State: Michigan Product: Best Buy Customer Care Clear all filters (9 of 293 reviews match)
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Best Buy in Lansing, Michigan - Computer

1.0
Details
Tryed to contact costumer at best buy headquarters and was hung up on 2 times by costumer service.
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Review
#1682955 Review #1682955 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy in Saginaw, Michigan - Follow up going down hill

i gave a very negative review a few weeks ago. i want to add i was concerned with the employees combativeness, taking postures that can provoke violence. i was very angry after the rude treatment. it looks to me like bad buy is on its way out of business. i'll never go to their store again, or buy anything from them. sincerely, ex-customer
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Review
#1545130 Review #1545130 is a subjective opinion of poster.
Service
Best Buy Customer Care
Best Buy - False Guarantee
99 at Best Buy but they refused to match Micro Center's price of $39.99. They claimed it was a different product. However they did offer the Amazon price of $69. I wrote a complaint to the corporate office with no response. This was in June 2018. I simply traveled a...
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Review
#1358089 Review #1358089 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Pricing issue
1.7
Details
Went to BestBuy online and was going to order a box set of a Bluray movie. They were priced a bit high. Found it at WalMart for about $7 cheaper. Called up BestBuy's number for price matching. Ended up speaking with someone out of country. Even though product looked...
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Review
#1220749 Review #1220749 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service
  • Prices
  • Selection
Reason of review
Poor customer service
1.3
Details
I tried to return some Sony wireless headphones I bought my wife for Christmas.Purchased on December 14th 2017 and tried to return them on January 18th 2018. I explained how they worked fine at first then wouldn’t hold a charge. I was skeptical about buying them but...
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2 comments
MattD78
#1423411

Best Buy has a 15 day return policy, this is clearly stated at check out and on the receipt. Also after that return policy as someone else stated that is what manufacturer warranties are for.

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Review
#1172077 Review #1172077 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Best Buy in Fort Gratiot Township, Michigan - Defective products

1.5
Details
Tried to warranty PS4 headphones but male employees more interested in female employees rather than help out. Refused to honor warranty.
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Review
#1155933 Review #1155933 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Warranty issue

Best Buy in Fort Gratiot Township, Michigan - BRUTAL!!!!perience was a fiasco and caused me to cancel ALL policies an

Got extorted for $ by their GeekSquad people off site. In store people in Sarnia location were good but the 1800 geeksquad literally extorted my credit card, and charged me AFTER I already paid for monthly policy. Broken phone was lost and couldn't be tracked. It was BRUTAL and caused ME and several friends to cancel our policies. Best Buy doesn't get off the hook either. It was EASY for them to blame and point the finmger at the off site Squad but the Fish, STINKS from the head on down and doing business like that, should see them bankrupt in no time at all. Should be ashamed Sarnia Best Buy. You have LOST a LOT of collateral business. Good work!
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Review
#1108187 Review #1108187 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Best Buy in Westland, Michigan - Customer service and product availability

