customer service store service customer geek squad phone manager order money people

Best Buy - Manager Review from Royal Oak, Michigan

5.0
Details
I had the absolute worst experience when working with Best Buy in Flint and Auburn Hills MI. The two managers I spoke to were Mike and Ross. I was told just because I work here doesn't mean I have to listen to you, I was told I have the power to exchange your item (which by the way was night less than two weeks ago and with a receipt in hand) but because it would cost the company money I don't want to. I was told by the manager in Auburn Hills that "it's not personal it simply business". "I do have the power to help you with this but I don't want the cost that's involved to affect my store"!!!They lack any level of professionalism or ability to provide a positive customer service experience. I am not letting this is issue go Best Buy needs to be held accountable for the way they treat their customers. I'm sure a company this large does not support not allow such blatant disregard for their customers at the hands of their employees!
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1 comment
Anonymous
#1087811

Details? Not just things that a manager said.

Why did it take you almost 2 weeks to return? It sounds more like the manager was being candid with you and you couldn't handle it.

Review
#758755 Review #758755 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Best Buy - Dvd Review from Burton, Michigan

I ordered a dvd online for a Christmas gift on 11-30-2015 was given an arrival date of 12-14-2015. I was notified by email it was shipped on 12-4-2015. When not received on posted date I called customer service on 12-15-2015. Was told they had delays on shipping this year. The package was never shipped. I was asked if I would like a reship but it won't be delivered now till 12-29-2015. I said no I just want my refund then. I was then told the system was down and couldn't receive my refund. So now have no item that was purchased nor can I get my money back. I asked to speak to someone higher up and then was told they were able to recreate an account to refund my purchase how it was originally charged. Then was told it will take 10 days for my credit back to my charge. Do not order from bestbuy.com unless you want to be charged for an item not to ever be mailed out to receive. Better yet good luck getting your refund. I was given a confirmation number for my credit. Wish me luck on getting that back. Do your self a favor shop anywhere else and you will receive your items on time or early like I did all my other items. Happy shopping on line NOT at BESTBUY.COM.!!!!!!!!''
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Review
#751827 Review #751827 is a subjective opinion of poster.
Reason of review
Problem with delivery

Best Buy - Ipad 2 Review from Kalamazoo, Michigan

1.0
Details
Im not sure where to start.... This process have been more than frustrating. I'm simply trying to honor my 8 years request for Christmas which is for her i pad to work. Here it goes, Black Friday 2013 my daughter was so happy that she had done extra chores and sold some of her own belongings to purchase her own i pad! She was very excited and proud that she had done so on her own. Fast forward June 2014 a rapid exchange was done. About 2 weeks the iPad stopped turning on. I promised it would be fixed by Christmas because she said that's all she wanted. So today I drive one hour each way to the apple store to have her iPad serviced. Instead i was embarrassed the rep said it was not a iPad and explained how a iPad is branded and showed me too. On my daughters iPad there is no serial number or other markings on it. After my service was done in June I was pretty Sure I got my same Ipad back and it was serviced. Or why wouldn't have an "official Ipad" after my Ipad I purchased was serviced? I explained i really didn't understand how this was happening because it was purchased from best buy whom i thought was reputable store. She apologized again and advised she could not help me. So i drove home straight to the best buy store where i was really stocked how i was treated. Chris Yinger the General Manager had zero empathy or concern for what i was experiencing. He said i could pay $35 to Geek Squad to have a diagnostic test completed. I asked why would i do that when apple will do that free for authentic apple products. He said he could give me the best buy number and that's it. I asked for his managers info none given. I called the 800 number which i spent a hour on the phone and issue still not resolved. The last person asked if he called "bridge" his response I'm not sure why i would do that. Whatever bridge is he didn't think it would help. So now after all this frustration and inconvenience i still don't have a resolution. My family purchases are Cell phones from best we have a at&t service with 5 lines. I'm sure that best buy is somewhere i could shop anymore. This is my daughter's only wish for Christmas.
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1 comment
Dona
#1077935

Life is tough. Give the child a good book to read.

