Best Buy Reviews in Michigan, USA
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Best Buy ? I don't think so! All the consumer complaints about Magic Jack and Best Buy tells you to take your complaints to Magic Jack...Good luck with that! Magic Jack has 100's if not thousands of complaints of the product not working and not able to give...
Best buy warranty scam on sale items
3 years ago I purchased a Sirius radio (sportster 4) on sale for$121. The sales person was more than happy to explain how these radios are fragile and I should get an extended warranty. He then proceeded to explain that I can use this warranty for a brand new replacement even if I just didn't like the way it looked anymore.. or smashed it... any reason Best Buy will make it right and give me a new unit, the upgrade to this unit was going to come out in 2 months and he said the coolest thing is when the new one comes out if there isn't any of these in stock they will automatically give me the upgrade. Three years later and my unit is experiencing a power issue that is the fault of the power adapter for sure seeing the radio works on my boom box, but hey it's time to cash in my 4 year warranty and enjoy an upgrade that I was promised when I bought this item. I went to the store with all of the original items and pieces of this radio and explained the situation and showed them my receipt. they then walked me back to the car audio department and picked out the new upgrade sporter 5, only difference is a color screen. The retail price difference is $10 from the one I originally purchased. They began to ring me up for the exchange , the way they explained it I would have to pay the difference between the two which sounded fair to pay the $10 difference from the old one being 149.97 and the new one 159.97. No, here comes the horror story... they want me to pay the total sale price difference between the old one and the regular non sale price of the new one... almost $60. So I asked for the store manager, she then grabbed out the black tie book and underlined in it the line about price difference. So I was going to be penalized cause I bought this radio on a great sale price and because this specific week the radio I need to exchange for is not on sale I have to pay the whole difference, so Now I sit with a radio and have to watch the Best Buy ads for a great sale like I found when I originally purchased this. I was very calm and collected this and went to the original Best Buy I bought this from seeing they gave me a story about how returns hurts their stores numbers and maybe the store I bought it from will help me out more... HORRIBLE CUSTOMER SERVICE SO FAR from the 28th street location in Grand Rapids, MI.. went to the Walker, MI location and they sent me to the Geek Squad who explained the exact same thing to me and wanted me to pay the total sale to non sale difference.. and this guy thought he'd give me an analogy.. well if you buy a car and drive it you can't expect for you to get an exact new one without paying fees.. and I gave him one of mine.. so you're saying if I buy a washer and dryer set and they go out during the warranty period if I bought them on sale I'd have to get the model down from the one I researched and carefully purchased or have to pay a difference just because the new model is out? Basically told me there is nothing he can do this is policy.... Well, I plan to tell as many people about this.. I will also be making copies of my receipt and a copy of the best buy terms in their warranty booklet and I will not be standing in line this year for the Black Friday Sale I hope many of you will print this out and bring it to the store with you and show this to the sales rep when they try to sell you the warranty.. unless you're paying regular price.. you'd be better off buying it from the manufacturer.
Best Buy won't extend warrenty
I purchased a 5 year extended warrenty at Best Buy on my kitchen appliances and washing machine. I purchased them as a package so they wrote the warrenty up as a package also. My warrenty expires next month so I called them wanting to renew the warrenty and they said that is not an available option. They said that I can't purchase a warrenty for any of them because they were purchased as a "package" and not as individual plans. I have had them out 10 times over the past five years! The junk they sell needs a warrenty!! Never buy from them ever!!
Would not allow me to return an item | Best Buy review from Waterford Township, Michigan
I have been a regular customer of Best Buy for many years have spent all kinds of money in their stores. I just recently purchased a $3,000.00 52" HD tv with all kinds of cords. I just tried to return a three way splitter that was a tad bit over the 30 day return policy (In which I knew nothing about) You would think that just for public relations that they would have returned this item for me but that was not the case. The manager refused to return it and that was that he said store policy is thirty days. I will be taking my business elsewhere where they appreciate customer satisfaction.
Thank you for using the Better Business Bureau's Online Complaint System.Your complaint has been assigned case # 57115121.Correspondence regarding this complaint will be emailed to : email@example.comPlease print a copy of this for your records. Filed on :...
Bestbuy.com blacklisted me. Told me I bought too much from them and I can no longer place an order with best buy or bestbuy.com. Apparently the store manager was upset that I always bought the sale items on their website and nobody else could get sale items. I only...
Best Buy Manager
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