Best Buy - Installation Review from Davisburg, Michigan

1.7
Details
The WORST customer service!!! I purchased TV & wall mount for add $200. I then purchased TV setup for $150 more. When I called, they said that TV mounting is additional $100, but they couldn't add it to the purchase; I need to go on-line to add it. While on-line I see the same wall mount, setup & tv mounting for $350. For the same product & installing I had to cancel the initial setup and return the wall mount, then reorder the $350 package. I was on the phone for over 30 minutes to get the refund on the installation!!! Finally a manager got on the line and offered to call me back when the refund was completed. Not including my time to return the SAME wall mount to the local store! Best Buy needs to change its name to Worst Service!!!
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Review
#760649 Review #760649 is a subjective opinion of poster.
Service
Best Buy Installation
Reason of review
Pricing issue

Best Buy - Installation Review from White Lake Township, Michigan

Went to purchase a new TV decided on a 60 inch Sony. Price in store was one price...checked google since Best Buy does price matching....Oh I found a cheaper price. Imagine the sales rep surprise when I informed him Best Buy's own website had it $150 cheaper. They did honor the price. I have seen it the othet way too. Dishwasher on line doesnt show free installation but in the store they have a sign showing free installation. While its convenient to order on line and go pick it up, its worth the few extra steps to go and check the in store price or make sure you check the on line price when purchasing items in the store.
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1 comment
MattD78
#897714

Stores do not match their own online prices. Really they don't match any online price.

Review
#555908 Review #555908 is a subjective opinion of poster.
Service
Best Buy Installation
I had a new refrigerator and dishwasher delivered on the 16th of February. Part of the installation was to remove my existing refrigerator into my garage. To get it out of the front door the installation crew needed to remove the old refrigerator doors. They did...
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8 comments
Anonymous
#1082555

What you think make money from deliveries guys,they get paid only $28.50 per each delivery Best Buy & Penn Ridge are the one's making money,

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Review
#309202 Review #309202 is a subjective opinion of poster.
Service
Best Buy Installation

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