Review
#750319 Review #750319 is a subjective opinion of poster.
Reason of review
Bad quality

Best Buy terrible customer service

Went to a Best Buy in Roseville, MI to look at computers. I have always shopped at this store but this time when I asked questions the guy just pointed over there where they always are. Nice service. Then went to computers and asked about the Dell computers, another guy took me to the display walked away and never came back. Left me there. I was so upset on how I was treated, now I will have to go somewhere else for my computer. Plus there were several employees just standing around talking and did not want to move.
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Review
#745968 Review #745968 is a subjective opinion of poster.
Cons
  • Bad employees
Reason of review
Poor customer service

Best Buy Staff Review

Employees and managers were too busy putting boxes in peoples way to help me find a $300 GPS that I wanted out of a cabinet will not be shopping there for my Christmas As a matter of fact I just purchased some items the other day I will be bringing them back I will get them somewhere else
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Review
#736648 Review #736648 is a subjective opinion of poster.
Reason of review
Poor customer service

BUYER BEWARE!!! Appliance Service HORRIBLE | Best Buy review from Brighton, Michigan

2.0
Details
Please excuse me if I mess up a bit on the months/dates as this has been an ongoing issue for almost 2 and half months now and its getting to the point we can hardly remember which incident is which. We purchased a dishwasher in May at the Brighton, MI location. A Bosch dishwasher that had good consumer reports and paid in full having it delivered and installed to our home in Howell. After a matter of maybe 6 weeks, the unit stopped draining, cleaning properly and would not run a full cycle. My husband, Kenneth Felkins, called the store in Brighton and explained the issue. They assured him that the unit was a defective one, that this must be a "fluke" but they would be happy to come and replace it with something else of his choosing. My husband goes into the store, with the help of a sales associate chooses another dishwasher (I believe a Samsung), and sets the date for removal of the Bosch plus delivery and installation of the Samsung. This date is 1 week from the purchase date in the store. 2 WEEKS WITHOUT A FULLY OPERATIONAL DISHWASHER The delivery and installation crew is 45 min late for their established 1p-5p time frame they are to be at our home. We have plans that evening that cause us to simply leave our home assuming they are not coming at 5:30 that evening. We reschedule due to THEIR inability to hold the appointment time. The next date is a further 1 week away from the original scheduled installation date. 3 WEEKS WITHOUT AN OPERATIONAL DISHWASHER The second installation date of the Samsung arrives. My husband cannot be home, therefore I leave work early for the 1p-5p timeframe that we are given. The crew arrives at 5:40pm. 40 minutes late! They then proceed to tell me that the dishwasher my husband has chosen, with the help of the sales associate at Best Buy, is FAR too large for the space it is going into. He tells me further, that any knowledgeable associate should know that there was zero way a Samsung would fit in the place of a Bosch. The size difference is well known and of great disparity. The installation crew leaves, and after a call with management at Best Buy in Brighton, I am told to to come and pick out yet another dishwasher. My husband is livid and after much conversation is given a $200 credit towards another dishwasher in the store. 4 WEEKS WITHOUT AN OPERATIONAL DISHWASHER.........and by this time it has begun to smell as it does not drain. Several days later, around my work schedule, I go in and choose another dishwasher. I took with me the measurements that the service man gave me to assure that the unit would fit in the Bosch place. I choose the next upgrade Bosch unit, based on the recommendation of the Manager on Duty. I believe his name was Mike. He set the extraction, delivery and installation date for a further week out, as this again was the next available date. 5 WEEKS WITHOUT AN OPERATIONAL DISHWASHER My husband and son both cancel their plans and he takes the day off that day to stay home and await the arrival of the new dishwasher. When the new dishwasher arrives, we are told that it is too big, won't fit and they attempt to "fix" the old one in an effort to at least help with the smell that is now coming from the unit. It is now discovered that the original installation of the dishwasher was not done properly and this is the reason that the dishwasher has ceased to operate properly. My husband calls Best Buy again, speaks to the MOD, and is told that we are now getting a free dishwasher of our choosing and they set a further delivery date of yet another week out. 6 WEEKS WITHOUT AN OPERATIONAL DISHWASHER Again, I take half a day off to come home and be available to the service crew coming to extract, deliver and install my new dishwasher. The crew arrives at 5:10p, at least only 10 minutes past the scheduled 4 hour window this time, and they cannot remove the dishwasher that was originally installed. They make several calls to their superiors as they don't want to risk damaging my floor or counter top. I call Best Buy in Brighton and speak to John. He and I go over the details of the situation at length. He tells me his wife can help as her position gives her access to knowing more about appliance installation services and the end result is......we need a different crew to come out to the extraction as the original unit was not installed properly and they will not risk damage to my kitchen trying to force it out. John calls and speaks to my husband as well, we are told that he will get us an update by the end of the day but we never get a return call. In fact, we end up calling that Friday to get a final update on what the plan going forward is. 7 WEEKS WITHOUT AN OPERATIONAL DISHWASHER After much waiting and almost 2 weeks go by, a date for installation is set and a "special" service crew is scheduled between 8am and 10am to come and remove the poorly installed dishwasher. That date was supposed to be today. 8 WEEKS WITHOUT AN OPERATIONAL DISHWASHER Today has arrived, no crew showed up to remove the dishwasher. The delivery service with the new dishwasher obviously could not do the install as the removal servicemen never arrived. Therefore I have a dishwasher in my home that smells, is full of water, and does not work. I have a brand new dishwasher in my garage that needs to be installed but cannot be. Rather than risk any other ridiculous mishaps, we simply took delivery of the new unit to avoid any further complications on that end. We have zero faith in Best Buy as a company. We will never purchase another item from this store for any reason. I am appalled at how we have been treated. Not one manager has taken this account seriously enough to follow through on the service portion of the sale. We will be on a crusade to make sure that every single social media outlet, yelp account, customer review, etc has our story front and center. We both work in large companies that operate with a high level of customer service. It is unfathomable how a company as large and as national as Best Buy, can operate like a the 3 stooges. When we tell people this story it seems "made up". In fact my boss has looked at me cross-eyed more than once when I have had to explain why I am leaving early or staying home waiting on a dishwasher. The story itself seems insane. My husband has put in a call today to the Brighton store in hopes of speaking with someone that can help to finish the removal and installation of the dishwasher now sitting in my garage. We are overtly upset, disappointed and disgusted with this situation. 8 WEEKS AND COUNTING...................................
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1 comment
Anonymous
#1056793

