State: Michigan Clear all filters (95 of 3254 reviews match)
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Best Buy review in Lansing, Michigan: Computer

1.0
Details
Tryed to contact costumer at best buy headquarters and was hung up on 2 times by costumer service.
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Review
#1682955 Review #1682955 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
I traveled 140 miles to the Marquette Michigan Best Buy store to purchase a microwave and trim kit for a built in microwave. I also purchased a gas cooktop. I paid for the items and gave them my email address and telephone number. They said they would contact us when...
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Review
#1601862 Review #1601862 is a subjective opinion of poster.
Product
Microwave
Cons
  • No customer service at all
Reason of review
Order processing issue
Loss
$888
Preferred solution
Deliver product or service ordered

Best Buy review in Saginaw, Michigan: Follow up going down hill

i gave a very negative review a few weeks ago. i want to add i was concerned with the employees combativeness, taking postures that can provoke violence. i was very angry after the rude treatment. it looks to me like bad buy is on its way out of business. i'll never go to their store again, or buy anything from them. sincerely, ex-customer
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Review
#1545130 Review #1545130 is a subjective opinion of poster.
Service
Best Buy Customer Care

Best Buy review in Saginaw, Michigan: Very very bad, lying, smart alec, scarcely to think a place this big is this dirty.

happened 4/26/19 saginaw mi. trying to sell gouging hotspot contracts, long story, just plain bad, i will never ever go in the store again.
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Review
#1522601 Review #1522601 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
1.1
Details
ON SATURDAY 11/25/2018 LOOKING THROUGHT YOUR ON LINE ADVERTISING I FOUND A BACKUP CAMERA AND KENTWOOD DNK575S IN-DASH RADIO I HAD TROUBLE WITH YOUR WEB SITE SO THE FOLLOWING DAY I WENT TO YOUR STORE AND ORDERED THE SYSTEM I ASK THE GUY COULD I GET THE SAME DEAL HE SAID...
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Review
#1418429 Review #1418429 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Price but it was a black friday
Cons
  • Being lied too
Reason of review
THEY LIED ABOUT THERE SERVICE
Loss
$276
Preferred solution
Full refund
1.0
Details
Ordered online and email say will be available for pick up today. Sooooo, after 5 hours no email or text saying to pick up, waiting on hold for 9 minutes to speak to LIVE person at store, I am told it will be couple days. They have to get from another store. But wait,...
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Review
#1402537 Review #1402537 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

Best Buy review in Oxford Charter Township, Michigan: Shipping issue

1.0
Details
I ordered an item they said it would be there in 3 days. Then 7 days then 30 days. When I call to check the order it says awaiting carrier pick up(it’s said that for a week +). Yet they will not let me cancel my order until it ships to me. Cool thanks I totally wanted to wait a month for a laptop charger I needed. If you actually want your product use amazon.
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Review
#1373017 Review #1373017 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
Best Buy review - False Guarantee
I tried to make a purchase at the store in Farmington Hills Michigan with their Price Match Guarantee to find out they only match prices from brick and mortar stores IF the price is not much less than theirs. I wanted to buy a PXM921 Canon printer listed for $79.99 at...
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Review
#1358089 Review #1358089 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Pricing issue
1.0
Details
Let me preface the following issue by saying that unfortunately I had to purchase a PC at 8:45pm or I never would have went to Best Buy. I have had nothing but poor service and quit shopping there years ago.I purchased a PC from Best Buy on April 16th 2018. I plugged...
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6 comments
Anonymous
#1498458

Just format the damn hard-drive and install Windows 10 Professional from scratch. Also make sure the system drivers are not the Microsoft "Generic" drivers, rather make sure you download them from the hardware manufactures website.Simply "upgrading" from Windows 10 Home, to Windows 10 Pro is not a good practice. Plus formatting the hard drive gives you the added benefit of removing all the Software "trial offers" and other bloat-ware that comes installed on the machine.

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Review
#1249998 Review #1249998 is a subjective opinion of poster.
Product
Desktop Computer
Reason of review
Damaged or defective

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Latest Question

Best Buy Questions
2.3
Details
On Feb 18th 2018, my husband and i went to the Best Buy store in Muskegon Mi and picked out a new set of appliances for our home. We gave the salesman the measurements of our current appliances, he ordered the fridge, stove, dishwasher, and hood we picked out. First...
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3 comments
Anonymous
#1459762

FYI, we went to Lowes first...the set was delivered without a phone call ahead of time, then both the fridge and stove had been damaged. We refused delivery and asked for a refund. They argued and made us wait to get a refund.

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Review
#1229187 Review #1229187 is a subjective opinion of poster.
Service
Best Buy Refrigerator Installation
Reason of review
Order processing issue