Best Buy Manager Reviews in Watertown, Massachusetts
Spent $800 on a phone that fell apart 50 days later. | Best Buy in Watertown, Massachusetts
I spent $800 on a Galaxy S5 in April. Less than two months later the charging port fell out and they wanted me to pay $350 to get it replaced...I've spent well over 15 grand there in the last few years only to have some homophobic twenty something manager laugh in my face when I told them it was a manufacturer's defect. After them agreeing that there was no way in the world that the problem could have been done by me they still wouldn't do anything to help me. So I asked to speak to the store manager and they denied me the opportunity and on top of that, one of the employees made a limp wrist motion at another employee, blatantly implying that I'm ***... I'm a very forgiving person and always very polite and understanding but this experience was too upsetting to forgive. I'll never shop at Best Buy again.
Best Buy Manager
Sold wrong computer | Best Buy in Watertown, Massachusetts
Asked Best Buy salesman for a 32bit operating system on a laptop computer because this is what I needed for work.. I was told that "they did not make them anymore and programs would run on 64bit system". I cannot run 32bit programs that I need for work Returned to Best Buy and spoke to a manager (Phil) to help me resolve this problem. Phil told me that 32 bit operating systems are available but Best Buy does not sell them. I spent over $600 on the computer and accessories including a $99 Geek Squad service agreement. Phil told me that in order to resolve my problem I would have to buy additional Windows 7 software which Best Buy sells for $199.99. I asked Phil if he could give me a discount on the $199.99 software because I had been grossly misinformed by his salesman. He said he would discount the software by $10. This is the WORST customer service I have ever experienced. Best Buy doesn't have the computer expertise that they claim to have. Don't do business with the Best Buy in Hyannis MA
Best Buy Manager
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