The installation is not Best Buy's fault. That is all done via third party.

They are not Best Buy employees. Also if you have a standard 24" dishwasher, any 24" dishwasher will fit. The installer lied to you as both the Samsung or the upgraded Bosch would have fit if they were 24" dishwashers. Once again that was not a Best Buy employee.

Now with that being said, I'm not saying you shouldn't be mad. It is wrong what happened to you, but there's not much the store could do since they literally cannot perform installations.

You actually got some good managers that looked out for you and gave you some good discounts. Unfortunately the third party installation company did not do their part.

Review
#693772 Review #693772 is a subjective opinion of poster.
Product
Bosch Dishwasher
Cons
  • Customer service
Reason of review
too many to list
Preferred solution
Let the company propose a solution

Best Buy - Dvd Review from Sterling Heights, Michigan

2.3
Details
I bought a DVD on Black Friday last year and when I opened it up, the case was empty. Took it back to the store with the receipt and they said they didn't have any more, and gave me a hard time about a refund, but the female employee said it "happens all of the time". Male manager was an *** about it. Reported him to corporate. Never heard back, of course. So, buy a DVD from "Best" Buy, and you might just be buying an empty case. Oh, and they don't give a *** either.
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2 comments
MattD78
#997524

Well, given it's been 7 MONTHS since you bought the DVD and Best Buy has a 15 day return/exchange policy I'm not sure what you expected them to do. How about next time opening the DVD and checking it out in a reasonable time frame?

Anonymous
#997843
@MattD78

I took it back within 3 days. It just still irks me when I drive by a best buy.

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Review
#653288 Review #653288 is a subjective opinion of poster.
Cons
  • Rude employees
  • Empty dvd cases
Reason of review
Poor customer service

Inconsistent Products | Best Buy review from Lansing, Michigan

This is not necessarily specific to this particular best buy, but I'm frustrated enough to just vent on any outlet. I am having an extremely frustrating serious of events with purchasing a Smart TV from Best Buy. I first purchased a Samsung TV and it immediately had all sorts of issues. I returned it and it was sent out to have its complete mother board repaired among other things. Once back, it was still slow, but functional until a couple months later when it began randomly turning itself off. I brought it back to the store again, and after a long discussion, and getting conflicting information between the geek squad in-store vs. call center, the the store took it back for credit rather than making me go through another repair send off (since they won't do in house service for TVs of 32"). I do appreciate that adjustment to store policy the geek squad manager took. So then I bought another TV online since I had store credit and therefor couldn't reasonably switch vendors. Before I ordered, I specifically called to be sure that it had the ability to run amazon prime and mlb.tv. Of course when it arrives, it can't run mlb.tv. This is frustrating enough I don't particularly want to go through another round of returns, research and calls that may or may not give me the right information or product. Now, a couple weeks later, his new TV also will not consistently recognize my wireless network. No other the device (laptop, iphone, ipad) is having any difficulty, but some days this TV will recognize the network, and some days it will not. It doesn't make a difference if I move it next to the router... this is ridiculous. The response so far from Best Buy corporate has been "First and foremost, we want you to know we understand how critical customer service is to the success of every business. It reflects what we are as a company and what we can offer to our customers that others can't. What you've experience with one of our stores and over the phone with one of our agents are not typical of Best Buy's customer service. . That being said, we assure you that this is just a one-off incident that will not happen again in the future. We sincerely appreciate your feedback and thank you for your endearing patience and continued patronage." Whether or not this is "not typical of Best Buy's customer service", the experience I am having is beyond frustrating. Needless to say, this experience has soured me towards Best Buy for future large electronics purchases.
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Review
#642967 Review #642967 is a subjective opinion of poster.
Cons
  • Product
Reason of review
Bad quality