1.0
Details
Went to purchase an Oculus Rift at my local Best Buy yesterday. They had one available but not the hand controllers or the 3rd sensor sold separately. This is the 3rd time in 2 months I went looking for a product at Best Buy only to be told they didn't have it in stock. The reason I go to Best Buy rather purchase from Amazon is 1) I can see the product before purchasing and 2) I can get the product immediately. They seem to not care about either of these concerns - but I am sure this is the reason that anyone would buy from them as opposed to going online. They keep very little stock to keep costs down. They need to keep costs down because they are losing business. They are losing business because of online sales but ALSO because they keep very little stock. I will be glad to see this franchise fail - it is soon coming. So I decided to contact their online chat people. Here's the conversation: (only modifications were to remove my email address and correct a couple of my typing errors) Welcome to Geek Squad Remote Support, we will be with you shortly. Note that this session may be monitored or recorded for quality assurance purposes only. Agent Jim G. [12:50 PM] : Thank you for contacting Geek Squad Online Computer Support, my name is Agent Jim G. While I look into your request, would you like me to demonstrate our 24/7 Remote Computer Support service for you? I can run a free diagnostic scan and let you know if there are any areas of concern. If we do find some issues, I would be happy to tell you more about the services we offer and the costs. There is no obligation to purchase; would you like to check it out? no thanks I am looking for the Oculus Rift. I live in Livonia, MI and stopped by the Best Buy near Westland Mall last night. They had only one but they did not have the hand controllers. I would also like to purchase the 3rd external sensor. I am becoming increasingly disappointed in Best Buy because it seems more and more the stores are maintaining very little stock. I go to Best Buy rather than Amazon when I went to purchase an item but view it before I do. I am currently working in Lake Orion - about an hour from my home. There are several of your stores along the way with one being very close in the 'Auburn Mile. Can you see if I can get all 3 of these items in this store or other stores along my route home this evening? Agent Jim G. [12:54 PM] : This method of support is primarily for remote controlling of computers for software and technical troubleshooting issues. We have a sales and support team available to you to help with that. The link to reach them is http://www.bestbuy.com/ExpertService - they are available 7 days a week, 7am - 11pm CST. Alternatively, you can call 1-888-237-8289 (1-888-BEST-BUY) for help 24/7. Once again disappointed - you have no way of connecting or redirecting me? You're a company that sells modern technology. So pass this on to another dept. or rep. [12:56 PM]: The expert ended the service session. Go to our homepage and search for another expert. Close this window Did you catch that last one? THE EXPERT ENDED THE SERVICE SESSION. He dumped the conversation! I asked a question and he dumps the conversation! Again, when I see this company fail I will be standing outside the store in front of their big 'Going Out of Business' banner and raise a glass to cheer their demise. They handle their business so poorly and have little regard for their customers.
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Review
#1069307 Review #1069307 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy in Westland, Michigan - GETTING BILLED FOR A PHONE THAT WAS CANCELLED

In August my family upgraded our phones through your company. We all have insurance on these phones. Every month from my account I have the insurance taken from my account. There are 3. 2 phones are 9.99 and one is 6.99. Then your company takes another 9.99 out for a blackberry that was cancelled at the time of the up grade. I have called customer service every month since october when I noticed the deduction. You now owe me a 40.00 refund. When I called in december the customer service rep I talked to said that the blackberry was what the insurance was going to. She assured me YET AGAIN that she would make sure that the blackberry was cancelled as the number was transfered to my sons new phone, number 734-560-5076. I asked that instead of a refund that the then 30.00 owed to me be put towards January's insurance payment. They told me it would take as long as 10 to 14 days for something to happen. Guess its taking longer then that because this problem is still a PORBLEM. I want this matter taken care of. You are quick to take my money out now be just as quick and PUT MY MONEY BACK.This account is under Kenneth Gerhold #248-298-9512.
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2 comments
Anonymous
#414164

First, I want to tell you that I agree that you should be refunded the money you paid for insurance on your phones, but I'm sorry to tell you that best buy does not owe it to you.

If you have insurance on your phones, you had to have had that service added by your cell phone provider, so best buy isn't responsible for your mistake of not cancelling the insurance on your own line.

Proof that the service is not offered through best buy comes from the fact that I work for the company. When you purchase a phone from best buy mobile, you CAN pay for a service called Black tie protection, which entitles you to a replacement or repair for your device(s), but the fee for this service is charged up front. One flat rate. It is not billed to you monthly, and would not show up on your bill.

My suggestion is to contact the cellular provider and simply explain that the phones were upgraded through best buy and that the PROVIDER still mistakenly charged you for insurance on said devices for the past few months. They should credit it to your bill, taking care of the problem.

I hope this helps.

Anonymous
#411629

Smart idea posting your personal information online genius.

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Review
#289935 Review #289935 is a subjective opinion of poster.
Service
Best Buy Customer Care

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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