local Lincoln dealer told her, that the stater is not the proper stater for the car. and they recomend we dont have the starter installed on her Lincoln MKZence. It could cause problems w/ the electrical system. I told the manager this. the product was still in its original box & I had the original receipt. one customer care agent told me to sell it on ebay. Another agent had me on hold for over an hour. This is why Best Buy is losing market share. And this is the type of customer service you can expect from this company.
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2 comments
Anonymous
#578098

So, the 30 day policy should apply to everyone except you? You had 30 days to decide if that starter was going to work for you. That's plenty of time.

Anonymous
#578018

Don't let Best Buy get away without taking the return. File a complaint with the MI State Attorney's Office.

Get a written statement from the dealership about the noncompatability. You will need that.

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Review
#364155 Review #364155 is a subjective opinion of poster.
Loss
$316

Reward zone scam | Best Buy review from Saginaw, Michigan

At Christmas time best buy was offering a promotion that if you ordered 5 xbox/ps3 games that qualified for the promotion you would receive reward zone points that would equal $100.00. I called after I Bought the last game because my points were no showing up. I called Dec 6th and was told no problem they would post them. I then called on Jan 23 because still no points. Was told they would post again nothing showed. I called again on Feb14 and was told my request was denied. They gave me no reason at all. every purchase is listed on my account a and it was verified I bought the requirement. Had to argue and now they said they would only authorize 50.00.Why? I am a premier member as I give allot of business to best buy. No more. And they just don't care. Next they will be going out of business.
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1 comment
Anonymous
#430058

Did you use a a gift card to pay?

Review
#296975 Review #296975 is a subjective opinion of poster.
Loss
$100

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Richfield, Minnesota 55423
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