Best Buy sold phone and services to impersonators

On February 19 I received a yahoo email thanking me for adding 3 new lines and upgrading my phone to a Verizon Edge on February 15, 2015. I did not make or authorize these transactions. The upgrade resulted in a financing transaction of $750 of which Verizon is charging me $31 per month, for which I have no intention of paying. The have deleted the new lines that were added to my account but indicated that I would have to file a police report with your office in order to file a fraud claim. I also have no intention of paying. I will pay only what I have been paying. I called Verizon wireless and while talking to the fraud department I learned the name, address and phone number where this transaction took place. The transaction took place at a Best Buy located at 3150 New Center Pointe, Colorado Springs, CO 719-597-9519. Best Buy gave this person a new Verizon Edge phone. Verizon Wireless and Best Buy have both been contacted and agree that this is a fraud matter. This is my official police complaint to have this investigated. It is only my unprofessional opinion that this crime was committed by Best Buy in Colorado Springs. I just found out that a similar but more costly crime was committed purchasing AT&T services in my name on the same day at the same Best Buy. I am willing to prosecute perpetrator, Verizon, AT&T and Best Buy.
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1 comment
Anonymous
#974441

Not being a fan of Best Buy and my opinion is that the company is sleazy, You do not have a case against them. You are a victim of identity theft.

File a police report and notify all three credit bureaus. Don't expect the police to look for the thief.

Nine million people per year are victims like you. Also you might want to think about freezing your credit reports.

Review
#624477 Review #624477 is a subjective opinion of poster.
Reason of review
Fraud
Loss
$3800
Preferred solution
Let the company propose a solution

Poor customer service, best buy Southfield Mi

I wish there was an option to give zero stars because that is what Best Buy in Southfield deserves. I placed an online order and selected the Southfield store to pick up. I arrived at the store and went to customer service. The "team leader" sauntered over with an air of truly being bothered to wait on me. She played with the computer not acknowledging me for a few minutes and then finally asked me what I wanted. I gave her my name and she walked away without another word. She comes back with my DVDs, tossing them on the counter, I see that they put giant stickers on the cases effectively ruining them. She fiddles with the computer and talks to the other employees not acknowledging me but telling them how thankful she is "about to get out of here" and how she has "had enough for the day". Professional while waiting on a customer, right? She did acknowledge me enough to tell me she had to switch computers. Mind you I have been there about ten minutes at this point. She asks for my id which I give her. Then she tells me I can't have the items because the order doesn't have my last name's suffix. Let's think about this logically for a second, my drivers license and credit card match, the credit card matches the order, the only difference is that I did not put "junior" on the BB order. While I get that is their policy, it just seems *** given I have the card I placed the order and my drivers license matches the card. It was further infuriating that she treated me like I was *** and that she is "just letting me know what my name is". She tells me I can cancel the order and buy them in store. I say fine mostly I just want this experience to be over. Then she has the nerve to accuse me of having an attitude with her. Given the downright hostility and indifference I received from her up to this point I have no idea where she gets off accusing me of having an attitude. It is at this point that I lost my cool. I canceled the order and walked out of the store. I am not sure why the best buy staff thinks anyone has to buy stuff at their store. It is not a privilege to shop there. There are plenty of retailers I can choose from, frankly, it is a lot easier to just order things online and have them shipped directly to your home. I would much rather pay shipping than drive to a store and deal with an unprofessional rude ***. The other thing I find comical is that when I called to cancel the order, the person I spoke to on the phone did not even bother to ask why I was canceling the order. You would think that would be information they would want to collect. The customer service representative, while not rude and horrible like the person in the store, clearly was not interested in anything about my call. In either event, that was the last time I will ever buy anything from best buy - online or in a store. Best Buy is dead to me OFFICIALLY and I will laugh so much when they drive themselves out of business.
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Review
#614848 Review #614848 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Slow to assist
  • Long wait
Reason of review
Poor customer service