1.0
Details
I had a nightmare experience with their customer service. I went into a store in Natick MA to purchase a Garmin for my son-in-law. After waiting over 20 minutes to find someone to unlock the case, they realized that they didn't have the model in stock. They ordered it...
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Review
#1753247 Review #1753247 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Unhappy With Best Buy

Defective TV - no repair or refund | Best Buy review from Framingham, Massachusetts

1.9
Details
I purchased a Samsung TV less than one year ago. I was watching it from several feet away when the screen suddenly went dark and the tv just went dead. It is still under warranty. I took it in to BestBuy and they said the screen was cracked and the warranty does not cover physical damage. I did not damage this TV. It is a defective product and BestBuy should stand behind it and offer a refund or replacement. I will never purchase anything from Best Buy again and will never but another Samsung product.
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1 comment
Anonymous
#1778057

Why would they give you a free tv that's been physically damaged? I think you need to stop pawning off your own responsibility in this.

Review
#1687133 Review #1687133 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Cons
  • Service issues not resolved
  • Terrible store managers
  • Are dead to me now
Reason of review
Damaged or defective
Loss
$668
Preferred solution
Full refund

Horrible costumer service | Best Buy review from North Attleborough, Massachusetts

1.8
Details
I went to the N. Attleboro Best Buy to buy an iPhone, an older model, the staff member show no interest in showing me a phone, very reluctantly answered my questions. I was very disappointed, been a costumer there for a long time. I went to apple store, they were very helpful, I bought the iPhone 8. I have no plans to go back to that Best Buy.
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Review
#1502583 Review #1502583 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
I stayed home today just to receive delivery of a dishwasher. Best Buy left me 3 messages and an email stating delivery between 8 and 12......NO SHOW. Of course called their customer service claims that drivers were here. I guess will be going to LOWES and will make...
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Review
#1358931 Review #1358931 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.0
Details
There is a fifteen day return policy for a $ two hundred dollar Ring security camera that did not work so go back five days later bought the adapter it works spotty for a little more then a week then breaks under twenty days. I call the manufacturer and tell them my...
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Review
#1353567 Review #1353567 is a subjective opinion of poster.
Product
Ring Security Security System
Cons
  • Product or customer service
Reason of review
Poor customer service
Loss
$215
Preferred solution
I dont want a gift card for a store I dont shop at take the gift card back give me my cash back like Ring said to do.
Tags
  • Best Buy Customer Service
  • Dont Shop
Had a horrible experience with Best Buy. We bought a Samsung TV on sale for $1,299 on Saturday during the MA tax free weekend. We weren’t provided the one month free sling code. Upon contacting the salesperson, we were told it would appear during set up which wasn’t...
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Review
#1329084 Review #1329084 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
My daughter's laptop was sent in for warranty repair on the screen and came back with a failing keyboard and touchscreen. The repair was never verified by the Mansfield, MA store and it sat there from 1/8 to 1/22 awaiting my daughter's return to college to pick it up....
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Review
#1176713 Review #1176713 is a subjective opinion of poster.
Cons
  • Difficulty in escalating customer service issue
  • Customer service regarding poor quality warranty work
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Geek Squad Poor Customer Service
Good Morning I am writing to you with great disappointment regarding the following order: Order Date: 11/18/2017 ORDER # 1117322813519 I am a United States Army Officer currently attending the United States Naval War College at the Newport Navy base. I can understand...
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1 comment
Anonymous
#1401745

OP:

This is what the word dyer means...

a person whose trade is the dyeing of cloth or other material.

So exactly how does this pertain to a computer?

This complaint is too long.

Do you really think that Best Buy will even see your complaint and respond to it? Send a letter to their Corporate Headquarters instead.

Review
#1144143 Review #1144143 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • I stopped shopping at best buy
Cons
  • Hated
  • Manager not helpful tyra
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Let the company propose a solution

Best Buy Installation - DISGUSTING!

