State: Massachusetts Product: Best Buy Customer Care Clear all filters (7 of 293 reviews match)
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Best Buy in North Attleborough, Massachusetts - Horrible costumer service

1.8
Details
I went to the N. Attleboro Best Buy to buy an iPhone, an older model, the staff member show no interest in showing me a phone, very reluctantly answered my questions. I was very disappointed, been a costumer there for a long time. I went to apple store, they were very helpful, I bought the iPhone 8. I have no plans to go back to that Best Buy.
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Review
#1502583 Review #1502583 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Best Buy left me 3 messages and an email stating delivery between 8 and 12......NO SHOW. Of course called their customer service claims that drivers were here. I guess will be going to LOWES and will make sure all my friends and Social media know that BEST BUY is...
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Review
#1358931 Review #1358931 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Had a horrible experience with Best Buy. We bought a Samsung TV on sale for $1,299 on Saturday during the MA tax free weekend. We weren’t provided the one month free sling code. Upon contacting the salesperson, we were told it would appear during set up which wasn’t...
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Review
#1329084 Review #1329084 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Do not cancel my order I will not accept a cancellation and if that is what you will do I will assure you that I will not be shopping at any Best Buy again as for relaying the message of disastrous service to those around me. I should not be penalized for your...
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1 comment
Anonymous
#1401745

OP:

This is what the word dyer means...

a person whose trade is the dyeing of cloth or other material.

So exactly how does this pertain to a computer?

This complaint is too long.

Do you really think that Best Buy will even see your complaint and respond to it? Send a letter to their Corporate Headquarters instead.

Review
#1144143 Review #1144143 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • I stopped shopping at best buy
Cons
  • Manager not helpful tyra
  • Hated
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Let the company propose a solution

Best Buy in Worcester, Massachusetts - Hideous

1.0
Details
All I wanted to know was if a TV I saw on their website was available at a nearby store, which is about half an hour away. So I thought, call first. If they didn't have it in store I was going to order it from them. Could not get through to them online or by phone to save my life. By Providence I finally got a human on the phone who quickly transferred me and then I was quickly disconnected. Called back a second time, used the same James Bond extension and no one would answer...they knew it was me.... Could not find enough information on their website, it says they can't give accurate in store availability info. They're a mystery even unto themselves. I guess some guy in the warehouse broke his pencil lead and they lost track of all their inventory. All for want of a pencil sharpener. Perhaps if they merged with Staples.... I wasted so much time. I discovered their phone number is a sham, you'll never get a live person that way, even if you know the 4 digit extension you want. Trying to contact them online is a joke also. Then I started reading all these customer complaints with the same/similar issues. People are genuinely p-o'd and Best Buy has turned a deaf ear. I figure I'm much better off just going to Walmart...or probably any other store. Lord forbid if I bought an expensive TV from them, like I had planned to, and there was any sort of issue about which I needed to contact them. I'm sure I'd end up stuck with a piece of garbage and lose my money and have no recourse except maybe small claims court. Whose got time for junk like that? No doubt Best Buy banks on that. Hard to figure how they stay in business. I've purchased from them before but I will never do it again. Hit and run retail. But to me the biggest deal breaker is their arrogant attitude toward customers and prospective customers. As if we HAVE to buy from them because no one else on Earth sells TVs and cell phones. Remember Radio Shack, Lechmere's, Tweeter's, Circuit City, to name just a few? Best Buy is not invincible, the same thing can happen to them. I hope it does.
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Review
#1124510 Review #1124510 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
4 October 2017 Walked into Best Buy Burlington MA to buy an $750 phone. In mobile phone dept, passing salespeople from other depts. said the lone phone dept salesperson would be right with me. After 30 minutes he had not showed up, as he was busy with someone else. 30...
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2 comments
Anonymous
#1389618

I wouldn't wait 5 minutes. Take your money and go elsewhere.

Let them know. Money talks.

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Review
#1110588 Review #1110588 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Prices
Cons
  • Getting no service
Reason of review
Poor customer service
Preferred solution
Look at staffing levels.

Best Buy in Westborough, Massachusetts - Horrible Horrible experice

1.0
Details
Today at the Marlborough, MA at the Best buy store - I had my 1st ever worst experience. I never seen such a bad customer service specifically from the store manager. I went to return an apple watch that I bought from Best Buy, The person at the register was nice and while in process of the return, she went ahead and unpaired and reset it all the information on it, then she said since it is over 14 days, "~18 days" I can't return it here take this paper and go to the apple store and they will return it for you. I questioned that since it is 2 different organizations and different 2 systems, she said they will do it. Went to the Apple store and basically they told me that I can only return it at best buy since I bought it there. Came back, the person that helped me wasn't there and the other person said let me call Adam and came over - explained the situation and he said there is nothing I can for you. I said can I speak to the store manager, he said I am the sore manager. I said let me explain:1) When I bought it your salesperson didn't mention anything about 14 days and I thought the return policy is 30 days (he said we don't have to tell you, you should've asked).2) She sent me over to Apple and she said they will return it - which is wrong and frustrating.3) I really want to return the watch. He said there is nothing I can do for you and to get over it I have comfortable seats in the front maybe you get it over it. I said don't you think that you should apologize for the wrong information your employee gave me. He said there is nothing I can do for you and started walking away. I said I've never seen a customer service where you walk away from your customer and without apologizing for your employee giving me the wrong info, maybe I should take to court to acknowledge the damage you've just did. He came back to me in my face and he said now you mention court, walk with me to the front. Then he said to me get the *** out of my store and never comeback. To say the least I was shocked and never expected such a bad behavior from a store manager. My recommendation for the best buy is spend time and train their employees on how to treat their customer, I think you have a long way to go. For that reason I will never shop at best buy and I will never recommend anybody to buy anything from best buy.
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2 comments
Anonymous
#1199479

Return policy is publicly posted. They are legally protected.

And the supposed comments from the associate cannot be substantiated, and therefor would not hold up in court.

Awful service, but court would accomplish nothing.

Brentton
#1200170
@Anonymous

it is all about the customer experience. no respect, no apology - they need to be trained on how to deal with customers.

They made 3 mistakes:

1) Delete the data before confirming that they can take it back

2) Send the customer to Apple store and telling him that he can return it there

3) Owning their mistake and rather than apologizing, the store Manager was rude and asking the customer to get the *** out of the store.

Very very bad and rude store manager.

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Review
#900046 Review #900046 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Very rude store manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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