Best Buy - Installation Review from Davisburg, Michigan

1.7
Details
The WORST customer service!!! I purchased TV & wall mount for add $200. I then purchased TV setup for $150 more. When I called, they said that TV mounting is additional $100, but they couldn't add it to the purchase; I need to go on-line to add it. While on-line I see the same wall mount, setup & tv mounting for $350. For the same product & installing I had to cancel the initial setup and return the wall mount, then reorder the $350 package. I was on the phone for over 30 minutes to get the refund on the installation!!! Finally a manager got on the line and offered to call me back when the refund was completed. Not including my time to return the SAME wall mount to the local store! Best Buy needs to change its name to Worst Service!!!
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Review
#760649 Review #760649 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Pricing issue

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