3.9
Details
The worst part about this is that these fools did this to me TWICE! I sit here livid, because my ovens are NOT going to be installed tomorrow. Back story: I bought a new set of double ovens, they were supposed to fit perfectly - well, the installation team jerked me around and cancelled my appointment AT THE LAST MINUE! Yep, my time means NOTHING! Well, we finally got someone to make a new appointment and what shows up is an unmarked truck, people with no ID, and one of the guys looks like he stepped out of a homeless shelter in baggy t shirt that was stained and didn't fit. To find out that the ovens DO NOT fit! Well, now I try to get my credit and Best buy tells me that the install team has to put in my credit! What stupid system is this? And it can't be done until they return the item, which took weeks! So, now, we are a month later, I have had to get a carpenter over to cut out my cabinet to get the ovens to fit, and still did not get my credit. So, I arrange to get the same ovens out to be installed. Now my credit comes in, and the unit is rebilled, and a new delivery set for tomorrow. At 1:30 pm this afternoon the installation people call to confirm, we call back, everything is fine for tomorrow. At 5:17 pm Best Buy's "field support" team calls to tell me they have no one to install my ovens. At 5:40 PM Best Buy calls to confirm my installation for tomorrow. Needless to say, I end up on the phone trying to get the people form this afternoon, no one around, talk to the fools at the 'field service team' to get a guy who talks faster than a speeding bullet and can't be understood and a woman that tells me there is NOTHING she can do. I call the store to be told by a manager there is nothing they can do. Who also tells me that they are loosing customers because of the installation problems. And that he is going to 'escalate' it, which basically means nothing, since they did the the last time and no one even bothers to call me back. I am sign to call corporate tomorrow. And I am going to tell them to take a hike. When we bought appliances from Lowe's a Lowe's truck and Lowe's employees delivered and installed. Best Buy needs to smarten up. The sales staff was nice, I love the Geek Squad and they are knowledgeable, and their prices are great, but heck, if you can't get it into your home, forget it.
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Review
#1125271 Review #1125271 is a subjective opinion of poster.
Service
Best Buy Oven Installation
Cons
  • Getting no service
  • Installation team
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
Deliver product or service ordered
Tags
  • terrible installers

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Hideous | Best Buy review from Worcester, Massachusetts

1.0
Details
All I wanted to know was if a TV I saw on their website was available at a nearby store, which is about half an hour away. So I thought, call first. If they didn't have it in store I was going to order it from them. Could not get through to them online or by phone to save my life. By Providence I finally got a human on the phone who quickly transferred me and then I was quickly disconnected. Called back a second time, used the same James Bond extension and no one would answer...they knew it was me.... Could not find enough information on their website, it says they can't give accurate in store availability info. They're a mystery even unto themselves. I guess some guy in the warehouse broke his pencil lead and they lost track of all their inventory. All for want of a pencil sharpener. Perhaps if they merged with Staples.... I wasted so much time. I discovered their phone number is a sham, you'll never get a live person that way, even if you know the 4 digit extension you want. Trying to contact them online is a joke also. Then I started reading all these customer complaints with the same/similar issues. People are genuinely p-o'd and Best Buy has turned a deaf ear. I figure I'm much better off just going to Walmart...or probably any other store. Lord forbid if I bought an expensive TV from them, like I had planned to, and there was any sort of issue about which I needed to contact them. I'm sure I'd end up stuck with a piece of garbage and lose my money and have no recourse except maybe small claims court. Whose got time for junk like that? No doubt Best Buy banks on that. Hard to figure how they stay in business. I've purchased from them before but I will never do it again. Hit and run retail. But to me the biggest deal breaker is their arrogant attitude toward customers and prospective customers. As if we HAVE to buy from them because no one else on Earth sells TVs and cell phones. Remember Radio Shack, Lechmere's, Tweeter's, Circuit City, to name just a few? Best Buy is not invincible, the same thing can happen to them. I hope it does.
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Review
#1124510 Review #1124510 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service