Went to BestBuy online and was going to order a box set of a Bluray movie. They were priced a bit high.
Found it at WalMart for about $7 cheaper. Called up BestBuy's number for price matching. Ended up speaking with someone out of country. Even though product looked visually the same, BestBuys website had next to zero information about the product.
Customer service said it was not the same product and refused price matching. They informed me they could only guy by what BestBuy's website had for details and had no other information to go on. Asked to speak with a manager about this issue. Was told manager was busy and the service rep would not be bothering them.
Purchased product from WalMart.
Businesses wonder why they keep going under... well, here is a reason I wont buy from BestBuy ever again.
Product or Service Mentioned: Best Buy Customer Care.
Reason of review: Poor customer service.
Best Buy Cons: Prices, Selection, Customer service.