I hate best buy!

Purchased refrigerator with extended warranty. Contract has provision for replacement after 3 service calls. Since purchasing we have had to have the unit repaired more than a half dozen times. This time when we scheduled a service call after the customer service agent insisted that we had to prove that the service calls had happened, a supervisor named Nathan got on the phone and assured us that a technician would come out today (3/16/2011) and confirm that the unit was broken and Best Buy would replace the unit at fair market value. The appt. was scheduled for 8:00 a.m. to 12:00 p.m. The technican called this morning confirming a repair (not replacement) appt. for 2-4. We have been unable to resolve this issue with Best Buy. They acknowledge that there have been many service calls but insist that they do not have to replace the unit. Other than just the inconvenience of not having a working refrigerator with 9 people living here, we have incurred hundreds of dollars in spoiled food. And please visit the site http://apps.ihatebestbuy.com/blog
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2 comments
Alan C
#314466

Your plan's "no lemon" policy does not apply to any mfr service. that's why you're screwed with multiple service calls. You were had.

Anonymous
#266100

Depending on when you purchased the policy, certain plans covered food spoilage. 200$ I believe.

I would call the geek squad number and speak to them. They should stand by the "if we can't fix we'll replace" motto.

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Review
#227024 Review #227024 is a subjective opinion of poster.
Service
Best Buy Replacement
Loss
$1500

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